Viagogo Lost my Tickets and STILL Charging me $20 fine

A seller, i recently shipped 2 tickets from London to Swindon for a coldplay concert on the 15th of June. The tickets will reach the buyer on the 14th of June. But incompetent Viagogo cancelled my order once i had shipped the tickets off through UPS.

Now i have dispatched my tickets on time and the tickets will reach the Buyer ON TIME. BUT, my order is cancelled and Viagogo is charging me $40 as a fine for cancelling the order.

Are they doing such petty acts just to earn $20 rather $15 (if the order was completed? PATHETIC and Unprofessional.

This review is a subjective opinion of a user.
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Product or Service Quality
Price Affordability
Exchange, Refund and Cancellation Policy
Customer service
Diversity of Products or Services
Value for money
Advertised vs Delivered

Reason of review:
I lost my order even though they are delivered to the Buyer
Preferred solution:
Simple. The tickets will be delivered to the Buyer. Just unCancel the order and the transaction will be VALID
Product or service
Viagogo Concert Ticket
Review category
review #864263

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