Viagogo
Reviews and Complaints
Farmington, Missouri
No access code for tickets I bought
So far your company has not been effective in resolving my situation. I would gladly change my rating of your company if, and when, you do actually get results.
My problem remains, I still have not been given access to the tickets I paid for. I have not received any help from you, or the company you are contracted by to resolve issues like this.
User's recommendation: Unless the company resolves this situation quickly, I would not be able to recommend them.
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Verified Reviewer
Order
You cheat and sell fake tickets. This kind of act is cheating and same tickets are sold to multiple customers
- All cons
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
This company has the worst customer service I've ever been in contact with
Case number 54399**** This problem needs to be resolved Asap
They offered me their condolences and then provided me the option of receiving a voucher or my cash back. I chose the refund option, which would be back in my account within 5-8 working days. That was on the 19th of September. Today is the 17th of October, after making 6 phone calls, with each call lasting more than 20 minutes, shedding loads of tears due to the stress of all of it, and they're still saying the same thing - check your email for confirmation.
However, there's still nothing. They keep lying.
I would truly appreciate it if there's a real human being with a heart that works, and who also works for Viagogo, who could look into my case. My mental health is not allowing me to listen to people being deceitful any longer.
Preferred solution: Full refund
Seattle, Washington
Doubled handled fees
Tried to buy two tickets, saw they tried to charge two "handling fees" for one digital purchase and tried for 30 minutes to ask about it. Only got on a the phone with someone because I claimed I was attending a Taylor Swift concert even though I wasn't.
The man did his best to spit his bosses bs but didn't cancel the fees so I cancelled. Someone else will buy I guess.
User's recommendation: Give up now
Cape Coral, Florida
I bought 2 tickets for a November 09 game.
I bought 2 tickets for the MLS cup game in Fort Lauderdale for 11/09. I read that, I am going to receive the 2 tickets on 11/ 26. The game is on 11/09./0
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They sold me tickets to F1 for kids under 12 years old
The tickets they sold me are for children under 12. They erased the info from the ticket, so we didn't know about that.
As a result, we were denied access to the circuit, and we had to buy other tickets there.
I wrote them an email, but nobody answers.
Preferred solution: Full refund
User's recommendation: Never but from viagogo. Scammers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need to cancel concert tickets order I made one hour ago
The non-cancellation within an hour of ordering is outrageous! I made a mistake in ordering these and it can't be rectified.
Preferred solution: Full refund
User's recommendation: Avoid viagogo
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Pretoria, Gauteng
I want a refund
No customer has ever received ticket from this fake company. I want a refund immediately, when i called they lie and say i will receive my ticket on the day of the event which is December 14 .
Are they still giving birth to the ticket or they are waiting for the day of the event to expire and give lame excuses. I rate it zero and want my R3500, so i buy from companies that give good quality services
User's recommendation: God would punish me if i do that
Miami, Florida
I haven’t received ticket
I bought a ticket to my fiend, I havent received the ticket. The ticket was purchased with my credit card so I am responsible to give her ticket.
After purchasing I saw there was $93 hiddend fee. The concert date is one year later and my friend will cone from another country.
They want to transfert the ticket to me on the event date. Also they dont refund the ticket so that zo can buy from another seller
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No tickets
It's a day of concerts and my tickets are not there. I downloaded everything and nothing. Don't buy from them.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Transfert tickets
Viagogo is a good website for buying and selling tickets. It's easy to get your tickets from there.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Salvador, Departamento De San Salvador
I need my tickets
I bought tickets for the Austin GP and I haven't received them, please I need a response, I came From very long
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Verified Reviewer
Great Customer Service
I was unable to get in to the concert I had purchased tickets for and the team at Viagogo were great and refunded the money I had paid for my tickets. Thankfully
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Did not receive my refund
Order 975432
Hello,
I made the first complaint regarding the fact that Viagogo didn't refund me the money starting from August 28. Despite sending many emails and emphasizing this situation many times on Viagogo CHAT, I have yet to receive an email from Viagogo in which I should be informed why I haven't received the refund until now and when Viagogo will make the bank transfer.
On Chat, all the representatives of Viagogo told me that I will be informed through email in 3-5 days.
However, 3-5 days have already passed since August 28. Last time, on September 10, Kimberly, the person I spoke with on chat, told me to wait 5 days, which have already passed.
I want to know when Viagogo will make the refund.
- Very bad communication and lack of respect
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Panama City, Provincia De Panama
It was difficult to understand the help desk attendant.
My concert was canceled, and I requested a refund and it has been over two months of waiting for my refund.
The concert was postponed and eventually canceled. The initial attempt to refund went to my original card witch has since expired.
I corrected the issue but refund is still very delayed. Hopefully waiting for a quick turnaround now.
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