Viagogo
Reviews and Complaints
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Verified Reviewer
Compensation or SUE!!
this little credit, according to the law and your regulations, is not the end of the story in which you caused me and other customers great and ongoing damage over a long period of time. As evidence, I have corresponded with you for weeks since purchasing the ticket and repeatedly requested the ticket by email, for which you also charged a very large fee, and you lured me with a promise (written in a chat saved by me) that even a few hours before the performance you would receive it by email and downloaded on the mobile phone application.
"Don't worry, you can fly and receive the ticket",
now since it is clear as day that you are responsible for this deliberate omission and blatant negligence in a failed system of selling/buying second-hand tickets. You are required to pay compensation for the flight tickets and hotel in the amount of 1500 euros.
Warning: If within 7 days of this notice the compensation is not transferred, then I will instruct my lawyer to file a lawsuit against you for a much higher amount, think carefully and pay this compensation immediately!
Before you reach a legal situation that will set a precedent against you and in the future A class action lawsuit involving millions from all over the world!!
Sincerely Ronnie Ta
Preferred solution: Apology
User's recommendation: NEGATIVE!!
The barcode for my Dodgers game ticket isn’t showing up.
The barcode for my Dodgers game ticket isnt showing up.The seat number is displayed, but only the barcode doesnt show up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder no 56320****
There is no guarantee for the ticket you pay is valid!
I bought my Euroleague Final Four ticket from you on the 25th of May. First, at 17:43, I received a confirmation email, and then, after 4 minutes, I received the ticket. I spent 2,147.70 euro on this ticket, as I thought this moment would be unique for me.
When I arrived at the stadium, at the door, the staff told me the ticket had been used. What this meant was that I was sold a used ticket for 2,147.70 euro. You can imagine how disappointing this must have been. I tried for almost 2 hours to speak to different staff from Viagogo by chatting. The line wasn't perfect and was cut a couple of times. This was so disappointing to be in front of the stadium entry while the match had already begun.
I tried to call today for a refund. I was told I had accepted an offer requested by Viagogo staff. The same staff told me Viagogo sent an email informing me that the sold ticket was not usable. This happened after I claimed that the sold ticket wasn't usable. But I wasn't able to get the ticket because I couldn't access my emails. Besides, I wasn't told how I could retrieve my ticket. So my claim was not accepted.
As a result, as a customer, I have the right to see the game for what I paid without any frustration. As Viagogo, part of customer satisfaction, since you failed to provide what you sold, you should provide a full refund for the game no matter what.
Please, I need help for a refund.
Kind regards,
Mert Telyas
Preferred solution: Full refund
Hola buenas tardes
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Verified ReviewerBOUGHT TICKETS FOR MINE PARENTS 60 MARRIAGE
Bestelnummer: 61798****
I bought tickets for mine parents 60 marriage jubilee in December 2024 tickets for Andre rieu his concert in July 2025.
7 months excitement for them but till the last day no tickets received from them.
Hotel booked and taxi arranged for them as well.
As I did not had received the tickets 3 days before and no idea if we ever would get these tickets of the concert we tried to get mine money back on the last moment to sell the tickets as they gave an option for this.
They informed that they sold the tickets 41 euro less per piece.
No they will deduct also money from the sold tickets as the tickets were not been given.
This is a real joke as I waited 7 months for it and I did not received any tickets at all
as they
User's recommendation: stay away pure scam!!!!
I got the wrong ticket for my order
Never got in contact with me after multiple attempts to receive a refund after getting the wrong item in my order. I'm currently disputing it through my bank.
User's recommendation: Use any other website, not this one.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo tickets 55113****
Don't buy anything from this Company.
Good afternoon
I like to inform you that I have not seen any of the tickets I have ordered for the andre rieu concert.
I want mine money back as I have ordered the tickets in December.!
I am waiting for 7 months to get them.
It seems you never had these ticket.
on the last day still no tickets.
User's recommendation: dont buy at this *** company contact no possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequire Order no. For B. Lions test. Melbourne 26.7.25
Very helpful and professional and reassuring. Answered all my queries. Spoke clearly and was very patient.
User's recommendation: Definitely recommend
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Verified ReviewerTickets
The festival was canceled and they never refunded my money. It amounts to $2029.72 for 7 tickets.
I never used this company, Viagogo, again.
It is a lot of money to lose. I hope this helps others to not make the same mistake that I did.
User's recommendation: NO. USED. ViAGOGO.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to resell my tickets
Unfortunately, the main person coming has been taken seriously ill with leukemia. He, with his two sons, was joining me to see the British Lions vs.
the Wallabies. We asked that the four tickets be resold and thought the process was simple.
However, we received a message regarding the face value of the tickets. The Viagogo app was too complex to make the change.
- Early access to tickets was good
- Tickets not here yet and not sure if they have been resold or not
Preferred solution: Full refund
I called you
You didnt solve my problemsI bought 5 tickets viagogo and until the beginning of the concert, I didnt receive the tickets I called you and you hang up on me
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Verified ReviewerUrgent Support Request – Unable to Access Guest Order to Sell Tickets
Subject: Urgent Support Request Unable to Access Guest Order to Sell Tickets
Dear Viagogo Support Team,
I would like to sell my tickets, but I originally purchased them as a guest. When I try to log in again using my Order ID, I click on the Send Email option, but I do not receive any email from Viagogo.
Please assist me as soon as possible.
Event:
Bruce Springsteen & The E Street Band
Kind regards,
Diamanti Dimitra
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed registration our tickets for 15june 1pm torvill and Dean show
Had to cancel my tickets due to serious health issues.send email to resell them for meNothing been done so *** I ever get the money back?pl.look into thisThamks
Because of serious health reasons we cannot fly to Brisnane from perth
I haven't been able to resell my tickets for torvill and Dean show on sunday the 15th of june
User's recommendation: Haven't been able to resell my tickets for the torvill and Dean show on the 15th June because unable to fly to.brisbane because of serious health problems
I need to ask a question regarding my tickets
Hello, I had a small issue where I already bought my tickets for this concert, but it is shown that I cant get them and I am forced to switch seats.
I want know what happened since I never got the confirmation for the tickets until now.
Is there a way that I can get my original seats back? I wasted a lot of money for them and now I dont know if Ill get half the money back judging that they are not the same price..
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Verified ReviewerPromises, not tickets
I bought tickets to a concert from viagogo.com, and I received just mails with directions to wait, maybe 1 year, who knows. I did not receive the tickets I bought.
They took my money from my account.
If they do not give my money back on monday, I will announce the police, the consumer protection office and the UE officials (they asked viagogo.com 2 years ago to change the details on the website, in order to inform correctly the customers what they are selling in fact, because they are selling a promise to sell in future some tickets they do not have). I do not want such a deal, with money spent on a promise.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerURGENT!!! I ACCIDENTALLY SOLD TICKETS THE DEAL MUST BE CANCELLED. NO MONEY WAS SENT
Dear Viagogo Support Team,
I accidentally relisted the tickets I purchased for the Jennifer Lopez concert on 20 July 2025. I did not intend to sell these tickets, and I was unaware that my actions would result in a completed sale. Please cancel the resale and return the tickets to my account if possible. I would like to keep and use the tickets I originally bought.
Thank you for your assistance, and I apologize for any inconvenience caused.
Sale number: 56227****
Preferred solution: I would like to cancel my accident “relist” and turn back my tickets to the concert. We are planning to go
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Viagogo won’t see your post. You need to contact them through their “contact us” link on their site.
Your post and your attempt at playing lawyer is weak. Let the big boys handle your issue.