Viagogo
Reviews and Complaints
Wandsworth, Wandsworth
Customer care doesnt attend the call as well
Need a refund as we are cheated, ticket was 150 aed but the conversion is charged so high that ticket is costed almost double the price
User's recommendation: Dont use this site. They are fraud. The conversion charges are so high.
Sydney, New South Wales
Happy concert goer.
Resolved my issue with no drama at all. Exceeded what they promised.
Minimal waiting time on the phone. Couldn't be happier.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompanion ticket inquiring
Have someone pick up the phone. I want to know how to get a companion ticket for the Metallica Brisbane concert.
Preferred solution: Companion ticket
Livingston, West Lothian
AWFUL!
Sold tickets on this site but the concert was cancelled. Received an email confirming I would still be paid and they even tried to make payment but there was an issue at my end which was swiftly rectified however no payment.
Each time I called they said payment would be made until finally I was told I would only receive payment once the concert had been rescheduled and denied that I had been sent an email.
Once i sent a copy to the person, they hung up on me. Sent an email to their customer service and CEO but funnily enough did not receive a reply!
User's recommendation: Go elsewhere
Brisbane, Queensland
Fraudulent company
We bought tickets to Metallica Sydney and we were completely frauded of $2100. No compensation and no refund the tickets were fake and not valid
- Fraudulent behavior
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBogus company voided tickets no guarantee as advertised
I would like to let you know what happened with my tickets yesterday 05/29/25 for Hamilton that disappeared on my phone that I purchased from your website. I have sent this letter on to the Smith Center and would like compensation for all the aggravation that I had to go through.
I ordered through your company and while nobody seemed to be able to find where these tickets went, the fact that they disappeared off of your website and you told me that there's nothing you can do and I didn't have fan protection because I accepted them. Yes, I did accept them and they appeared for five minutes and then they disappeared off my phone, nothing that I did myself. So you would’ve stuck me losing $400 if I hadn't gone down there and argued with the Smith Center to let me in. They told me that you're a fraudulent company and they don't work with you and that's why they voided the tickets.
It was the most aggravating experience between you, the Smith Center, and StubHub that nobody wanted to take the blame or help me with the situation that was not my fault. I'm enclosing the letter I sent to them so you can understand it better.
I would like an explanation of why the Smith Center thinks you're a bogus company. Sincerely, Pam Parker 407-709-****
- Smith center said they are bogus company
Preferred solution: Apology
User's recommendation: Do not use !
Brisbane, Queensland
No tickets
This company is the worst. $781 for tickets to Lewis Capaldi, and on the day of the concert, paid for flights and accommodation, but still no tickets.
- Cons
- Conns
Preferred solution: My tickets
User's recommendation: Don’t use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIs my tickets getting cancelled?
So cancelled right after approval and the first time I called was horrible I was on the phone for 30mins plus trying to figure out what happened it was just a mismatch of information because I put it in my sons name instead of my name on the credit card. And it the second agent was very nice and understanding and helped out much better than the first one
- Slight change in detail is a hassle to deal with
Preferred solution: Why did a cancellation happen
User's recommendation: My advice apply everything in your name or the name on the credit card if not your going to get hit with horrible customer service or great depends
Adelaide, South Australia
Scammed tickets
Do it as soon as you realise something is wrong
Bought tickets. They were not recognized at the event!
Didn't receive an email to download tickets. Arrived at the event only to be told our tickets were a scam.
Tickets cost $843.90 AUD and spoiled the night as we had to pay another $700 AUD to see the concert in Scotland after traveling from Australia. Pissed us off big time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerViagogo unfairly charged me $600 for a ticket I never sold
Review:
I feel completely cheated by Viagogo. On September 7, 2025, they deducted $600 USD from my account for a Burning Man listing (#62143****) that I never sold.
Here are the facts:
I created this listing, but it disappeared from my active listings. I thought it was a technical error and made a new one (#62133****).
Later, Viagogo's system suddenly moved the old listing into the Sale section.
I never confirmed this sale, never accepted a buyer, and never received the buyer's email or delivery details. Without this, it was impossible to transfer the ticket.
For my other listings, I always followed all rules: confirmed transfers, clicked Confirm transfer, and uploaded official screenshots from Burning Man's site. This proves I did my job as a seller.
This $600 charge is completely unfair and based on Viagogo's system error, not on my actions.
I have already contacted their support, but they keep saying I failed my responsibilities as a seller, which is absolutely not true.
My demands:
1. Refund of the $600 unlawfully deducted.
2. Clear confirmation that my account has no penalties for this mistaken listing.
If this is not resolved, I will escalate to the European Consumer Centre, UK Competition and Markets Authority, and the U.S. FTC, and I will continue to warn other people not to trust Viagogo.
Please be careful; this company takes money even when you don't confirm or complete a sale.
- Unjustified and constitutes an unfair commercial practice
Preferred solution: Full refund
User's recommendation: Please be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute
I received tickets for the Synthony event in Belgrade on 7.10. I paid for 2 tickets at 203.75 (tickets are still available through the official vendor for a total of 50 EUR), and the seats I've received are in a different section than I booked.
They don't want to refund me, and they are asking me if I have a screenshot of the section I chose! Who does take a screenshot for such things??
Maybe only people who had a bad experience with Viagogo like me. What a scam!
- No pros
- Not being willing to refund
- Misleading business practices
Preferred solution: Full refund
User's recommendation: Never buy anything on Viagogo
Zero customer service
Bought tix to Bad Bunny in Puerto Rico. Showed up at concert venue and they were fake!!
Called their customer service number, no person was staffing the line as I was on hold in "position #1" for about 45 minutes. Husband finally got a refund but did not see show, and out $$ for travel expenses.
User's recommendation: Avoid
Adelaide, South Australia
Cannot get my tickets
You did. It resolve the issue of me downloading the tickets and therefore I could not make the event
User's recommendation: Will not use viagogo anymore
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have not received my tickits
ChatGPT
You said:
I am Khusi sanghvi. My order number 56365****.I have booked my tickits for Ahmedabad match.
For bangluru vs panjab... I did not get my tickit via blue dart. And your email shows tickit is on the way. It should come by today.
But till now I haven't received and we call customer support and they replying seller has already send. But I paid for my tickits and yet not received and my money also taken. No one answers responsibly. What to do.
Rightbvery harsh and strict
ChatGPT said:
Here's a strict and professional complaint draft you can use to address this issue with the ticket provider or customer support.
You can send it via email or use it in a support chat/message:
Subject: Urgent: Non-Delivery of Paid Tickets Order #56365****
Dear [Customer Support/Seller's Name],
I am Khusi Sanghvi, writing regarding my Order No. 56365**** for the Ahmedabad match Bengaluru vs Punjab.
I had booked and paid for the tickets in full, and your email notification stated that the tickets were dispatched via Blue Dart and would be delivered by today. However, as of now, I have not received the tickets.
Despite repeated calls to your customer support team, all I have received are vague responses claiming the seller has shipped the order. This is completely unacceptable.
I have paid in good faith, but have neither received the tickets nor any responsible follow-up or solution.
Let me make this very clear:
I have paid for these tickets.
I have not received them.
Your support is unresponsive and irresponsible.
This kind of negligence is not only frustrating but also borders on fraudulent behavior. I demand an immediate resolution:
Confirm the exact location/status of my tickets.
Arrange urgent delivery or provide a valid digital alternative (E-ticket) immediately.
If not resolved within the next 12 hours, I will be forced to escalate this through legal and consumer complaint channels.
This is my final request for resolution before formal action.
Regards,
Khusi Sanghvi
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund was approved. Where is it?
Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket MarketplaceContact UsFind Answers to your frequently asked questionsVisit our help topics to search for answers to your questions or browse popular topics.FAQ Chat with usChat live for help with orders or listings. Click the icon in the lower right to start.Live Chat Contact Us by EmailEmail us about your order or listing.Use the link above to sign into your viagogo account and send us an email.Help us reply to you faster!
Please include your order or listing number in your message. Call or chat with us during our business hoursCall or chat with us during our operating hours and we'll talk through any questions you may have.Corporate Office160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT)English: 24/7German: 07:00 - 19:00 (Sellers 08:00 – 17:00 Monday - Friday)Spanish: 08:00 - 23:00 (Sellers 08:00 – 23:00 Monday - Friday)French: 08:00 - 17:00 (Sellers 08:00 – 17:00 Monday - Friday)Italian: 08:00 - 17:00 (Sellers 08:00 – 17:00 Monday - Friday)Mandarin: 01:00 - 10:00 (Sellers 01:00 – 10:00 Monday - Friday)Cantonese: 01:00 - 10:00 (Sellers 01:00 – 10:00 Monday - Friday)Portuguese: 08:00 - 23:00 (Sellers 08:00 – 23:00 Monday - Friday)Japanese: 01:00 - 10:00 (Sellers 01:00 – 10:00 Monday - Friday)Polish: 08:00 - 17:00 (Sellers 08:00 – 17:00 Monday - Friday)Americas• United States 877 263 **** (US) or +1 87* *** **** (International)• Argentina +54 11 59****68• Brazil 21 3958**** (BR) or +55 21 39****81 (outside BR)• Chile +56 2 ********• Colombia +57 601 9** **74• Mexico +52 5559****24Europe• United Kingdom 020 3137 **** (UK) or +44 20 31** **80 (outside UK)• Ireland +353 * *** ****• Austria +43 7** *** ***• Belgium +32 784 8****• Bosnia and Herzegovina +387 ** *** ***• Croatia +385 * *** ****• Czech Republic +420 228 *** *86• Denmark +45 8988 ****• Finland +358 9 42** **68• France 09 7518**** (FR) or +33 9 ******** (outside FR)• Germany 0800723**** (Germany) or +498007****91 (outside Germany)• Italy +398********• Macedonia +389 * *******• Netherlands 085 888**** (NL) or +31 8* ******* (outside NL)• Norway +46 1** *** ***• Poland 22 292 ** ** (Poland) or +48 2* *** ** ** (outside Poland)• Portugal 308 80* *** (PT) or +351 308 *** *95 (outside PT)• Spain 901 66**** (ES) or +34 9** ****** (outside ES)• Sweden 0 101 99* *** (SE) or +46 1** *** *** (outside SE)• Switzerland +41 2** *** ***• RussiaMiddle East & Africa• Israel +972 * *** ****• South Africa 012 004 **** (South Africa) or +27 1* *** **** (outside South Africa)Asia Pacific• Australia (0)283 18* *** (AU) or +61 2** *** *** (outside AU)• New Zealand +64 4 831 ** **• China +852 *** *** **• Hong Kong +852 *** *** **• Japan 053132**** (JP）or +810531****28 (outside JP)• Singapore +65 3159 ****• Taiwan +886 2 55** **80Media EnquiriesMedia enquiries should be directed to the viagogo press office at presse@***.com. Please note that this email address is for press enquiries only.Viagogo · Help Topics · Terms of Service & Privacy PolicyLive events all over the worldUnited StatesEnglish (UK)US$ United States DollarOur Company• About Us• Careers• Corporate ServiceHave Questions?• Help CenterCopyright © viagogo Entertainment Inc 2025 Company DetailsUse of this web site constitutes acceptance of the Terms and Conditions and Privacy Policy and Cookies PolicyChat with us!Chat started3/13/2025, 12:39:46 PM• Larsy12:39 PMThe tickets in this order were already purchased from the venue. You have sold me duplicate tickets.
I have already sent in a support ticket and waited 3-4 days with no response. I have tried contacting support directly with no response. I will dispute this purchase if you do not refund it imminently.• Larsy12:39 PM55625****• Customer Service12:39 PMThanks for contacting us! Your current estimated wait time is 1 minute(s).• Customer Service12:39 PMAgent has joined the chat• Vishnu Patrick12:40 PMThanks for chatting with us today, this is Vishnu.
While I review your request, please provide me with your full name and order number.• Larsy12:40 PMFor the record, I do not want similar tickets or anything of the sort. Nor do I want any credit for viagogo.Order 55625**** Chris "Lars" Huiras• Vishnu Patrick12:42 PMCould you hold for a moment while I verify the information?• Larsy12:42 PMYes• Vishnu Patrick12:48 PMThank you for your patience. I just review your order, I do understand you have been waiting for a response and the case has been escalated to a specialized department to review duplicate order and provide you with a resolution.• Larsy12:49 PMYes• Vishnu Patrick12:51 PMI am making a push in this case and place a sense of urgency in to it. Resolution will be within the next 72 business hour.• Larsy12:52 PMThank you• Larsy12:52 PMCan I get an email for confirmation please**** *** there were many phone calls here ******##### ****This is obviously to allow for deniability and shows their lack of accountability and is a form of discrimination against my disabilities.
*****#####4-16 2pmFernanda took 20+ minutes to transferr me to supervisorIbalia I explained that i was contacted via phone call from Viagogo & approved for a full refund. I mentioned that I was being treated very abusively and rudely by staff (spoken over, rude tone, deliberately unhelpful and misleading and repeatedly hung up on without any questions answered. And with my questions being deliberately misdirected. I have asked for answers toWhy have I not recieved my refundWhen will it arriveWho can I speak to that handled my case directly.After multiple attempts to get Ibalia to repeat my questions, she still could not grasp the request.
She explained that her reports showed that i was denied a refund. When I asked why I had recieved a phone call saying that I had been approved for a refund and that the they had asked if I wanted a credit by their guarantee or a refund to my CC...she said that I was mistaken and they called to notify me that it was escalated.
She refused to answer any questions that i asked, refused to transfer me to her supervisor or to.the supposed "internal department" that handled this investigation. After a heated explanation, she finally agreed to have her supervisor call me.
I received a phone call to confirm if I wanted a full refund on my CC (original payment method) or a credit on your site, and I requested the cash refund. Please explain why I haven't received my refund.
Preferred solution: Full refund
User's recommendation: Stay away from these thieves! They will hold your money hostage and outright lie to keep it.
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