Viagogo
Viagogo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viagogo has 1.4 star rating based on 824 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Viagogo to a friend or colleague.
- Rating Distribution
Pros: Looked like respectable site, There are no pros, Unreliable.
Cons: Customer service, No customer service, I have fallen into a scam.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viagogo has 1.4 star rating based on 824 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Viagogo to a friend or colleague.
- Rating Distribution
Pros: Looked like respectable site, There are no pros, Unreliable.
Cons: Customer service, No customer service, I have fallen into a scam.Recent recommendations regarding this business are as follows: "Viagogo doesn’t reply quickly and I’m afraid I won’t get my ticket", "God would punish me if i do that", "Never use Viagogo.", "No, I wouldn’t recommend future customers", "The representative was very helpful.but I'm still out 475 dollars AND NO TICKETS TO MY FAVORITE CONCERT.".
Most users ask Viagogo for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Merida, YucatanI received a fedex package, it was empty… my order is delivered and i dont hace the tickets
I received a fedex package today, the box is empty. My order in my account says DELIVERED and i dont have the tickets
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund Money from Scam Ticket
For a long time, you have caused me psychological, financial, and emotional harm. On August 5, 2024, I ordered a ticket from you.
Not only did I not receive my ticket, but I was also subjected to behaviors that shook my trust as a customer, violated regulations, completely disregarded your customers, and created a potential for fraud. Subsequently, I spoke with your customer representatives in writing and verbally, where we discussed that my refund request had been initiated. While waiting for my refund, I found out that I had been deceived once again as a customer and that you had failed to keep your promise, as no such process had actually been initiated. This caused me further damage.
Additionally, due to the cancellation process that Viagogo claimed to have initiated, I suffered financial and emotional damage from missing my flight that day and having to change my leave date, resulting in further loss from my job due to your actions. I want to refund my money!
- Cheap customer service
- Fake tickets
- Fraud
Preferred solution: Full refund
User's recommendation: Never buy anything from them Fraud Viagogo
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUrgent Request for Early Ticket Delivery
Dear Viagogo Customer Support,
I am writing to express my concern regarding the delivery of my Iron Maiden concert tickets, which I purchased for the event scheduled on September 16, 2024. The Viagogo app indicates that tickets will only be available for download on the day of the concert, September 16, 2024.
Given that I have made extensive travel arrangements, including booking flights to Auckland and reserving accommodation, receiving the tickets only on the day of the event is highly inconvenient.
I kindly request that you provide the tickets at your earliest convenience, or inform me of any available options for an earlier delivery.
Thank you for your prompt attention to this matter. I look forward to your response.
Sincerely,
Marcos Castillo Fuenzalida
marcoscfuenza@***.com
Order Number 52458****
- No pros
- No delivery ticket
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy tickets in Viagogo delivery tickets same day of concert
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Sofia, Sofia-CapitalTickets Order - 53558****
Dear,
We have recently experienced the biggest disappointment possible.
In May, I bought 3 tickets for Adele's concert in Munich. The tickets were an anniversary present for my best friend. Unfortunately, we were not allowed into the event with those tickets.
This was due to a series of unfortunate events that left a huge disappointment, we literally went through the most hysterical experience possible.
On 7.08 we received an email to claim the tickets (The purchase was made in May, the bank transaction confirms that the money was withdrawn from my bank account for your benefit). It turned out that in our territory your app was not available, and the website kept giving an error when we tried to download them. We were advised by your representative to try downloading the app once we arrive in Munich. This also proved impossible. Plus, the system did not allow us to try through the website either, as according to your rules tickets are picked up 24 hours before the event. Then all *** broke loose. Completely devastated by the situation we started a series of phone calls and desperate emails to both you and Ticketmaster. Emails were sent to us without our tickets, wishing we enjoy the event. A more cynical attitude I cannot imagine. Finally, with great effort on our behalf, crossing the entire city we went in total despair to the event, where we hoped someone could help us. An hour before start, your employee sent the QR codes. However, they were not acknowledged by the stewards at the event because according to them, they were not authentic tickets and did not look like such. We explained that they were sent by the service provider, but this was not taken into consideration.
We were issued with a document at the Ticketmaster desk confirming that we would not be admitted and the reasons why.
In the end, we stayed out even though we had flown thousands of miles for this event. Our expenses totaled thousands of dollars, including airfare, hotels, and food.
Please let us know what compensation we are entitled to. Also, please contact us with your management about making a legal claim for economic and non-economic damages suffered from the communication with you.
With great disappointment!
User's recommendation: Don’t know what to say
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Verified Buyer | Miami, FloridaRefund
REO Speedwagon concert canceled Sept 10th in Chula Vista CA due to illness in band I want my concert ticket and cop parking pass Refunded they keep telling me that they havent been informed of the cancellation so they cant do anything until they get informed of the cancellation. Its a stall tactic and its very unprofessional.
User's recommendation: Zero 0 this company is very unprofessional. They don’t honor their refund policy of 120%.
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Verified Buyer | Hattiesburg, MississippiDid not receive tickets I purchased
I purchased 3 tickets on September 15. 2024.
They were duplicates.
They never showed in my ticketmaster account and was unable to claim them. I missed my event because of this.
Tickets for Bruno Mars in São Paulo
Ive recently received my ticket for Bruno Mars Oct 9th, not 8th as I had ordered. After contacting viagogo, I returned the wrong ticket to the seller as your assistance asked me to do in order to receive another ticket with the right date (Oct 8th).
Tomorrow will be Oct 6th and I still havent received my ticket. I get no tickets at all. I have travelled from Europe to São Paulo only to get the concert and I dont want any refund or a ticket for another date. Please do the necessary quickly.
Im really disappointed and and afraid your site is not reliable. Best regards
User's recommendation: Viagogo doesn’t reply quickly and I’m afraid I won’t get my ticket
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong set of tickets
Ordered Eric Clapton tickets costing 140 each. Received tickets that are 70 each.
Kindly help.
Got no satisfactory response from Viagogo. Sold their tickets and got fresh ones at half the price!
- Good when booking to be done
- Horrible when u need to convince them to accept their mistake
Preferred solution: Apology
User's recommendation: Tried convincing them for three full days . But they just refused to accept ! So I sold my tickets from viagogo at the venue itself and found cheaper tickets for the same concert there for the same set of stands . Enjoyed the show at half the price and same seating . Moral of the story : never again viagogo for sure
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey sold me tickets to F1 for kids under 12 years old
The tickets they sold me are for children under 12. They erased the info from the ticket, so we didn't know about that.
As a result, we were denied access to the circuit, and we had to buy other tickets there.
I wrote them an email, but nobody answers.
Preferred solution: Full refund
User's recommendation: Never but from viagogo. Scammers
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Verified Buyer | Pretoria, GautengI want a refund
No customer has ever received ticket from this fake company. I want a refund immediately, when i called they lie and say i will receive my ticket on the day of the event which is December 14 .
Are they still giving birth to the ticket or they are waiting for the day of the event to expire and give lame excuses. I rate it zero and want my R3500, so i buy from companies that give good quality services
User's recommendation: God would punish me if i do that
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo tickets
It's a day of concerts and my tickets are not there. I downloaded everything and nothing. Don't buy from them.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat Customer Service
I was unable to get in to the concert I had purchased tickets for and the team at Viagogo were great and refunded the money I had paid for my tickets. Thankfully
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive my refund
Order 975432
Hello,
I made the first complaint regarding the fact that Viagogo didn't refund me the money starting from August 28. Despite sending many emails and emphasizing this situation many times on Viagogo CHAT, I have yet to receive an email from Viagogo in which I should be informed why I haven't received the refund until now and when Viagogo will make the bank transfer.
On Chat, all the representatives of Viagogo told me that I will be informed through email in 3-5 days.
However, 3-5 days have already passed since August 28. Last time, on September 10, Kimberly, the person I spoke with on chat, told me to wait 5 days, which have already passed.
I want to know when Viagogo will make the refund.
- Very bad communication and lack of respect
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Panama City, Provincia De PanamaIt was difficult to understand the help desk attendant.
My concert was canceled, and I requested a refund and it has been over two months of waiting for my refund.
The concert was postponed and eventually canceled. The initial attempt to refund went to my original card witch has since expired.
I corrected the issue but refund is still very delayed. Hopefully waiting for a quick turnaround now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived the wrong tickets
On 27 May this year, I booked tickets for the show, Miss Saigon, in Singapore for 4 September. I booked two tickets at the highest category (Stalls Front @ $225).
When I went to download the tickets, I received someone else's tickets in the cheapest category (Stalls Right, last row at $100). It was very hard to contact the company.
The venue could not help as I did not have the venue's order number. Buy directly.
Preferred solution: Deliver product or service ordered
User's recommendation: Buy tickets directly from the venue
Information requested from ticket seller
I received an email requesting information from the attendees, but the link for the intake wasnt working. I called viagogo and sent an email with the information which was sent to the seller in order to personalize the tickets. The agent in the phone said that I should wait for the email with the tickets.
User's recommendation: Purchase the tickets and expect the confirmation.
About
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Viagogo is an online retailer of tickets. The store specializes in selling tickets to four main types of events: concerts, theatres, festivals and different sport events. The company operates in about 50 countries and sells tickets for all live events all over the world. Viagogo’s main office is located in United Kingdom and it has resident offices in many countries around the world. The company cooperates with many big organizations and sport teams such as Manchester City, Chievo, Fulham FC, Royal Ascot and others. Viagogo also offers a wide range of tickets to musical events such as Tomorrowland, V Festival, Sensation White etc.
Viagogo is ranked 89 out of 312 in Tickets category
viagogo Entertainment Inc
Eric Baker
2006
Online
Worldwide, USA, UK, Europe, Australia, Other, Canada
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