Viagogo Reviews

Dear Customer Services Escalation, 2407**** I am writing to complain about an issue with Ticket Resales. I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem. Here is what happened: Hello, I request that youll cancel my ticket and refund me on the whole amount. I was very disappointed to see that the ticket I got from you are cheaper than the one I ordered and paid for. I ordered and paid 3,476.58 for 4 ticket I chose the section ticket for and paid for more expensive ticket The ticket you gave me are cheaper 504il for a ticket for 4 ticket it is 2016.00il so I paid 1460.58 more I dont want those cheaper ticket that is not what I purchased so please cancel them and credit my Visa card for the amount of 3,476.58 I ordered and paid 3,476.58 The ticket are cheaper 504il not on my name and has Ticketmaster I want a refund on the amount of 3,476.58 with order ID 2407**** Thanks, Ester +972547****08 Your order with order ID 2407**** Buying My Purchases Selling My Listings My Sales Payments Settings Account Settings Addresses Payment Methods Help Customer Support My Messages View FAQs My PurchasesOrder ID: 2407**** Order ID: 2407**** Order Placed: 02/02/2020 Sergei Polunin 4 TICKETS Thursday, 07 May 2020 21:00 Caesarea Amphitheater, Caesarea, Israel Section: Caesarea Amphitheater - Lower Block 4 Row: Print TOTAL PRICE 3,476.58 Tickets ready for download Order Confirmed - 02 February 2020 From: estercohen12-gmail Sent: 13 February, 2020 7:54 AM To: 'viagogo' Subject: RE: viagogo customer support update Order - 2407**** Importance: High But the ticket I bought are not the ticket I paid for Please refund me you can not cherge for one ticket and give a cheaper one/ All the internet is full of complains about you Olease transfer my request to you managers. From: viagogo Sent: 13 February, 2020 7:36 AM To: estercohen12@***.com Subject: viagogo customer support update Order - 2407**** Dear Ester, Thank you for contacting us regarding your order 2407**** for Sergei Polunin on 7 May 2020. viagogo is a platform that connects people who want to buy and sell tickets for live events. Prices are set by sellers, and may be below or above face value, which is the amount the event organisers print on the ticket you receive. This is clearly mentioned on our homepage, as well as other key pages on the website. The final price, including any additional fees, is always clearly stipulated prior to you completing the purchase, so you can make an informed decision as to whether you wish to proceed or not. Unfortunately, we are unable to offer you a refund or exchange for your tickets. viagogo is a secondary marketplace which allows customers to buy and sell tickets. At the time you purchased your tickets, as well as guaranteeing your purchase, we also guaranteed the seller that they will be paid for their sale. Therefore, the best and only option is to re-list them for sale. If you relist your tickets for sale, we will not charge you any seller fees, we will pay you as soon as the tickets sell, and we will redirect the tickets from the original ticket seller to your new buyer, saving you the trouble of receiving the tickets and sending them on to the new buyer. Reselling is easy. Here's how it works. 1 - Click here http://www.viagogo.com/il/secure/myaccount/purchases/relisttickets/2407**** to set the price you want to get for these tickets. 2 - Click on List Tickets and we'll market your tickets on our platform to find a new buyer. 3 - Set up a preferred Getting Paid method and get paid directly after your tickets sell. Occasionally there may be reasons why the tickets cannot be re-listed, this is usually because the event date is too near to allow secure delivery or upload to the buyer. Once again, I'm sorry it's not possible to cancel your purchase. Kind regards, Jack Need to contact us again about this query? Click Here Please don't reply directly to this message as this email address does not accept incoming mail. Tell us how we did! Regardless of the outcome of your request, how satisfied were you with the quality of the reply from the customer support advisor? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Your opinion matters a lot to us and we strive to provide the best support possible. Thank you for using viagogo! Copyright 2020 viagogo. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. If you are not the intended recipient, please delete the message, attachments, and notify the sender. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. Address: viagogo AG, Rue du Commerce 4, 1204, Genève, Switzerland. Note: this address is not the Customer Service address. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. For Customer Service enquiries, please visit our help centre. . This happened on February 2nd, 2020 I request that youll cancel my ticket and refund me on the whole amount Please reply back via this email address, as I would like to keep all my communications in one place. Yours sincerely, Ester Cohen 2407**** Wingate 8B Herzelya 467**** RES854**** -------------------------------- Here is the whole case history: ## 1. Email from me to company. From: ester.cohen533lo@***.resolver.co.uk To: customerserviceuk@***.com Subject: Responding to your communication Date: 17th February 2020 at 18:05 > Dear Customer Relations, > > Please transfer my information and refund request to an executive > > Regards, >; > Ester Cohen > > : 2407**** &;gt; 2407**** > >; Wingate 8B > > Herzelya > > 467**** > > RES854**** > Original complaint date: 13/02/2020 >; > Resolver Case Reference: RES854**** > > > This users email address estercohen12@***.com has been authenticated by Resolver. ## 2. Email from me to company. From: ester.cohen533lo@***.resolver.co.uk To: customerserviceuk@***.com Subject: Ticket Refuned Date: 13th February 2020 at 16:14 > Dear Sir / Madam, > > I am writing to you to both complain and request data you hold about me related to an issue about: Ticket Resales > > The booking reference was: 2407**** > > The issue that I have experienced was: Hello, > >; I request that youll cancel my ticket and refund me on the whole amount. > I was very disappointed to see that the ticket I got from you are cheaper than the one I ordered and paid for. >; >; I ordered and paid 3,476.58 for 4 ticket I chose the section ticket for and paid for more expensive ticket > The ticket you gave me are cheaper 504il for a ticket for 4 ticket it is 2016.00il so I paid 1460.58 more > I dont want those cheaper ticket that is not what I purchased so please cancel them and credit my Visa card for the amount of 3,476.58 > > Thanks, Ester +972547****08 > >; >; >; &;gt; Your order with order ID 2407**** > >;; > > Buying > My Purchases > Selling > My Listings > My Sales > Payments > Settings > Account Settings > Addresses > Payment Methods > Help > Customer Support > My Messages > View FAQs >; My PurchasesOrder ID: 2407**** > Order ID: 2407**** > Order Placed: 02/02/2020 &;gt; Sergei Polunin > 4 TICKETS > Thursday, 07 May 2020 21:00 >; Caesarea Amphitheater, Caesarea, Israel > Section: Caesarea Amphitheater - Lower Block 4 Row: > Print > TOTAL PRICE 3,476.58 > Tickets ready for download > Order Confirmed - 02 February 2020 > > > > > > From: estercohen12-gmail > Sent: 13 February, 2020 7:54 AM >; To: 'viagogo' > Subject: RE: viagogo customer support update Order - 2407**** > Importance: High > > But the ticket I bought are not the ticket I paid for > > Please refund me you can not cherge for one ticket and give a cheaper one/ > > All the internet is full of complains about you > > Olease transfer my request to you managers. > > From: viagogo > Sent: 13 February, 2020 7:36 AM >;; To: estercohen12@***.com > Subject: viagogo customer support update Order - 2407**** > > > > > >; Dear Ester, > Thank you for contacting us regarding your order 2407**** for Sergei Polunin on 7 May 2020. > viagogo is a platform that connects people who want to buy and sell tickets for live events. Prices are set by sellers, and may be below or above face value, which is the amount the event organisers print on the ticket you receive. This is clearly mentioned on our homepage, as well as other key pages on the website. > > The final price, including any additional fees, is always clearly stipulated prior to you completing the purchase, so you can make an informed decision as to whether you wish to proceed or not. > Unfortunately, we are unable to offer you a refund or exchange for your tickets. viagogo is a secondary marketplace which allows customers to buy and sell tickets. At the time you purchased your tickets, as well as guaranteeing your purchase, we also guaranteed the seller that they will be paid for their sale. Therefore, the best and only option is to re-list them for sale. > > If you relist your tickets for sale, we will not charge you any seller fees, we will pay you as soon as the tickets sell, and we will redirect the tickets from the original ticket seller to your new buyer, saving you the trouble of receiving the tickets and sending them on to the new buyer. > > Reselling is easy. Here's how it works. > > 1 - Click here http://www.viagogo.com/il/secure/myaccount/purchases/relisttickets/2407**** to set the price you want to get for these tickets. > 2 - Click on List Tickets and we'll market your tickets on our platform to find a new buyer. > 3 - Set up a preferred Getting Paid method and get paid directly after your tickets sell. > > Occasionally there may be reasons why the tickets cannot be re-listed, this is usually because the event date is too near to allow secure delivery or upload to the buyer. > > Once again, I'm sorry it's not possible to cancel your purchase. > > Kind regards, > Jack > > Need to contact us again about this query? Click Here > Please don't reply directly to this message as this email address does not accept incoming mail. > > Tell us how we did! > Regardless of the outcome of your request, how satisfied were you with the quality of the reply from the customer support advisor? > Very Satisfied >; Satisfied > Neutral > Dissatisfied > Very Dissatisfied &;gt; Your opinion matters a lot to us and we strive to provide the best support possible. > > Thank you for using viagogo! > > > > Copyright 2020 viagogo. All rights reserved > Privacy Policy | My Account > > > This email was sent by viagogo AG and may contain confidential or privileged information. If you are not the intended recipient, please delete the message, attachments, and notify the sender. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. Address: viagogo AG, Rue du Commerce 4, 1204, Genève, Switzerland. Note: this address is not the Customer Service address. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. For Customer Service enquiries, please visit our help centre. > > > > > > The affect on me was: I paid for better places and more expensive ticket than I received > I ordered and paid 3,476.58 for 4 ticket I chose the section ticket for and paid for more expensive ticket > The ticket you gave me are cheaper 504il for a ticket for 4 ticket it is 2016.00il so I paid 1460.58 more &;gt; >; The problem occurred on: 02/02/2020 > > I would like you to: I request that youll cancel my ticket and refund me on the whole amount > > I would also remind you that I would like you to provide me with data related to this issue including related communications and transactions between myself and your company. > > I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply to this email address. > > Yours faithfully, > > > > > > Wingate 8B Herzelya 467**** > > Resolver Case Reference: RES854**** > > > This users email address estercohen12@***.com has been authenticatuy from Viagogoed by Resolver. Original complaint date: 13/02/2020 Resolver Case Referencagoe: RES854**** This users email address estercohen12@***.com has been authenticated by Resolver.not to buy from Viag

User's recommendation: Not to buy from Viagogo.