Viagogo Reviews

I am writing this as a severe warning. Viagogo is utterly disorganized, their system policies are shady, and their customer service is practically nonexistent.
On August 31st, I purchased 2 tickets for 80 for the George Dalaras concert in Athens (Sept 24th).

Due to an accidental click by my child, the tickets were mistakenly listed for sale. I acted immediately, contacted support on Sept 6th, and followed their instructions to delete the listing. I received a written guarantee stating: "Your seatings ARE SECURED, do not worry."
During that exchange on Sept 6th, I noticed my tickets had no seat numbers, even though the official ticket provider (More.com) clearly showed the event had numbered seating. When I questioned Viagogo about this, their customer service explicitly lied to me in writing, claiming the event was on a "first-come, first-served basis" and told me to just arrive 45 minutes early.
On September 20thjust 4 days before the concertI was blindsided by an email stating my tickets had been reactivated and sold on September 19th for 50.
Viagogo explicitly admitted their system failure to me in writing:
"We confirmed that instructions to delete/deactivate the listing were provided on 6 September 2026 under LID 138********.

However, the listing remained inactive rather than being fully removed, and it was subsequently reactivated by the system on 19 September 2026, at which point it was sold."
Viagogo admits I did everything right. Yet, because of their technical glitch, their system unilaterally sold my tickets under value, left me with a 30 financial loss, and gave away my seats to a late buyer 5 days before the event without my consent.

Their only response to this disaster is a copy-pasted: "We appreciate your understanding."
They completely ruined a major event I planned a month in advance, provided misleading information about the seating structure, and stole my property. Avoid Viagogo at all costs and only buy from official, legitimate vendors like More.com.
Date of experience: September 20, 2026

My experience with Viagogo as a seller has been extremely frustrating and disappointing.

Sale / order number: 64302****.

I sold a ticket through Viagogo and did everything exactly as required. The ticket was purchased from the official distributor.

The QR code became available shortly before the event, according to the distributors rules, and I uploaded it to Viagogo as soon as it appeared before Viagogos deadline.

Viagogo confirmed by email that the ticket was received and accepted. After the event and the required waiting period, I received another confirmation saying that the sale was successful and that I should expect the payout.

At that point, I believed the transaction was completed properly.

But then the payout never came.

When I contacted support on 20 June about a payout/PayPal issue, I suddenly learned that there was some kind of investigation regarding the ticket. This was the first time I heard about it. Before that, I received no clear warning, no proper dispute notification, no explanation, and no opportunity to react in time.

Later, I checked the ticket with the official distributor.

The ticket had not been used. It was still shown as active, with no entry time recorded. I provided Viagogo with evidence: proof of purchase, screenshots, distributor information, upload confirmation, Viagogo emails, and proof that the ticket was not used.

I sent a detailed explanation with all supporting evidence on 1 July. Support confirmed that it was added to the case.

I was told that the investigation should be completed by 4 or 5 July. That deadline passed. I still received no final decision, no payout, and no clear explanation.

What makes this situation especially unacceptable is the complete lack of transparency. Every time I contact support, I receive the same generic answer: please wait.

No direct contact with the responsible department. No specific deadline. No real explanation. Just waiting, again and again.

I used Viagogo because I expected a trusted platform to protect the transaction.

Instead, I feel completely abandoned as a seller. I followed the rules, uploaded the ticket on time, received confirmations from Viagogo, provided evidence, and still my money is being held without a final decision.

This is not just poor support.

This is a broken process that leaves sellers powerless.

Based on my experience, I will never use Viagogo again and I cannot recommend it to anyone. A platform that confirms a sale, tells you to expect a payout, and then leaves you waiting for weeks without clear answers is not a platform I can trust.

I bought 2 tickets for the BTS concert in Munich, and I lost the concert because I couldn't find them! I talked with you (see photo), but still, I lost the concert!

My friend and I flew from Greece for this concert! Last year, you did it again with my Stray Kids concert in London! I flew there from Greece for nothing! I talked with people saying that you are scammers, but I don't want to believe it, because in 2024, I bought 2 tickets from you for the Metallica concert in Milan and 1 ticket for the Stray Kids concert, and I had no problem!

I don't know how you work, but this is unacceptable! We buy airplane tickets, we rent houses, we buy from you our concert tickets, and the result is awful!

Last year, only for the call I had from London to your office about the tickets, my phone company charged me 80 euros, and I lost the concert! I am sooooo pissed off right now with your company!

Dear Viagogo Customer Service,

I am extremely disappointed with the way my case has been handled.

Less than one hour after completing my ticket purchase, I realized that the order had been made by mistake. I immediately contacted your customer service team and requested that the transaction be cancelled. Despite acting promptly and contacting you almost immediately after the purchase, I was informed that the order could not be cancelled.

I find this policy completely unreasonable and unacceptable. It is very difficult to understand how a company can refuse to cancel an order that was reported as a mistake within such a short period of time, especially before the event has taken place and while there is still ample opportunity to resolve the issue.

As a customer, I acted in good faith and notified your company as soon as I became aware of the error. Instead of receiving assistance, I was met with a rigid refusal and a complete lack of consideration for a genuine customer mistake.

I respectfully request that you review my case again and provide a full cancellation and refund of my order. I believe this is a reasonable request considering the circumstances and the speed with which I contacted your support team.

Should my request continue to be denied, I will be forced to explore further options through my payment provider and the relevant consumer protection channels.

I look forward to your prompt response and a fair resolution of this matter.

Do not purchase tickets through Viagogo! It is a third-party ticket marketplace.

I have repeatedly requested a refund, including within 12 hours of purchase, but have been refused. Viagogo continues sending almost identical responses suggesting I resell the tickets, yet I never received the tickets in the first place. My bank is now investigating the transaction. I have also lodged a complaint with WA Consumer Protection and intend to raise the matter with the ACCC.

As I am travelling interstate, I cannot risk being unable to attend the event. Based on my experience, I would not recommend Viagogo.

Dear Viagogo staff,

I have sold 2 tickets for the weeknds concert for 29 th August and I still have not received the money.

On the one hand, it has been 10 business days since the event took place and has been 1 month since my tickets has sold.

On the other hand, I have added the payout method( IBAN) correctly so any issues regarding to the payout direction should not be a problem.

In addition, I transferred both tickets correctly and I even received a warning regarding for this which I ended up resolving it.

I am looking for a response as soon as possible and thank you for your support!

Best regards,

Lucas Lefter