Debria Kme

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| map-marker Rowlett, Texas

Missing ticket

Viagogo - Missing ticket

I bought 2 tickets, confirmation #53959****, but have only received one for the upcoming Saturday concert, and also want to transfer it. Please help me resolve this issue as soon as possible.

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Barbara B Udm

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I need my tickets re-transferred.

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Viagogo - I need my tickets re-transferred.
Viagogo - I need my tickets re-transferred. - Image 2

There was an error in receiving my tickets for the Eagles. Order #54479****.

On Oct.

24th, I got an email saying they would be re-transferred. I still don't have them.

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Ezgi Y Tzl

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Refund Money from Scam Ticket

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Original review updated Sep 04, 2024

For a long time, you have caused me psychological, financial, and emotional harm. On August 5, 2024, I ordered a ticket from you.

Not only did I not receive my ticket, but I was also subjected to behaviors that shook my trust as a customer, violated regulations, completely disregarded your customers, and created a potential for fraud. Subsequently, I spoke with your customer representatives in writing and verbally, where we discussed that my refund request had been initiated. While waiting for my refund, I found out that I had been deceived once again as a customer and that you had failed to keep your promise, as no such process had actually been initiated. This caused me further damage.

Additionally, due to the cancellation process that Viagogo claimed to have initiated, I suffered financial and emotional damage from missing my flight that day and having to change my leave date, resulting in further loss from my job due to your actions. I want to refund my money!

View full review
Loss:
$745
Cons:
  • Fake tickets
  • Fraud
  • Otomatic scam mails

Preferred solution: Full refund

User's recommendation: Never buy anything from them Fraud Viagogo

Anonymous
map-marker Cairo, Cairo

Urgent Concern Regarding Ticket Validity and Customer Service Response for Coldplay Concert in Abu Dhabi Jan 12th 2025

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I hope this message finds you well. I am writing to escalate a matter regarding my recent ticket purchase for the Coldplay concert in Abu Dhabi, which I bought through your platform.

Order number: 54490****

After purchasing the tickets, I discovered that the official event website and the event organizers do not accept tickets from third-party providers like your company. This raised significant concerns, so I reached out to your customer support team for clarification. Unfortunately, I am still left with unresolved issues, and I would like to formally escalate this situation.

Summary of Communication:

I expressed my worry that the event organizers would not accept my tickets because they are from an unauthorized third-party seller as stated on their official website. I was informed that the tickets were guaranteed, and the customer service representative assured me that the event organizers would not check ticket sources due to the large volume of attendees.

I explained that relying on the event organizers not having the time to verify the ticket source is not a satisfactory guarantee for me, especially since this is a major event.

The response I received was that I should not mention the ticket source at the event gate, and that it would be up to me whether or not I chose to disclose this information. This response raised further concerns for me.

Given the lack of reassurance and the conflicting advice from your team, I asked for a refund. I was informed that this was not possible due to your terms and conditions. I also emphasized that I am not based in Abu Dhabi or Dubai, so I would incur additional costs for flights and accommodation.

I cannot risk traveling without confirmation that my tickets will be accepted at the gate.

As the conversation continued, I found the responses to be repetitive and unhelpful. When I expressed my frustration and said that I might escalate the matter publicly (e.g., via social media), part of our conversation was deleted, specifically the exchanges where I was advised not to mention the ticket source at the gate. This action was unprofessional and left me even more concerned about the legitimacy of my ticket purchase.

Based on the information I have been given by your customer service team, it is clear that your company is not an authorized ticket provider for this event. If you were indeed authorized, I would not have been advised by your representative to avoid mentioning your company name at the event gate, nor would I have been told that the event organizers wont have the time to check ticket sources.

These statements suggest that your companys tickets may not be valid for entry, which is deeply concerning. Additionally, your company should be listed as an authorized ticket provider on the official event page, which it is not. Given these circumstances, I am requesting a full refund, as I cannot risk traveling to Abu Dhabi with such uncertainty about the validity of my tickets.

The behavior of the customer service representative I interacted with was highly unprofessional. Not only did they provide unclear and contradictory information, but they also chose to end the conversation abruptly while I was still speaking.

Moreover, the deletion of key portions of our conversation, particularly the parts where the representative advised me not to mention your company's name or stated that the organizers would not check ticket sources, strongly suggests that there is something improper about the situation. This unprofessional conduct further exacerbates my concern and reinforces my belief that my purchase may not be legitimate.

I expect a prompt response to this matter, as I am now left with no confidence in your companys ability to provide a valid ticket for the Coldplay concert.

I request a full refund and a clear, honest explanation of the situation. If I do not receive a satisfactory resolution, I will be forced to escalate this further through social media and other channels.

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Marcos C Duc

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Urgent Request for Early Ticket Delivery

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Viagogo - Urgent Request for Early Ticket Delivery
Viagogo - Urgent Request for Early Ticket Delivery - Image 2

Dear Viagogo Customer Support,

I am writing to express my concern regarding the delivery of my Iron Maiden concert tickets, which I purchased for the event scheduled on September 16, 2024. The Viagogo app indicates that tickets will only be available for download on the day of the concert, September 16, 2024.

Given that I have made extensive travel arrangements, including booking flights to Auckland and reserving accommodation, receiving the tickets only on the day of the event is highly inconvenient.

I kindly request that you provide the tickets at your earliest convenience, or inform me of any available options for an earlier delivery.

Thank you for your prompt attention to this matter. I look forward to your response.

Sincerely,

Marcos Castillo Fuenzalida

marcoscfuenza@***.com

Order Number 52458****

View full review
Loss:
$200
Pros:
  • No pros
Cons:
  • No delivery ticket

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy tickets in Viagogo delivery tickets same day of concert

Anonymous

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| map-marker Sofia, Sofia-Capital

Tickets Order - 53558****

Viagogo - Tickets Order - 53558****
Viagogo - Tickets Order - 53558**** - Image 2
Viagogo - Tickets Order - 53558**** - Image 3

Dear,

We have recently experienced the biggest disappointment possible.

In May, I bought 3 tickets for Adele's concert in Munich. The tickets were an anniversary present for my best friend. Unfortunately, we were not allowed into the event with those tickets.

This was due to a series of unfortunate events that left a huge disappointment, we literally went through the most hysterical experience possible.

On 7.08 we received an email to claim the tickets (The purchase was made in May, the bank transaction confirms that the money was withdrawn from my bank account for your benefit). It turned out that in our territory your app was not available, and the website kept giving an error when we tried to download them. We were advised by your representative to try downloading the app once we arrive in Munich. This also proved impossible. Plus, the system did not allow us to try through the website either, as according to your rules tickets are picked up 24 hours before the event. Then all *** broke loose. Completely devastated by the situation we started a series of phone calls and desperate emails to both you and Ticketmaster. Emails were sent to us without our tickets, wishing we enjoy the event. A more cynical attitude I cannot imagine. Finally, with great effort on our behalf, crossing the entire city we went in total despair to the event, where we hoped someone could help us. An hour before start, your employee sent the QR codes. However, they were not acknowledged by the stewards at the event because according to them, they were not authentic tickets and did not look like such. We explained that they were sent by the service provider, but this was not taken into consideration.

We were issued with a document at the Ticketmaster desk confirming that we would not be admitted and the reasons why.

In the end, we stayed out even though we had flown thousands of miles for this event. Our expenses totaled thousands of dollars, including airfare, hotels, and food.

Please let us know what compensation we are entitled to. Also, please contact us with your management about making a legal claim for economic and non-economic damages suffered from the communication with you.

With great disappointment!

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User's recommendation: Don’t know what to say

Nesha Amc

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Verified Reviewer
| map-marker Melbourne, Victoria

Refund

Viagogo - Refund

The bill they have given me 596 and they charged me 689 for ticket travis Scott concert I want refund rest of the amount back in my account

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Anonymous

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Verified Buyer
| map-marker Miami, Florida

Refund

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Viagogo - Refund
Viagogo - Refund - Image 2
Viagogo - Refund - Image 3

REO Speedwagon concert canceled Sept 10th in Chula Vista CA due to illness in band I want my concert ticket and cop parking pass Refunded they keep telling me that they havent been informed of the cancellation so they cant do anything until they get informed of the cancellation. Its a stall tactic and its very unprofessional.

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User's recommendation: Zero 0 this company is very unprofessional. They don’t honor their refund policy of 120%.

Farrell Ltq

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Verified Buyer
| map-marker Merida, Yucatan

I received a fedex package, it was empty… my order is delivered and i dont hace the tickets

Viagogo - I received a fedex package, it was empty… my order is delivered and i dont hace...
Viagogo - I received a fedex package, it was empty… my order is delivered and i... - Image 2
Viagogo - I received a fedex package, it was empty… my order is delivered and i... - Image 3

I received a fedex package today, the box is empty. My order in my account says DELIVERED and i dont have the tickets

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Aquila J Slx

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Scammed

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Viagogo - Scammed

I ordered these tickets through a company named viagogo with my pay pal I never got the ticket went to the game just too be turned around now I can't get my refund..pissed to say the lease.

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Loss:
$1400

Preferred solution: Full refund

User's recommendation: Don't get any tickets from viagogo

Resolved
Edith P Xjw

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Resolved: Order no. 52644**** Coldplay tickets

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Updated by user Nov 19, 2024

Company fixed the issue and I have been provided with apology. Viagogo provided us with digital tickets 2 days before the concert that were the correct ones to enter the concert.

We managed to use them on the 15th of November and the concert was great.

We did have very good seats that were covered. It had rained all day, but luckily for Coldplay the rain stopped at 5pm.

Original review Nov 12, 2024

I have paid 357.13 British pounds for two tickets to see Coldplay on the 15th of November, and I still haven't received the tickets. I am extremely distressed and upset that they haven't been delivered to me yet.

These tickets were a birthday present for my son. I also booked a hotel in Auckland. This is going to cost me 200 NZ dollars!

Please ensure that the tickets are delivered to the email address you promised, which is edith_penasa@***.com. Regards, Edith Penasa-Daughtery.

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Preferred solution: Deliver product or service ordered

User's recommendation: Do not use this website!

Sharon H Iey

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Sold fake tickets

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Viagogo - Sold fake tickets
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Viagogo - Sold fake tickets - Image 3

I bought Bob Dylan tickets for over £400. I was denied entry.

Viagogo has refused to refund the tickets. I had to buy new tickets for almost £240.

I wasn't even given a reason for their refusal to grant a refund. I even had a letter from the box office supervisor to confirm the refusal of entry.

View full review
Loss:
$532
Cons:
  • Rip people off

Preferred solution: Full refund

User's recommendation: Don’t buy any tickets from Viagogo

Sara f Lhr

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Jelly roll tickets Oct 15th

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Viagogo - Jelly roll tickets Oct 15th
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Viagogo - Jelly roll tickets Oct 15th - Image 3
Updated by user Oct 31, 2024

still have not heard anything from viagogo

Original review Oct 18, 2024
I bought tickets for the Jelly Roll concert to celebrate my birthday, which was on October 15. I arrived at the event center and ended up missing half of the concert because they could not scan my tickets.

They advised me to go to the customer service center on-site to see if they could print my tickets for me. However, they could not, or would not, print my tickets because my name was not on them. Their behavior almost suggested that they believed the tickets were fake. When they asked me where I had purchased them, I pulled up the receipt and the tickets that Viagogo had sent me and showed them.

They finally let me in. This all happened after the first two attempts to place an order didn't go through. I should have chosen another vendor.

This was definitely a lesson well-learned. I'm still angry that I missed half of my concert — the whole reason I went was because it was on my birthday.
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Pros:
  • Cheap tickets
  • Website was easy to use and navigate
Cons:
  • Delivery and use of tickets sketchy

Preferred solution: some of my money back

User's recommendation: DO NOT USE VIAGOGO

Anonymous

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Verified Buyer
| map-marker Hattiesburg, Mississippi

Did not receive tickets I purchased

I purchased 3 tickets on September 15. 2024.

They were duplicates.

They never showed in my ticketmaster account and was unable to claim them. I missed my event because of this.

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Daniel D Apx

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Verified Reviewer

I was SCAMMED !

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I bought the tickets about 2 months before the concert when more tickets were available, and I was willing to pay double through viagogo so I could be seated in a great location. A day before the concert ,while the concert is almost sold out I have finally received my E-tickes and the location were awful in the "cheap seats" where I could have easily bought for half the price .

After speaking to customer service and after they checked with the seller that he indeed doesn't have the "correct" tickets I paid for I was left with 2 options - one was to cancel the tickets and receive full refund , and then buy the worst seats possible in the arena cause that's all that is left a day before the show, or to stay with the wrong tickets and receive a voucher of 25% that is valid for a year . That is disgraceful! I should be able to keep to tickets and to be fully refunded. I was literally SCAMMED!

I paid double for good seats, got bad seats and as compensation I received a voucher worth nothing from a company I don't want anything to do with anymore , and even with the worth of the voucher taken out of considerable, I still paid about 50% more for cheap tickets .

Since i flew into france for the show i was left with no option but to accept the disgrace and keep the lousy tickets. So if you ask me VIAGOGO is completely a scam.

View full review
Loss:
$280
Cons:
  • Scam money out of your pocket promising good tickets for more than double the cost and give you cheap tickets you couldve bought yourself

Preferred solution: Full refund

User's recommendation: DO NOT BUY ANYTHING FROM VIAGOGO!

Anonymous
map-marker Ribeirão Preto, Sao Paulo

Tickets for Bruno Mars in São Paulo

Viagogo - Tickets for Bruno Mars in São Paulo
Viagogo - Tickets for Bruno Mars in São Paulo - Image 2
Viagogo - Tickets for Bruno Mars in São Paulo - Image 3
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Ive recently received my ticket for Bruno Mars Oct 9th, not 8th as I had ordered. After contacting viagogo, I returned the wrong ticket to the seller as your assistance asked me to do in order to receive another ticket with the right date (Oct 8th).

Tomorrow will be Oct 6th and I still havent received my ticket. I get no tickets at all. I have travelled from Europe to São Paulo only to get the concert and I dont want any refund or a ticket for another date. Please do the necessary quickly.

Im really disappointed and and afraid your site is not reliable. Best regards

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User's recommendation: Viagogo doesn’t reply quickly and I’m afraid I won’t get my ticket

About

Related Companies

Viagogo South Africa, Viagogo UK, Viagogo Germany, Viagogo Canada, Viagogo France

Summary

Viagogo is an online retailer of tickets. The store specializes in selling tickets to four main types of events: concerts, theatres, festivals and different sport events. The company operates in about 50 countries and sells tickets for all live events all over the world. Viagogo’s main office is located in United Kingdom and it has resident offices in many countries around the world. The company cooperates with many big organizations and sport teams such as Manchester City, Chievo, Fulham FC, Royal Ascot and others. Viagogo also offers a wide range of tickets to musical events such as Tomorrowland, V Festival, Sensation White etc.

Viagogo reviews and complaints

Viagogo is ranked 91 out of 290 in Tickets category

Official Company Name

viagogo Entertainment Inc

Owner

Eric Baker

Founded

2006

Type of Business

Online

Area Served

Worldwide, USA, UK, Europe, Australia, Other, Canada

Payment Methods

VISAMasterCardPayPalAmerican Express

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