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I purchased Real Madrid soccer tickets. Viagogo consistently lies about true ticket availability.

They overprice their tickets by more than 3-4xs face value. I bought 6 tickets that were shown on the seat map to be in the center of the field together. The seats were not together, behind the goal in the last row and 3rd to last row!! When I complained to the online Viagogo attendant they just said I could resell my tickets myself using their service loosing hundreds of dollars!!

I have pasted below my exact emails and Viagogo's actual responses to those emails below: I spent over $300 per ticket with Viagogo for 6 seats that are now for sale for $100 and my 6 seats are not even together! I want all 6 seats together or my E1811.40 fully refunded. I will be delighted to repurchase 6 seats together which will be much better seats for a much better price! David B.

Seibel. Dear , We are contacting you regarding your order 14015605 for Atletico Madrid vs Real Madrid on 18 November 2017. We guarantee that, unless you buy a single ticket, you will never get 1 ticket on its own. For example, if you ordered 5 tickets you may get them as a group of 5 tickets together, or as a group of 2 tickets and a group of 3 tickets, but never will get a group of 4 together and a single ticket elsewhere.

Note that this only applies for tickets purchased as part of the same order. If you have ordered multiple orders, then they are each treated separately. viagogo is a platform that enables ticket sellers to reach customers. Ticket sellers range from individuals with a spare ticket, to multi-national event organisers.

Sellers provide the seating information and they also determine the price of the ticket. Many different sellers may be offering tickets for the same event, which explains why you may see tickets in the same section of the venue at varying prices. Kind regards, Chris Dear Viagogo, Your response is unacceptable. You never disclosed on your website when I ordered that all my tickets would not be together!

It is a necessity as I am traveling with my children. No other on-line ticket re-seller splits up ticket packages and you should not be able to get away with this unethical business practice. You can quote me your hidden internal policy, but if you don't list that policy up front in easy-to-read large print on your website purchase screen, you are misleading the customer the same way you misled me 1 month ago on your website by saying "hurry only a few tickets left", when tickets for this event are not even available or released for sale until 1 week before the game! All the above is nothing less than dishonest business practice.

So I ask that my request for 6 tickets together or a full refund to allow me to repurchase 6 tickets together be sent up to a supervisor or manager for approval. Otherwise, I feel it is my obligation to go to Google reviews and every other on-line business rating website to express my dissatisfaction with Viagogo and illuminate your poor business practices for everyone to read including a cut & paste of your written corporate response to me in this email. In case you haven't noticed, Viagogo does have competition and I truly hope you make the only right decision. Sincerely, David B.

Seibel Dear David, We are contacting you regarding your order 14015605 for Atletico Madrid vs Real Madrid on 18 November 2017. We understand that our answer is not what you expected. But as we previously mentioned, We cannot refund you. If you cannot use the tickets you purchased and there is still time before the event date, you can re-list them instantly by clicking here: www.viagogo We will market your tickets on our platform to find a new buyer.

We do not charge any fees for relisting tickets that you have originally purchased from us. Occasionally there may be reasons why the tickets you've purchased cannot be re-listed but it's usually because the event date is too near to allow delivery or upload to your buyer. Please note that you can re-list your tickets without physically having them in your hands, as we can re-direct them directly from your seller to your buyer. Best of luck with your listing!

Kind regards, Chris -- Dear Chris & Viagogo, I find it interesting that you have no reasonable response to the multiple serious accusations I posed against Viagogo in my previous email. I guess all those accusations of unethical business practices and false marketing are true since you choose not to defend them. Restating your protective internal policies and putting the burden on me to fix the problem Viagogo created and to resell the ticket package that you deceitfully sold me with seats apart, further shows me your complete disregard for customer service and the truth. Chris you need to quit Viagogo and work for a company that lets you live true to your values of treating people honestly and decently.

Look for my searing reviews of Viagogo's lack of business ethics and even worse customer service on every internet website review possible. Your response letters will be highlighted. Obviously, I will never use Viagogo again and I will work to see others do not as well.

Sincerely, David B. Seibel (I'm not afraid to use my last name.)

Product or Service Mentioned: Viagogo Atletico Madrid Vs Real Madrid Soccer Ticket.

Reason of review: Not as described.

Preferred solution: Let the company propose a solution.

I didn't like: Wrong tickets.

Company wrote 0 private or public responses to the review from Dec 09, 2017.
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The same thing happened to me with the Sam Smith concert for tickets for me and my daughter when we purchased our tickets on the website they were front row just in front of the stage when I tickets arrived in the mail and we got to the concert we were up in the side way up the stairs far away from the stage. We paid over four times the seat value and then had to pay another up charge when we got to the stadium in order to get moved up to the general area of where we originally were trying to get to.

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