Viagogo Roma Vs Inter Soccer Ticket Reviews

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I bought 2 tickets to Roma - Inter. Few days befor the event, I got an e-mail, and they wrote that my ticket is sold. If i don't confirm, I have to pay 20$/ticket. I did't confirm, so they deducated from my account 40$. I din't want to sell my tickets. I wrote them, but they did't answer my letter. They don't have e-mail adress, when I called the phone number, there was a machine, so I couldn't talk with anybody. My order ID is: 7369280. It is...
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