Viagogo Lost my Tickets and STILL Charging me $20 fine
A seller, i recently shipped 2 tickets from London to Swindon for a coldplay concert on the 15th of June. The tickets will reach the buyer on the 14th of June. But incompetent Viagogo cancelled my order once i had shipped the tickets off through UPS.
Now i have dispatched my tickets on time and the tickets will reach the Buyer ON TIME. BUT, my order is cancelled and Viagogo is charging me $40 as a fine for cancelling the order.
Are they doing such petty acts just to earn $20 rather $15 (if the order was completed? PATHETIC and Unprofessional.
Review about: Viagogo Customer Care.
Reason of review: I lost my order even though they are delivered to the Buyer.
Preferred solution: Simple. The tickets will be delivered to the Buyer. Just unCancel the order and the transaction will be VALID.