Viagogo
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Singapore, Singapore
Ticket did not arrive
My ticket didnt arrive to my address here in hongkong. Regal kowloon hotel, im just a tourist here and the concert is tonight
- Hassle
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Podgorica, Opstina Podgorica
“Viagogo sold me invalid tickets for Napoli vs Milan”
- - Tickets Napoli vs Milan issued under a different name and unusable.
- - Viagogo refused a fix and told me to wait to activate the guarantee.
I had a terrible experience with viagogo and strongly warn others to avoid this platform.
I purchased tickets for Napoli vs Milan (Order 63860****), and the tickets I received were issued under a completely different name. viagogo themselves confirmed that the tickets could NOT be personalized again, which makes them unusable for entry in Italy where ID checks are required.
Despite this, viagogo refused to provide a solution before the event.
Instead, they insisted I wait until the event time to activate the guarantee, which is completely meaningless because by then the match has already started.
I spent over an hour on the phone with their support, where it was confirmed the tickets are invalid. I was then put on hold for more than 20 minutes to speak to a manager who never even joined the call.
Their customer service is extremely poor, inconsistent, and clearly designed to delay resolution.
They admitted the problem but refused to fix it in time.
This is NOT buyer protection. This is leaving customers without tickets and without a real solution.
I am now forced to proceed with a chargeback and escalate further.
Avoid viagogo if you value your money and want certainty when buying tickets.
- Cheap customer service
Preferred solution: Full refund
User's recommendation: never buy from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam company
- - Payouts frozen on Viagogo since July 5, 2025; over 114k withheld.
- - No clear explanation for suspension; orders completed and tickets delivered.
Since July 5, 2025, my payouts on Viagogo have been completely frozen. The total withheld amount exceeds 114,000.
All orders were completed successfully, tickets were delivered, and events took place. However, I have not received any clear explanation for the suspension of payments.
Customer support only provides generic responses and does not address the main issue. I am fully willing to provide any required documents and comply with all procedures, but the lack of transparency and communication is extremely concerning.
User's recommendation: Do not use Viagogo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFrozen payouts with no explanation and no resolution
- - Payouts frozen since July 5, 2025; over 114,000 withheld.
- - All orders completed and tickets delivered; no clear reason for payment suspension.
My name is Alina Luchkevych. Since July 5, 2025, my payouts on Viagogo have been completely frozen.
The total withheld amount exceeds 114,000. All orders were completed successfully; tickets were delivered, and events took place.
However, I have not received any clear explanation for the suspension of payments. Customer support only provides generic responses and does not address the main issue.
- No pros yet i want my money back
- No explanation
User's recommendation: Never use this platform.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Adelaide, South Australia
Hi My mum has ordered several tickets...
- - Mum ordered several concert tickets for a show in Adelaide, Australia.
- - Emails appear on desktop but won’t come through on mobile.
Hi
My mum has ordered several tickets to a concert here in Adelaide, Australia. Unfortunately, we are unable to get her email working correctly on her Mobile Phone in order to download the mobile tickets.
I can see them on her email on my desktop computer but won't come thru on the phone??? is there a way i can access them to download them to my mobile device and then send them to her??
cheers
Neil
- Are there any
- No australian support phone number
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Ticket charge issue
- - Overcharged on ticket prices; resellers take a large share.
- - Tickets weren't sent and refunds required arguing for a long time.
they overcharge so much on ticket prices. especially when reselling they take such a big portion.
I bought tickets, and they never sent it and i had to argue with them so much just to get a refund back. not only that, they cut money from my account because i couldnt supply my tickets to a buyer cus i listed the tickets back but how could i send the tickets if i never got them in the first place??
Ive been trying to get that refund back but they have been going left and right and just wasting my time. both numbers given to me by an agent also was unreachable.
Preferred solution: Full refund
User's recommendation: use ticketmaster or ticketek instead
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newcastle, New South Wales
Broken promises, incompetence
Make sure all details are correct before using Viagogo, asking then to amend something is proving a nightmare, my issue has been owing 3 months with no end in sight
I need to change my email address from work to personal; an OTP is required, which defaults to my work.
- Nil
- Getting someone to action my change of email
Preferred solution: The money owed to me
User's recommendation: Good luck, I have dealt with 11 people and have no resolution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Order #63647**** - failure to receive a ticket
- - Ticket was not delivered; there was no show ticket.
- - I bought a ticket, someone else sat in my seat, and I want the refund you guarantee.
Never deal with Viagogo
I spoke with the Ticketech representative at the venue and was informed that the ticket had been sold to someone else. You guarantee a refund if the ticket is not delivered. I keep being informed that it was accessible through a URL - it wasn't, as I tried several times while on the phone to your agent in the UK. I would like the refund that you guarantee.
I'm about to inform the ACCC and ScamWatch of my most disappointing dealings with you. I thought that I should inform you before I post details of my experience with your company on the Australian Defence Force Noticeboard (75,000 members) and the Returned Services League Public Noticeboard (100,000+ members) and give you the opportunity to match your guarantee.
- Cant think of any
- Will not meet their guarantee of a ticket or give a refund
Preferred solution: Full refund
User's recommendation: Don’t deal with Viagogo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayed a ticket for a concert James Taylor the 14th of july in Edinburgh;can't find the order on my ViaGogo account ???
- - Can't find ViaGogo order in my account; it may be a guest payment.
- - Ticket will transfer to Ticketmaster Mobile; I need steps and where to find order.
At first, my English is not so good; excuse me. I have paid for 1 ticket for a concert of James Taylor on the 14th of July in Edinburgh, Scotland.
First problem: I can't find the order on my account of ViaGogo. Earlier, they said maybe you have paid as a guest, but I can't find out. Please help me. Second problem: I received an email from ViaGogo with the message: the bought ticket will be transferred to Ticketmaster Mobile.
Please help me how to do this in steps. I made a Dutch Ticketmaster account and an English Ticketmaster account.
Where can I find the order or ticket? Thank you in advance, Mirjam van der Wurff.
- Bad customer service
Preferred solution: Deliver product or service ordered
User's recommendation: I don’t see my order ticket yer on my account ?
Melbourne, Victoria
Confirm tickets for show today
I'm going to take this further with consumer affairs because they have tried to shift blame and refused to refund because it's 3 months after not sending me tickets
Not receiving tickets 5 hours before a concert that 3 people are going to.
This is the second time I have purchased tickets through Viagogo, and the first time was in October last year, and I still have not been refunded for the money I paid and never got a refund for.
- Everything so far
Preferred solution: Deliver product or service ordered
User's recommendation: Not if it isn't sorted
Athens, Attica
Terrible customer service
Ordered & payed tickets for concert one year ago and still have not received tickets. suspect some kind of a scam here... they are saying tickets are availabe on the same day of concert...
User's recommendation: stay awa
Durban, Kwazulu-Natal
Complaint
Terrible and complicated service!!! Trying to phone the call center is difficult. My problem was not resolved and I had to phone a second time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Karlslunde, Zealand
Den emailadresse jeg har anvendt er forkert der mangler et r -skal være an@***.dk
- - Order 63607**** for DKK 14,494 sent to wrong email.
- - Cannot register; email does not exist.
- - Support promised a fix; new email not sent.
I have ordered some tickets, your order no. 63607****
Dkk.
14,494 to this email address an@***.dk
It was a wrong emailadress, my email address is an@***.dk. That's why I haven't received an email from you.
I can't register in your system because I have to use the email address an@***.dk. It does not exist and therefore can`t
I receive a confirmation code from you to be able to register and log in and get the tickets.
My colleague Merete has spoken to you 3 times per phone and you promise to fix it and send me a new email so I can register, but I don't hear anything from you.
Don't you want to send the tickets to me on my regular email
an@***.dk?
Med venlig hilsen/ Best regards
Anita Svarre
Regnskabschef
V. Meyer A/S
Vallensbækvej 26 - 28, DK -2605 Brøndby.
M +45 21 98 ** **
an@***.dk
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Verify if transaction went through
The agent was quick, knowledgeable and easy to work with. He verified my information and resolve it.
Brisbane, Queensland
Cancle tickets
- - I talked to a robot instead of a person.
- - I paid for tickets and haven't received them yet.
- - The app has bad reviews and feels untrustworthy.
I wanted to talk to a person, but I was talking to a robot instead. I've never heard of this app, and the reviews are really bad.
It's not a trustworthy app. I paid for my tickets and haven't even got them yet, and then I tried talking to someone, and it's all AI.
- Every thing
Preferred solution: Full refund
User's recommendation: Dont buy tickets From this place
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