Trisha S Xqj

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Paid for tickets and never received them

Viagogo - Paid for tickets and never received them
Never received email confirmation or tickets missed our concert Hollywood bowl jazz festival. Third party ticket. Please let me know how you can assist me with my refund.
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Loss:
$200

Preferred solution: Full refund

Srivatsan K Eiu

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Wrong set of tickets

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Viagogo - Wrong set of tickets
Viagogo - Wrong set of tickets - Image 2
Ordered Eric Clapton tickets costing 140 each. Received tickets that are 70 each. Kindly help. Got no satisfactory response from Viagogo. Sold their tickets and got fresh ones at half the price!
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Loss:
$150
Pros:
  • Good when booking to be done
Cons:
  • Horrible when u need to convince them to accept their mistake

Preferred solution: Apology

User's recommendation: Tried convincing them for three full days . But they just refused to accept ! So I sold my tickets from viagogo at the venue itself and found cheaper tickets for the same concert there for the same set of stands . Enjoyed the show at half the price and same seating . Moral of the story : never again viagogo for sure

Autodiag O

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They sold me tickets to F1 for kids under 12 years old

Viagogo - They sold me tickets to F1 for kids under 12 years old
Viagogo - They sold me tickets to F1 for kids under 12 years old - Image 2
Viagogo - They sold me tickets to F1 for kids under 12 years old - Image 3
The tickets they sold me are for children under 12. They erased the info from the ticket, so we didn't know about that. As a result, we were denied access to the circuit, and we had to buy other tickets there. I wrote them an email, but nobody answers.
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Loss:
$241

Preferred solution: Full refund

User's recommendation: Never but from viagogo. Scammers

Maria-laura S

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231440****

Viagogo - 231440****
No pude entrar al evento y no te las entradas tampoco porque nunca me mandaron el mail para la confirmación sólo me descontaron el dinero
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Loss:
$4300
Pros:
  • Rapido
Cons:
  • En mi caso no me llegaron las entradas
Lilach G

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| map-marker Tel Aviv, Tel Aviv

Purchase cancellation request

Viagogo - Purchase cancellation request
camera Hello to you Today I purchased through your website 3 tickets for Shlomo Artzi's concert in Israel on 8/1. I did not notice that the quoted price is for a single ticket. I naively thought that the price was for 3 tickets. This is a very expensive price for me to pay. I would greatly appreciate it if you would cancel my purchase. Order number: 53508**** I would love to hear a positive answer from you. Best regards, Lilach gal tocker
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Maria-laura S

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Verified Reviewer
| map-marker Daireaux, Buenos Aires

231440****

Viagogo - 231440****
Compré entradas y no pude entrar al evento porque nunca me mandaron el código qr para poder entrar a ver
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Tomasz G Txc

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Verified Reviewer

Reklamacja platnosci za sprzedane bilety

Original review Jun 04, 2024

Dzobry dobry,

mimo dokonanych zmian na stronie viagogo, które sugerowal dostawca biletów za sprzedaż biletów nie otrzymałem. powiadomiłem o tym, że bilety zostały sprzedane i po kilku dniach otrzymałem informację, że płatność za sprzedane bilety nie mogą zrealizować ponieważ nie mam dokończoneego w ustawieniachh sposób płatności.

Po pierwsze: nie rozumiem tego, można otrzymać płatność za sprzedaz za te bilety tą samą drogą co zakup biletów.

Wszystkie dane viagogo otrzymał ode mnie. Brak woli albo oszustwo?

Po drugie: zmieniłem na stronie viagogo w ustawieniach tak jak sugerowano i do tej pory nie otrzymałem pieniędzy i informacji w tej sprawie.

Przykro mi o tym, pisać jak do tej chwili czuję się oszukany.

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Loss:
$51

Preferred solution: Full refund

1 comment
Clydene Hgv

What the luck

Saad A Qth

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My tickets did not arrive in the mail!!

Viagogo - My tickets did not arrive in the mail!!
Viagogo - My tickets did not arrive in the mail!! - Image 2
My tickets did not arrive in the mail , and the website error, I thought my wife wrote email incorrectly This is order number : 52863****
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Preferred solution: Deliver product or service ordered

Tomasz G Txc

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Verified Reviewer
| map-marker Norderstedt, Schleswig-Holstein

Zwrot pieniedzy za sprzedaz biletow.

Dzien dobry, Otrzymalem od Panstwa taką informację Cześć Filip, Próbowaliśmy dokonać płatności przez IBAN (Envoy - Euro): *****74. Niestety płatność o identyfikatorze 5746**** nie powiodła się, ponieważ otrzymaliśmy nieprawidłowe lub niekompletne dane lub została ona zwrócona przez bank. ID płatności:5746**** płatność:51,00 Nie rozumiem w czym jest problem. Prosze dokonac zwrotu w taki sam sposob i na takie konto z ktorego oplacilem bilety. To jest bardzo niepowazne podejscie do Klienta. Prosze o informacje w tej sprawie tomasz.golebiewski64@***.com
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Calin M Ilo

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Verified Reviewer

I didnt received the tikets.

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Nu am primit biletele. Trebuia sa am card fan Napoli, și sa le primesc acolo. Nu aveam, deci nu am putut sa primesc biletele, dar nuci măcar nu am fost anunțat ca nu le pot primi. Acum încerc sa mi recuperez banii. Foarte netransparenta toată povestea. Vor doar sa ți ia banii. Nu recomand.
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Loss:
$100
Cons:
  • Netransparenta

Preferred solution: Full refund

User's recommendation: De evitat!

Mihaela R Bdf

Tickets

Seit 29 Minuten ist meine geschätzte Wartezeit 126 Minuten, obwohl nur 2 Leute vor mir sind. Das ist peinlich.
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Loss:
$250

Preferred solution: Deliver product or service ordered

Matthew M Atu

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Verified Reviewer

Seriously pissed off

I purchased 2 tickets on the 20th November 2023 for the John Mayer show, 21st March 2024 at the Ziggo Dome in Amsterdam and the cost for these was 730.08, (Order ID: 52601****). The reason they were quite pricey is because I specifically selected the front middle section (B) as indicated on the seating map.

Bear in mind I booked flights and accommodation specifically for the concert.

I was informed that the tickets would not be released until 24 hrs before the event. Despite several assurances from customer service on live chat with phrases such as 'dont worry' and 'w'eve got your back' I still had no tickets as promised. On the 20th March at 15:41 I received an email stating that the tickets were paper tickets and will be sent via UPS express service to Malta. I then changed the delivery address so that the tickets will be delivered to the hotel in Amsterdam rather than having to fly them over to Malta.

Then I received an email on the 21st March at 06:17 that the seller was unable to provide the original tickets and I had to choose from a list of alternatives and, as compensation, a voucher of 12 flippin Euros!!! I had no choice but to go for this alternative since by then I was already at the airport boarding the flight. The alternative tickets that were provided were nowhere near what I paid for! Had I chosen these tickets originally I would have paid half the price I paid originally.

The tickets provided were in section A seats 4 and 5 right at the edge of the stage and I paid 730 euros!!! I am seriously disappointed and feel I have been scammed to get all this information at the last minute! And to add insult to injury I get a 12 euro voucher! unbelievable.

I am disgusted at the way this was handled and I demand a refund of half the money I paid to you. The money went to your account, I don't really care who the seller is! I will pursue this to no end till I get my money.

I wish I read the reviews before I bought them. Absolute amateurs!

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Loss:
$350

Preferred solution: Price reduction

User's recommendation: Stay Away!

Santiago M Vyv

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Verified Reviewer

Scam ( I bought a ticket for a concert )

Hi, it's Santiago. I'm in Melbourne and this past Wednesday was the Macklemore concert. I bought my ticket, but when I went to the concert, I could not get in. They told me that the ticket I had was not valid.
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Loss:
$260

Preferred solution: Full refund

Corean Bjc
map-marker Rome, Rome

Tickets not received !!!!!!

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We are waiting for our ( expensive) ticket s for Rome Tennis on Thursday The day after tomorrow is our match an dwe have still not got the tickets What a disaster
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User's recommendation: Check your emails and contact the organisation early

Zane Axr

This is so sad. I bought a ticket from them and...

This is so sad. I bought a ticket from them and when I got to the event the ticket didn't belong to me, this was after I confirmed via a call, and now the number does not exist.
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Anonymous
map-marker Hong Kong, Hong Kong

Ticket issue

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I didnt get e ticket The match will be played in spain, But the seller says ticket will be delivered in korea
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