London, England
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A seller, i recently shipped 2 tickets from London to Swindon for a coldplay concert on the 15th of June. The tickets will reach the buyer on the 14th of June. But incompetent Viagogo cancelled my order once i had shipped the tickets off through UPS.

Now i have dispatched my tickets on time and the tickets will reach the Buyer ON TIME. BUT, my order is cancelled and Viagogo is charging me $40 as a fine for cancelling the order.

Are they doing such petty acts just to earn $20 rather $15 (if the order was completed? PATHETIC and Unprofessional.

Review about: Viagogo Customer Care.

Reason of review: I lost my order even though they are delivered to the Buyer.

Preferred solution: Simple. The tickets will be delivered to the Buyer. Just unCancel the order and the transaction will be VALID.

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Same situation as you, but viagogo charged me 700$. Hows tht?


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