Viagogo
Viagogo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viagogo has 1.4 star rating based on 721 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Viagogo to a friend or colleague.
- Rating Distribution
Pros: Looked like respectable site, There are no pros, Unreliable.
Cons: No phone support, Customer service, I have fallen into a scam.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viagogo has 1.4 star rating based on 721 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Viagogo to a friend or colleague.
- Rating Distribution
Pros: Looked like respectable site, There are no pros, Unreliable.
Cons: No phone support, Customer service, I have fallen into a scam.36% of users think that Viagogo should improve its Customer Service.
79% of users say that they won't use Viagogo in the future for similar services or products.Recent recommendations regarding this business are as follows: "DO NOT BUY FROM VIAGOGO!", "Stay away from this company", "Do not buy any tickets from Viagogo as they only disclose they are not the ticket event holders after you pay for you ticket.", "Never recommend this Via go go to any of my friends and relative.", "Provide you customer care services in india. That will help a lot of your customer. Solving their problems.".
Most users ask Viagogo for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Viagogo Reviews
"Is my tickets getting cancelled?"
So cancelled right after approval and the first time I called was horrible I was on the phone for 30mins plus trying to figure out what happened it was just a...
"Fraudulent company"
We bought tickets to Metallica Sydney and we were completely frauded of $2100. No compensation and no refund the tickets were fake and not valid
Brisbane, Queensland
Fraudulent company
We bought tickets to Metallica Sydney and we were completely frauded of $2100. No compensation and no refund the tickets were fake and not valid
Preferred solution: Full refund
Adelaide, South Australia
I need a compaion card ticket for my sons support worker in adelaide
I need a companion card ticket for Kesha as my 15-year-old son purchased a ticket online with your company. He has disabilities and needs a support worker to help him at this concert.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible
this company has a fine print to their "Guarantee" and don't even honor it
Hello Sara,
We have identified your account as fraudulently claiming that you were denied entry to your event. Your account is on hold while we investigate.
We take the fraudulent claims seriously and will be pursuing all legal remedies (criminal and civil) to the fullest extent of the law in any cases where we identify illegal activity, including: permanently deactivating your account, billing your credit card for any fraudulent claims, applying penalties, and/or referring the case to local law enforcement as per Section 19 of the User Agreement that you assented to when you joined and/or utilized the platform.
Any disputes or chargebacks will be refuted with evidence of fraudulent behavior and sent to your bank as well as the authorities.
- Pros they were the cheapest
- Suck at customer service
Preferred solution: Full refund
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnlawful charge
Review:
I feel completely cheated by Viagogo. On September 7, 2025, they deducted $600 USD from my account for a Burning Man listing (#62143****) that I never sold.
Here are the facts:
I created this listing, but it disappeared from my active listings.
I thought it was a technical error and made a new one (#62133****).
Later, Viagogo's system suddenly moved this listing into the Sale section.
I never confirmed this sale, never accepted a buyer, and never even received the buyer's email or delivery details. Without this, it was impossible to transfer the ticket.
For my other listings, I made everything followed all rules: confirmed transfers, clicked Confirm transfer, and uploaded official screenshots from Burning Man's site. This proves I did my job as a seller.
This $600 charge is completely unfair and based on Viagogo's system error, not on my actions.
I have already contacted their support, but they keep saying I failed my responsibilities as a seller, which is absolutely not true.
My demands:
1. Refund of the $600 unlawfully deducted.
2.
Clear confirmation that my account has no penalties for this mistaken listing.
If this is not resolved, I will escalate to the European Consumer Centre, UK Competition and Markets Authority, and the U.S. FTC, and I will continue to warn other people not to trust Viagogo.
Please be careful: this company takes money even when you don't confirm or complete a sale.
- Unfair charge
Preferred solution: Full refund
User's recommendation: Review: I feel completely cheated by Viagogo. On September 7, 2025, they deducted $600 USD from my account for a Burning Man listing (#62143****) that I never sold. Here are the facts: I created this listing, but it disappeared from my active listings. I thought it was a technical error and made a new one (#62133****). Later, Viagogo's system suddenly moved the old listing into the Sale section. I never confirmed this sale, never accepted a buyer, and never received the buyer's email or delivery details. Without this, it was impossible to transfer the ticket. For my other listings, I always followed all rules: confirmed transfers, clicked Confirm transfer, and uploaded official screenshots from Burning Man's site. This proves I did my job as a seller. This $600 charge is completely unfair and based on Viagogo's system error, not on my actions. I have already contacted their support, but they keep saying I failed my responsibilities as a seller, which is absolutely not true. My demands: 1. Refund of the $600 unlawfully deducted. 2. Clear confirmation that my account has no penalties for this mistaken listing. If this is not resolved, I will escalate to the European Consumer Centre, UK Competition and Markets Authority, and the U.S. FTC, and I will continue to warn other people not to trust Viagogo. Please be careful; this company takes money even when you don't confirm or complete a sale.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Azcapotzalco, Mexico
Dishonest company -- non-existent customer service
Don't sell your tickets on Viagogo:1. The technology is terrible.
The site wouldn't let me upload my perfectly valid tickets in PDF with no explanation.2. There is no customer service. No phone number to call or even chat box is evident from within the site.3. They force you as a seller to leave a credit card number so that they can issue you a fine if anything goes wrong.
They thus have no incentive to help you overcome the numerous technical glitches on their site, since once you list a ticket, they know that they can either charge you, or the buyer, or maybe even both.4. In my case, I uploaded the sales voucher for the tickets, which the site did accept. So Viagogo and the supposed buyer knew that I had the tickets. No one ever contacted me to let me know how to deliver the tickets to the buyer.5.
In desperation, I finally managed to email the tickets to Viagogo the day before the event, but they couldn't be bothered to deliver them to the buyer. And why bother, when they knew that they could make money by issuing me a fine.6.
In sum, do not ever sell a ticket on this site. Their technology is pathetic, their customer service is non-existent, and the minute that you give them your credit card number, you're setting yourself up to be scammed.
When someone supposedly bought the tickets, they fined me for selling something I didn't have. I responded by emailing the tickets to Viagogo the day before the event, but there was no response from Viagogo.
So I ended up losing money by dealing with these people. Either they are outright dishonest and charged the buyer and me, or they are just incredibly incompetent.
- Bad technology and terrible customer service
Preferred solution: Full refund
User's recommendation: Stay away from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompanion ticket inquiring
Have someone pick up the phone. I want to know how to get a companion ticket for the Metallica Brisbane concert.
Preferred solution: Companion ticket
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBogus company voided tickets no guarantee as advertised
I would like to let you know what happened with my tickets yesterday 05/29/25 for Hamilton that disappeared on my phone that I purchased from your website. I have sent this letter on to the Smith Center and would like compensation for all the aggravation that I had to go through.
I ordered through your company and while nobody seemed to be able to find where these tickets went, the fact that they disappeared off of your website and you told me that there's nothing you can do and I didn't have fan protection because I accepted them. Yes, I did accept them and they appeared for five minutes and then they disappeared off my phone, nothing that I did myself. So you would’ve stuck me losing $400 if I hadn't gone down there and argued with the Smith Center to let me in. They told me that you're a fraudulent company and they don't work with you and that's why they voided the tickets.
It was the most aggravating experience between you, the Smith Center, and StubHub that nobody wanted to take the blame or help me with the situation that was not my fault. I'm enclosing the letter I sent to them so you can understand it better.
I would like an explanation of why the Smith Center thinks you're a bogus company. Sincerely, Pam Parker 407-709-****
- Smith center said they are bogus company
Preferred solution: Apology
User's recommendation: Do not use !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIs my tickets getting cancelled?
So cancelled right after approval and the first time I called was horrible I was on the phone for 30mins plus trying to figure out what happened it was just a mismatch of information because I put it in my sons name instead of my name on the credit card. And it the second agent was very nice and understanding and helped out much better than the first one
- Slight change in detail is a hassle to deal with
Preferred solution: Why did a cancellation happen
User's recommendation: My advice apply everything in your name or the name on the credit card if not your going to get hit with horrible customer service or great depends
Adelaide, South Australia
Scammed tickets
Do it as soon as you realise something is wrong
Bought tickets. They were not recognized at the event!
Didn't receive an email to download tickets. Arrived at the event only to be told our tickets were a scam.
Tickets cost $843.90 AUD and spoiled the night as we had to pay another $700 AUD to see the concert in Scotland after traveling from Australia. Pissed us off big time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerViagogo unfairly charged me $600 for a ticket I never sold
Review:
I feel completely cheated by Viagogo. On September 7, 2025, they deducted $600 USD from my account for a Burning Man listing (#62143****) that I never sold.
Here are the facts:
I created this listing, but it disappeared from my active listings. I thought it was a technical error and made a new one (#62133****).
Later, Viagogo's system suddenly moved the old listing into the Sale section.
I never confirmed this sale, never accepted a buyer, and never received the buyer's email or delivery details. Without this, it was impossible to transfer the ticket.
For my other listings, I always followed all rules: confirmed transfers, clicked Confirm transfer, and uploaded official screenshots from Burning Man's site. This proves I did my job as a seller.
This $600 charge is completely unfair and based on Viagogo's system error, not on my actions.
I have already contacted their support, but they keep saying I failed my responsibilities as a seller, which is absolutely not true.
My demands:
1. Refund of the $600 unlawfully deducted.
2. Clear confirmation that my account has no penalties for this mistaken listing.
If this is not resolved, I will escalate to the European Consumer Centre, UK Competition and Markets Authority, and the U.S. FTC, and I will continue to warn other people not to trust Viagogo.
Please be careful; this company takes money even when you don't confirm or complete a sale.
- Unjustified and constitutes an unfair commercial practice
Preferred solution: Full refund
User's recommendation: Please be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute
I received tickets for the Synthony event in Belgrade on 7.10. I paid for 2 tickets at 203.75 (tickets are still available through the official vendor for a total of 50 EUR), and the seats I've received are in a different section than I booked.
They don't want to refund me, and they are asking me if I have a screenshot of the section I chose! Who does take a screenshot for such things??
Maybe only people who had a bad experience with Viagogo like me. What a scam!
- No pros
- Misleading business practices
- Not being willing to refund
Preferred solution: Full refund
User's recommendation: Never buy anything on Viagogo
Zero customer service
Bought tix to Bad Bunny in Puerto Rico. Showed up at concert venue and they were fake!!
Called their customer service number, no person was staffing the line as I was on hold in "position #1" for about 45 minutes. Husband finally got a refund but did not see show, and out $$ for travel expenses.
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have not received my tickits
ChatGPT
You said:
I am Khusi sanghvi. My order number 56365****.I have booked my tickits for Ahmedabad match.
For bangluru vs panjab... I did not get my tickit via blue dart. And your email shows tickit is on the way. It should come by today.
But till now I haven't received and we call customer support and they replying seller has already send. But I paid for my tickits and yet not received and my money also taken. No one answers responsibly. What to do.
Rightbvery harsh and strict
ChatGPT said:
Here's a strict and professional complaint draft you can use to address this issue with the ticket provider or customer support.
You can send it via email or use it in a support chat/message:
Subject: Urgent: Non-Delivery of Paid Tickets Order #56365****
Dear [Customer Support/Seller's Name],
I am Khusi Sanghvi, writing regarding my Order No. 56365**** for the Ahmedabad match Bengaluru vs Punjab.
I had booked and paid for the tickets in full, and your email notification stated that the tickets were dispatched via Blue Dart and would be delivered by today. However, as of now, I have not received the tickets.
Despite repeated calls to your customer support team, all I have received are vague responses claiming the seller has shipped the order. This is completely unacceptable.
I have paid in good faith, but have neither received the tickets nor any responsible follow-up or solution.
Let me make this very clear:
I have paid for these tickets.
I have not received them.
Your support is unresponsive and irresponsible.
This kind of negligence is not only frustrating but also borders on fraudulent behavior. I demand an immediate resolution:
Confirm the exact location/status of my tickets.
Arrange urgent delivery or provide a valid digital alternative (E-ticket) immediately.
If not resolved within the next 12 hours, I will be forced to escalate this through legal and consumer complaint channels.
This is my final request for resolution before formal action.
Regards,
Khusi Sanghvi
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund was approved. Where is it?
Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket MarketplaceContact UsFind Answers to your frequently asked questionsVisit our help topics to search for answers to your questions or browse popular topics.FAQ Chat with usChat live for help with orders or listings. Click the icon in the lower right to start.Live Chat Contact Us by EmailEmail us about your order or listing.Use the link above to sign into your viagogo account and send us an email.Help us reply to you faster!
Please include your order or listing number in your message. Call or chat with us during our business hoursCall or chat with us during our operating hours and we'll talk through any questions you may have.Corporate Office160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT)English: 24/7German: 07:00 - 19:00 (Sellers 08:00 – 17:00 Monday - Friday)Spanish: 08:00 - 23:00 (Sellers 08:00 – 23:00 Monday - Friday)French: 08:00 - 17:00 (Sellers 08:00 – 17:00 Monday - Friday)Italian: 08:00 - 17:00 (Sellers 08:00 – 17:00 Monday - Friday)Mandarin: 01:00 - 10:00 (Sellers 01:00 – 10:00 Monday - Friday)Cantonese: 01:00 - 10:00 (Sellers 01:00 – 10:00 Monday - Friday)Portuguese: 08:00 - 23:00 (Sellers 08:00 – 23:00 Monday - Friday)Japanese: 01:00 - 10:00 (Sellers 01:00 – 10:00 Monday - Friday)Polish: 08:00 - 17:00 (Sellers 08:00 – 17:00 Monday - Friday)Americas• United States 877 263 **** (US) or +1 87* *** **** (International)• Argentina +54 11 59****68• Brazil 21 3958**** (BR) or +55 21 39****81 (outside BR)• Chile +56 2 ********• Colombia +57 601 9** **74• Mexico +52 5559****24Europe• United Kingdom 020 3137 **** (UK) or +44 20 31** **80 (outside UK)• Ireland +353 * *** ****• Austria +43 7** *** ***• Belgium +32 784 8****• Bosnia and Herzegovina +387 ** *** ***• Croatia +385 * *** ****• Czech Republic +420 228 *** *86• Denmark +45 8988 ****• Finland +358 9 42** **68• France 09 7518**** (FR) or +33 9 ******** (outside FR)• Germany 0800723**** (Germany) or +498007****91 (outside Germany)• Italy +398********• Macedonia +389 * *******• Netherlands 085 888**** (NL) or +31 8* ******* (outside NL)• Norway +46 1** *** ***• Poland 22 292 ** ** (Poland) or +48 2* *** ** ** (outside Poland)• Portugal 308 80* *** (PT) or +351 308 *** *95 (outside PT)• Spain 901 66**** (ES) or +34 9** ****** (outside ES)• Sweden 0 101 99* *** (SE) or +46 1** *** *** (outside SE)• Switzerland +41 2** *** ***• RussiaMiddle East & Africa• Israel +972 * *** ****• South Africa 012 004 **** (South Africa) or +27 1* *** **** (outside South Africa)Asia Pacific• Australia (0)283 18* *** (AU) or +61 2** *** *** (outside AU)• New Zealand +64 4 831 ** **• China +852 *** *** **• Hong Kong +852 *** *** **• Japan 053132**** (JP）or +810531****28 (outside JP)• Singapore +65 3159 ****• Taiwan +886 2 55** **80Media EnquiriesMedia enquiries should be directed to the viagogo press office at presse@***.com. Please note that this email address is for press enquiries only.Viagogo · Help Topics · Terms of Service & Privacy PolicyLive events all over the worldUnited StatesEnglish (UK)US$ United States DollarOur Company• About Us• Careers• Corporate ServiceHave Questions?• Help CenterCopyright © viagogo Entertainment Inc 2025 Company DetailsUse of this web site constitutes acceptance of the Terms and Conditions and Privacy Policy and Cookies PolicyChat with us!Chat started3/13/2025, 12:39:46 PM• Larsy12:39 PMThe tickets in this order were already purchased from the venue. You have sold me duplicate tickets.
I have already sent in a support ticket and waited 3-4 days with no response. I have tried contacting support directly with no response. I will dispute this purchase if you do not refund it imminently.• Larsy12:39 PM55625****• Customer Service12:39 PMThanks for contacting us! Your current estimated wait time is 1 minute(s).• Customer Service12:39 PMAgent has joined the chat• Vishnu Patrick12:40 PMThanks for chatting with us today, this is Vishnu.
While I review your request, please provide me with your full name and order number.• Larsy12:40 PMFor the record, I do not want similar tickets or anything of the sort. Nor do I want any credit for viagogo.Order 55625**** Chris "Lars" Huiras• Vishnu Patrick12:42 PMCould you hold for a moment while I verify the information?• Larsy12:42 PMYes• Vishnu Patrick12:48 PMThank you for your patience. I just review your order, I do understand you have been waiting for a response and the case has been escalated to a specialized department to review duplicate order and provide you with a resolution.• Larsy12:49 PMYes• Vishnu Patrick12:51 PMI am making a push in this case and place a sense of urgency in to it. Resolution will be within the next 72 business hour.• Larsy12:52 PMThank you• Larsy12:52 PMCan I get an email for confirmation please**** *** there were many phone calls here ******##### ****This is obviously to allow for deniability and shows their lack of accountability and is a form of discrimination against my disabilities.
*****#####4-16 2pmFernanda took 20+ minutes to transferr me to supervisorIbalia I explained that i was contacted via phone call from Viagogo & approved for a full refund. I mentioned that I was being treated very abusively and rudely by staff (spoken over, rude tone, deliberately unhelpful and misleading and repeatedly hung up on without any questions answered. And with my questions being deliberately misdirected. I have asked for answers toWhy have I not recieved my refundWhen will it arriveWho can I speak to that handled my case directly.After multiple attempts to get Ibalia to repeat my questions, she still could not grasp the request.
She explained that her reports showed that i was denied a refund. When I asked why I had recieved a phone call saying that I had been approved for a refund and that the they had asked if I wanted a credit by their guarantee or a refund to my CC...she said that I was mistaken and they called to notify me that it was escalated.
She refused to answer any questions that i asked, refused to transfer me to her supervisor or to.the supposed "internal department" that handled this investigation. After a heated explanation, she finally agreed to have her supervisor call me.
I received a phone call to confirm if I wanted a full refund on my CC (original payment method) or a credit on your site, and I requested the cash refund. Please explain why I haven't received my refund.
Preferred solution: Full refund
User's recommendation: Stay away from these thieves! They will hold your money hostage and outright lie to keep it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wellington, Wellington Region
They have not respoded
They don't have a New Zealand phone number so it's impossible to get a Credit, even though they sent a Credit notice by email, promised another email, but that hasn't happened.
Also can't reply to the email sent.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to sell a ticket that got changed from physical to digital
I bought and then sold a pair of tickets through Viagogo. My deadline to transfer the tickets to the new buyer is tomorrow but Viagogo changed the ticket from physical to digital just today.
What's more is that I still haven't received the tickets.
Viagogo customer service has managed changed my sell order from physical to digital now, so I will be able to transfer the tickets when I hopefully receive them soon. Never using this platform again though.
Preferred solution: Deliver product or service ordered
User's recommendation: Don't use viagogo
About
, , , ,
Viagogo is an online retailer of tickets. The store specializes in selling tickets to four main types of events: concerts, theatres, festivals and different sport events. The company operates in about 50 countries and sells tickets for all live events all over the world. Viagogo’s main office is located in United Kingdom and it has resident offices in many countries around the world. The company cooperates with many big organizations and sport teams such as Manchester City, Chievo, Fulham FC, Royal Ascot and others. Viagogo also offers a wide range of tickets to musical events such as Tomorrowland, V Festival, Sensation White etc.
Viagogo is ranked 101 out of 366 in Tickets category
viagogo Entertainment Inc
Eric Baker
2006
Online
Worldwide, USA, UK, Europe, Australia, Other, Canada
Brands Related to Viagogo
StubHub
“Stubhub never made the parking ticket available. The ticket was unavailable to transfer, and was not...“
Viagogo UK
“Very unhelpful Awkward problem I wanted a refund as the ticket description suggested it was front row....“
Viagogo South Africa
“I bought krone tickets on Viagogo. Or should I say via no no!!! I thought it was R800 for 4 tickets, as...“
Viagogo Germany
“Anrufen erfolgen auf Englisch trotz bitte das der Deutsche Support Kontakt aufnimmt Versprochene Rückruf...“
Companies Similar to Viagogo
Ticketmaster
“I can't create my account. Just check the email and my phone number. I can't do anything without your...“
Stereoboard
Tixel
“Their form submission is broken for support and they use a dumb AI chat that clearly does not know how...“
TicketSmarter
“Overcharged by over $100, it was supposed to be $419, but it was over $580 for some reason.“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
It would help if you told what happened.
Our tickets didn’t scan we drove 800 miles to another state just to get denied entry now my refund request is flagged as fraudulent?