Viagogo

Dear viagogo.com,

I am writing to you to both complain and request data you hold about me related to an issue about: ticket resales

The booking reference was: 64038****

The issue that I have experienced was: I went on the website to order 2 Yungblud tickets, where it automatically says 2 tickets, so I clicked on the 2 tickets and paid for the pair. Once the transaction went through it said only one, then I went on the site to see if I could get another one next to it as it's for my daughter; there was no other single one. I then contacted Viagogo for them to say they will be back in touch, which never happened. It was obviously a clear error on their site

The affect on me was: very stressed as it's taken phone calls and numerous messages to speak. I'm money down now for a ticket that won't be used

The problem occurred on: 2026-04-11

I would like you to: a full refund

I would also remind you that I would like you to provide me with data related to this issue including related communications and transactions between myself and your company.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Aiden Reid 64038****

28 Ellwood, Lundwood Barnsley 28 Ellwood, Lundwood S71 5JF

I relisted tickets with Viagogo for the 7/05/2026, which I sold. Their policy is you relist the tickets, and they do the rest.

I received an email from them to email the buyer the tickets, which I did and have proof of. Then they sent me another email to say the buyer hadn't received them, so I sent them again suggesting he check his junk mail. I attempted to contact them by phone; however, they don't have a phone number. I attempted to email to get assistance, but the email did not receive emails.

The next email I received stated that the transaction had been cancelled and I would not be getting a refund and may even have to pay extra. This company cannot be trusted; I will only go through Ticketek in the future.

I had a terrible experience with viagogo and strongly warn others to avoid this platform.

I purchased tickets for Napoli vs Milan (Order 63860****), and the tickets I received were issued under a completely different name. viagogo themselves confirmed that the tickets could NOT be personalized again, which makes them unusable for entry in Italy where ID checks are required.

Despite this, viagogo refused to provide a solution before the event.

Instead, they insisted I wait until the event time to activate the guarantee, which is completely meaningless because by then the match has already started.

I spent over an hour on the phone with their support, where it was confirmed the tickets are invalid. I was then put on hold for more than 20 minutes to speak to a manager who never even joined the call.

Their customer service is extremely poor, inconsistent, and clearly designed to delay resolution.

They admitted the problem but refused to fix it in time.

This is NOT buyer protection. This is leaving customers without tickets and without a real solution.

I am now forced to proceed with a chargeback and escalate further.

Avoid viagogo if you value your money and want certainty when buying tickets.

I was unable to download the ticket and did not get a ticket for the show. I purchased a separate ticket at the venue and went to the seat that you had supposedly sold me, and there was someone in it with a valid ticket.

I spoke with the Ticketech representative at the venue and was informed that the ticket had been sold to someone else. You guarantee a refund if the ticket is not delivered. I keep being informed that it was accessible through a URL - it wasn't, as I tried several times while on the phone to your agent in the UK. I would like the refund that you guarantee.

I'm about to inform the ACCC and ScamWatch of my most disappointing dealings with you. I thought that I should inform you before I post details of my experience with your company on the Australian Defence Force Noticeboard (75,000 members) and the Returned Services League Public Noticeboard (100,000+ members) and give you the opportunity to match your guarantee.

At first, my English is not so good; excuse me. I have paid for 1 ticket for a concert of James Taylor on the 14th of July in Edinburgh, Scotland.

First problem: I can't find the order on my account of ViaGogo. Earlier, they said maybe you have paid as a guest, but I can't find out. Please help me. Second problem: I received an email from ViaGogo with the message: the bought ticket will be transferred to Ticketmaster Mobile.

Please help me how to do this in steps. I made a Dutch Ticketmaster account and an English Ticketmaster account.

Where can I find the order or ticket? Thank you in advance, Mirjam van der Wurff.