Viagogo Reviews

My experience with Viagogo as a seller has been extremely frustrating and disappointing.

Sale / order number: 64302****.

I sold a ticket through Viagogo and did everything exactly as required. The ticket was purchased from the official distributor.

The QR code became available shortly before the event, according to the distributors rules, and I uploaded it to Viagogo as soon as it appeared before Viagogos deadline.

Viagogo confirmed by email that the ticket was received and accepted. After the event and the required waiting period, I received another confirmation saying that the sale was successful and that I should expect the payout.

At that point, I believed the transaction was completed properly.

But then the payout never came.

When I contacted support on 20 June about a payout/PayPal issue, I suddenly learned that there was some kind of investigation regarding the ticket. This was the first time I heard about it. Before that, I received no clear warning, no proper dispute notification, no explanation, and no opportunity to react in time.

Later, I checked the ticket with the official distributor.

The ticket had not been used. It was still shown as active, with no entry time recorded. I provided Viagogo with evidence: proof of purchase, screenshots, distributor information, upload confirmation, Viagogo emails, and proof that the ticket was not used.

I sent a detailed explanation with all supporting evidence on 1 July. Support confirmed that it was added to the case.

I was told that the investigation should be completed by 4 or 5 July. That deadline passed. I still received no final decision, no payout, and no clear explanation.

What makes this situation especially unacceptable is the complete lack of transparency. Every time I contact support, I receive the same generic answer: please wait.

No direct contact with the responsible department. No specific deadline. No real explanation. Just waiting, again and again.

I used Viagogo because I expected a trusted platform to protect the transaction.

Instead, I feel completely abandoned as a seller. I followed the rules, uploaded the ticket on time, received confirmations from Viagogo, provided evidence, and still my money is being held without a final decision.

This is not just poor support.

This is a broken process that leaves sellers powerless.

Based on my experience, I will never use Viagogo again and I cannot recommend it to anyone. A platform that confirms a sale, tells you to expect a payout, and then leaves you waiting for weeks without clear answers is not a platform I can trust.

I bought 2 tickets for the BTS concert in Munich, and I lost the concert because I couldn't find them! I talked with you (see photo), but still, I lost the concert!

My friend and I flew from Greece for this concert! Last year, you did it again with my Stray Kids concert in London! I flew there from Greece for nothing! I talked with people saying that you are scammers, but I don't want to believe it, because in 2024, I bought 2 tickets from you for the Metallica concert in Milan and 1 ticket for the Stray Kids concert, and I had no problem!

I don't know how you work, but this is unacceptable! We buy airplane tickets, we rent houses, we buy from you our concert tickets, and the result is awful!

Last year, only for the call I had from London to your office about the tickets, my phone company charged me 80 euros, and I lost the concert! I am sooooo pissed off right now with your company!

Hello,

As I mentioned in my previous email, during the three days leading up to the concert on July 1, I was in daily contact with your Virtual Assistant, who connected me with an agent each time.

I informed them that I had not received my ticket and that whenever I tried to claim it, I received the following message:

“This transfer has been cancelled by the sender and can no longer be accepted.”

For all three days, your assistants kept telling me that this happens frequently and that I should wait. They also told me that they had contacted the seller but had not yet received a response. I was repeatedly assured that I was protected by Viagogo’s guarantee and that I would either receive a replacement ticket or be issued a full refund.

Even three hours before the concert started, I was still being told to wait and to keep screenshots as proof that I had not received my ticket.

The problem is that I live in the Netherlands and had already paid for my train tickets and a non-refundable hotel reservation. The total cost of these travel expenses was approximately €140, which I also lost, in addition to the €540 I paid for the concert ticket.

Eventually, at 9:46 PM, after the concert had already been underway for 1 hour and 46 minutes, I received an email offering me an upgraded standing floor ticket. Unfortunately, by that point it was completely useless, as I had already missed most of the concert. Furthermore, if I had wanted a standing floor ticket, I would have purchased one from the beginning.

I have screenshots of all my conversations with your Virtual Assistant and agents, and I can provide them if needed.

Given these circumstances, I kindly request a full refund as soon as possible. I trusted the assurances provided by your support team, and because of that I was unable to make alternative arrangements before the concert.

I look forward to your prompt response.

Kind regards,

Eleni

Dear viagogo.com,

I am writing to you to both complain and request data you hold about me related to an issue about: ticket resales

The booking reference was: 64038****

The issue that I have experienced was: I went on the website to order 2 Yungblud tickets, where it automatically says 2 tickets, so I clicked on the 2 tickets and paid for the pair. Once the transaction went through it said only one, then I went on the site to see if I could get another one next to it as it's for my daughter; there was no other single one. I then contacted Viagogo for them to say they will be back in touch, which never happened. It was obviously a clear error on their site

The affect on me was: very stressed as it's taken phone calls and numerous messages to speak. I'm money down now for a ticket that won't be used

The problem occurred on: 2026-04-11

I would like you to: a full refund

I would also remind you that I would like you to provide me with data related to this issue including related communications and transactions between myself and your company.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Aiden Reid 64038****

28 Ellwood, Lundwood Barnsley 28 Ellwood, Lundwood S71 5JF

I purchased 8 tickets from [GEOGRAPHIC_DATA] and due to financial reasons had to have 6 relisted. The first 2 went through without a hitch and I received a thank you email from viagogo for doing so.

The next 2 were sold and I received an email from viagogo, which I still have asking me to email the tickets to the buyer, which i did. The following day I received another email from viagogo stating the buyer hadn't received the tickets and I had an hour to do so. So I sent them again double checking they had gone to the correct email address, which they had. Then I received another email from viagogo stating the sale had been cancelled and I would be fined.
The following day viagogo withdrew $60 from my account.

That night my Son and I went to the concert and we got into the venue, however our seats had been sold to other people and w3e had the security guards to check. I knew I had 2 tickets that didn't sell so I asked the [PERSON_NAME] where these seats were and she said it was a full house and there weren't any seats left. She stated I would have to take it up with the seller, which is viagogo.

I have attempted many times to make contact with viagogo via phone and email but have all been a waist of time. They email me when their asking for money, but the reply email comes back.