Viagogo
Viagogo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viagogo has 1.4 star rating based on 873 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Viagogo to a friend or colleague.
- Rating Distribution
Pros: Looked like respectable site, There are no pros, Unreliable.
Cons: Customer service, No customer service, I have fallen into a scam.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viagogo has 1.4 star rating based on 873 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Viagogo to a friend or colleague.
- Rating Distribution
Pros: Looked like respectable site, There are no pros, Unreliable.
Cons: Customer service, No customer service, I have fallen into a scam.27% of users think that Viagogo should improve its Customer Service.
75% of users say that they won't use Viagogo in the future for similar services or products.Recent recommendations regarding this business are as follows: "Haven't been able to resell my tickets for the torvill and Dean show on the 15th June because unable to fly to.brisbane because of serious health problems", "NEGATIVE!", "Use ticketmaster directly, don't risk it with this company", "40", "Do not buy tickets from Viagogo".
Most users ask Viagogo for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Viagogo Reviews
"Refund"
Bought tickets, and got turned away at the stadium since our names werent on them. Turns out you cant use resold tickets in Greece. Customer support was...
"Compensation or SUE!!"
this little credit, according to the law and your regulations, is not the end of the story in which you caused me and other customers great and ongoing damage...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Need registration our tickets for 15june 1pm torvill and Dean show
Because of serious health reasons we cannot fly to Brisnane from perth
I haven't been able to resell my tickets for torvill and Dean show on sunday the 15th of june
User's recommendation: Haven't been able to resell my tickets for the torvill and Dean show on the 15th June because unable to fly to.brisbane because of serious health problems
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBogus company voided tickets no guarantee as advertised
I would like to let you know what happened with my tickets yesterday 05/29/25 for Hamilton that disappeared on my phone that I purchased from your website. I have sent this letter on to the Smith Center and would like compensation for all the aggravation that I had to go through.
I ordered through your company and while nobody seemed to be able to find where these tickets went, the fact that they disappeared off of your website and you told me that there's nothing you can do and I didn't have fan protection because I accepted them. Yes, I did accept them and they appeared for five minutes and then they disappeared off my phone, nothing that I did myself. So you would’ve stuck me losing $400 if I hadn't gone down there and argued with the Smith Center to let me in. They told me that you're a fraudulent company and they don't work with you and that's why they voided the tickets.
It was the most aggravating experience between you, the Smith Center, and StubHub that nobody wanted to take the blame or help me with the situation that was not my fault. I'm enclosing the letter I sent to them so you can understand it better.
I would like an explanation of why the Smith Center thinks you're a bogus company. Sincerely, Pam Parker 407-709-****
- Smith center said they are bogus company
Preferred solution: Apology
User's recommendation: Do not use !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Willingboro, New Jersey
I have not received my tickits
ChatGPT
You said:
I am Khusi sanghvi. My order number 56365****.I have booked my tickits for Ahmedabad match.
For bangluru vs panjab... I did not get my tickit via blue dart. And your email shows tickit is on the way. It should come by today.
But till now I haven't received and we call customer support and they replying seller has already send. But I paid for my tickits and yet not received and my money also taken. No one answers responsibly. What to do.
Rightbvery harsh and strict
ChatGPT said:
Here's a strict and professional complaint draft you can use to address this issue with the ticket provider or customer support.
You can send it via email or use it in a support chat/message:
Subject: Urgent: Non-Delivery of Paid Tickets Order #56365****
Dear [Customer Support/Seller's Name],
I am Khusi Sanghvi, writing regarding my Order No. 56365**** for the Ahmedabad match Bengaluru vs Punjab.
I had booked and paid for the tickets in full, and your email notification stated that the tickets were dispatched via Blue Dart and would be delivered by today. However, as of now, I have not received the tickets.
Despite repeated calls to your customer support team, all I have received are vague responses claiming the seller has shipped the order. This is completely unacceptable.
I have paid in good faith, but have neither received the tickets nor any responsible follow-up or solution.
Let me make this very clear:
I have paid for these tickets.
I have not received them.
Your support is unresponsive and irresponsible.
This kind of negligence is not only frustrating but also borders on fraudulent behavior. I demand an immediate resolution:
Confirm the exact location/status of my tickets.
Arrange urgent delivery or provide a valid digital alternative (E-ticket) immediately.
If not resolved within the next 12 hours, I will be forced to escalate this through legal and consumer complaint channels.
This is my final request for resolution before formal action.
Regards,
Khusi Sanghvi
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund was approved. Where is it?
Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket MarketplaceContact UsFind Answers to your frequently asked questionsVisit our help topics to search for answers to your questions or browse popular topics.FAQ Chat with usChat live for help with orders or listings. Click the icon in the lower right to start.Live Chat Contact Us by EmailEmail us about your order or listing.Use the link above to sign into your viagogo account and send us an email.Help us reply to you faster!
Please include your order or listing number in your message. Call or chat with us during our business hoursCall or chat with us during our operating hours and we'll talk through any questions you may have.Corporate Office160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT)English: 24/7German: 07:00 - 19:00 (Sellers 08:00 – 17:00 Monday - Friday)Spanish: 08:00 - 23:00 (Sellers 08:00 – 23:00 Monday - Friday)French: 08:00 - 17:00 (Sellers 08:00 – 17:00 Monday - Friday)Italian: 08:00 - 17:00 (Sellers 08:00 – 17:00 Monday - Friday)Mandarin: 01:00 - 10:00 (Sellers 01:00 – 10:00 Monday - Friday)Cantonese: 01:00 - 10:00 (Sellers 01:00 – 10:00 Monday - Friday)Portuguese: 08:00 - 23:00 (Sellers 08:00 – 23:00 Monday - Friday)Japanese: 01:00 - 10:00 (Sellers 01:00 – 10:00 Monday - Friday)Polish: 08:00 - 17:00 (Sellers 08:00 – 17:00 Monday - Friday)Americas• United States 877 263 **** (US) or +1 87* *** **** (International)• Argentina +54 11 59****68• Brazil 21 3958**** (BR) or +55 21 39****81 (outside BR)• Chile +56 2 ********• Colombia +57 601 9** **74• Mexico +52 5559****24Europe• United Kingdom 020 3137 **** (UK) or +44 20 31** **80 (outside UK)• Ireland +353 * *** ****• Austria +43 7** *** ***• Belgium +32 784 8****• Bosnia and Herzegovina +387 ** *** ***• Croatia +385 * *** ****• Czech Republic +420 228 *** *86• Denmark +45 8988 ****• Finland +358 9 42** **68• France 09 7518**** (FR) or +33 9 ******** (outside FR)• Germany 0800723**** (Germany) or +498007****91 (outside Germany)• Italy +398********• Macedonia +389 * *******• Netherlands 085 888**** (NL) or +31 8* ******* (outside NL)• Norway +46 1** *** ***• Poland 22 292 ** ** (Poland) or +48 2* *** ** ** (outside Poland)• Portugal 308 80* *** (PT) or +351 308 *** *95 (outside PT)• Spain 901 66**** (ES) or +34 9** ****** (outside ES)• Sweden 0 101 99* *** (SE) or +46 1** *** *** (outside SE)• Switzerland +41 2** *** ***• RussiaMiddle East & Africa• Israel +972 * *** ****• South Africa 012 004 **** (South Africa) or +27 1* *** **** (outside South Africa)Asia Pacific• Australia (0)283 18* *** (AU) or +61 2** *** *** (outside AU)• New Zealand +64 4 831 ** **• China +852 *** *** **• Hong Kong +852 *** *** **• Japan 053132**** (JP）or +810531****28 (outside JP)• Singapore +65 3159 ****• Taiwan +886 2 55** **80Media EnquiriesMedia enquiries should be directed to the viagogo press office at presse@***.com. Please note that this email address is for press enquiries only.Viagogo · Help Topics · Terms of Service & Privacy PolicyLive events all over the worldUnited StatesEnglish (UK)US$ United States DollarOur Company• About Us• Careers• Corporate ServiceHave Questions?• Help CenterCopyright © viagogo Entertainment Inc 2025 Company DetailsUse of this web site constitutes acceptance of the Terms and Conditions and Privacy Policy and Cookies PolicyChat with us!Chat started3/13/2025, 12:39:46 PM• Larsy12:39 PMThe tickets in this order were already purchased from the venue. You have sold me duplicate tickets.
I have already sent in a support ticket and waited 3-4 days with no response. I have tried contacting support directly with no response. I will dispute this purchase if you do not refund it imminently.• Larsy12:39 PM55625****• Customer Service12:39 PMThanks for contacting us! Your current estimated wait time is 1 minute(s).• Customer Service12:39 PMAgent has joined the chat• Vishnu Patrick12:40 PMThanks for chatting with us today, this is Vishnu.
While I review your request, please provide me with your full name and order number.• Larsy12:40 PMFor the record, I do not want similar tickets or anything of the sort. Nor do I want any credit for viagogo.Order 55625**** Chris "Lars" Huiras• Vishnu Patrick12:42 PMCould you hold for a moment while I verify the information?• Larsy12:42 PMYes• Vishnu Patrick12:48 PMThank you for your patience. I just review your order, I do understand you have been waiting for a response and the case has been escalated to a specialized department to review duplicate order and provide you with a resolution.• Larsy12:49 PMYes• Vishnu Patrick12:51 PMI am making a push in this case and place a sense of urgency in to it. Resolution will be within the next 72 business hour.• Larsy12:52 PMThank you• Larsy12:52 PMCan I get an email for confirmation please**** *** there were many phone calls here ******##### ****This is obviously to allow for deniability and shows their lack of accountability and is a form of discrimination against my disabilities.
*****#####4-16 2pmFernanda took 20+ minutes to transferr me to supervisorIbalia I explained that i was contacted via phone call from Viagogo & approved for a full refund. I mentioned that I was being treated very abusively and rudely by staff (spoken over, rude tone, deliberately unhelpful and misleading and repeatedly hung up on without any questions answered. And with my questions being deliberately misdirected. I have asked for answers toWhy have I not recieved my refundWhen will it arriveWho can I speak to that handled my case directly.After multiple attempts to get Ibalia to repeat my questions, she still could not grasp the request.
She explained that her reports showed that i was denied a refund. When I asked why I had recieved a phone call saying that I had been approved for a refund and that the they had asked if I wanted a credit by their guarantee or a refund to my CC...she said that I was mistaken and they called to notify me that it was escalated.
She refused to answer any questions that i asked, refused to transfer me to her supervisor or to.the supposed "internal department" that handled this investigation. After a heated explanation, she finally agreed to have her supervisor call me.
I received a phone call to confirm if I wanted a full refund on my CC (original payment method) or a credit on your site, and I requested the cash refund. Please explain why I haven't received my refund.
Preferred solution: Full refund
User's recommendation: Stay away from these thieves! They will hold your money hostage and outright lie to keep it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Willingboro, New Jersey
Subject: Urgent: Non-Delivery of Paid Tickets – Order #56365****
Customers support said you will get QR coade as ticket, but not received any thing. Please refund my money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompensation or SUE!!
this little credit, according to the law and your regulations, is not the end of the story in which you caused me and other customers great and ongoing damage over a long period of time. As evidence, I have corresponded with you for weeks since purchasing the ticket and repeatedly requested the ticket by email, for which you also charged a very large fee, and you lured me with a promise (written in a chat saved by me) that even a few hours before the performance you would receive it by email and downloaded on the mobile phone application.
"Don't worry, you can fly and receive the ticket",
now since it is clear as day that you are responsible for this deliberate omission and blatant negligence in a failed system of selling/buying second-hand tickets. You are required to pay compensation for the flight tickets and hotel in the amount of 1500 euros.
Warning: If within 7 days of this notice the compensation is not transferred, then I will instruct my lawyer to file a lawsuit against you for a much higher amount, think carefully and pay this compensation immediately!
Before you reach a legal situation that will set a precedent against you and in the future A class action lawsuit involving millions from all over the world!!
Sincerely Ronnie Ta
Preferred solution: Apology
User's recommendation: NEGATIVE!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClaim
Die Tickets für die Veranstaltung wurden nach Veranstaltungsbeginn verschickt. Ich verlange eine volle Rückerstattung für die schlimme Zeit, die ich durchmachen musste, selbst für die Anreise aus einer anderen Stadt und die damit verbundenen Kosten.
Preferred solution: Full refund
User's recommendation: Do not trust in this app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder no 56320****
There is no guarantee for the ticket you pay is valid!
I bought my Euroleague Final Four ticket from you on the 25th of May. First, at 17:43, I received a confirmation email, and then, after 4 minutes, I received the ticket. I spent 2,147.70 euro on this ticket, as I thought this moment would be unique for me.
When I arrived at the stadium, at the door, the staff told me the ticket had been used. What this meant was that I was sold a used ticket for 2,147.70 euro. You can imagine how disappointing this must have been. I tried for almost 2 hours to speak to different staff from Viagogo by chatting. The line wasn't perfect and was cut a couple of times. This was so disappointing to be in front of the stadium entry while the match had already begun.
I tried to call today for a refund. I was told I had accepted an offer requested by Viagogo staff. The same staff told me Viagogo sent an email informing me that the sold ticket was not usable. This happened after I claimed that the sold ticket wasn't usable. But I wasn't able to get the ticket because I couldn't access my emails. Besides, I wasn't told how I could retrieve my ticket. So my claim was not accepted.
As a result, as a customer, I have the right to see the game for what I paid without any frustration. As Viagogo, part of customer satisfaction, since you failed to provide what you sold, you should provide a full refund for the game no matter what.
Please, I need help for a refund.
Kind regards,
Mert Telyas
Preferred solution: Full refund
Hola buenas tardes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gainesville, Florida
Tickets
The festival was canceled and they never refunded my money. It amounts to $2029.72 for 7 tickets.
I never used this company, Viagogo, again.
It is a lot of money to lose. I hope this helps others to not make the same mistake that I did.
User's recommendation: NO. USED. ViAGOGO.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received tickets
After purchasing 2 concert tickets and following all instructions to access and download these tickets, trying on multiple devices and networks, the tickets were unaccessible. According to the venue I'm entitled to a full refund. After stressing for days i had to buy 2 more tickets at the venue on the day of the event to be allowed entry.
- Friendly customer service
- Issue couldnt be resolved
Preferred solution: Full refund
User's recommendation: Use ticketmaster directly, don't risk it with this company
San Juan, San Juan Municipio
I need to ask a question regarding my tickets
Hello, I had a small issue where I already bought my tickets for this concert, but it is shown that I cant get them and I am forced to switch seats.
I want know what happened since I never got the confirmation for the tickets until now.
Is there a way that I can get my original seats back? I wasted a lot of money for them and now I dont know if Ill get half the money back judging that they are not the same price..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bucharest, Bucharest
Promises, not tickets
I bought tickets to a concert from viagogo.com, and I received just mails with directions to wait, maybe 1 year, who knows. I did not receive the tickets I bought.
They took my money from my account.
If they do not give my money back on monday, I will announce the police, the consumer protection office and the UE officials (they asked viagogo.com 2 years ago to change the details on the website, in order to inform correctly the customers what they are selling in fact, because they are selling a promise to sell in future some tickets they do not have). I do not want such a deal, with money spent on a promise.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Freital, Saxony
Refund
They helped me . But the online service is *** . Try to call them always thahk u abd have nothing ve say
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Verified ReviewerBecause they do not support my query
I have tried to contact your customer service regarding tickets I purchased but have not received confirmation, and I just want some confirmation.
- No confirmation no response
Preferred solution: Deliver product or service ordered
User's recommendation: Be very careful specially if you’re paying in dollars
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTickets Inter vs Fiorentina
Hi, I'm trying to get the ticket for the football game happening tomorrow in Milan, Italy, between Inter and Fiorentina, but I can't do it. I have already paid for it and received an email, but I need the ticket and no platform of Viagogo is working. Extra information: Order ID: 55393**** Event: Inter vs Fiorentina Ticket(s): Section 206, Row 1, (1 Ticket) Listing Note(s): Venue: San Siro Date: Monday, February 10, 2025 | 20:45
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerURGENT!!! I ACCIDENTALLY SOLD TICKETS THE DEAL MUST BE CANCELLED. NO MONEY WAS SENT
Dear Viagogo Support Team,
I accidentally relisted the tickets I purchased for the Jennifer Lopez concert on 20 July 2025. I did not intend to sell these tickets, and I was unaware that my actions would result in a completed sale. Please cancel the resale and return the tickets to my account if possible. I would like to keep and use the tickets I originally bought.
Thank you for your assistance, and I apologize for any inconvenience caused.
Sale number: 56227****
Preferred solution: I would like to cancel my accident “relist” and turn back my tickets to the concert. We are planning to go
About
, , , ,
Viagogo is an online retailer of tickets. The store specializes in selling tickets to four main types of events: concerts, theatres, festivals and different sport events. The company operates in about 50 countries and sells tickets for all live events all over the world. Viagogo’s main office is located in United Kingdom and it has resident offices in many countries around the world. The company cooperates with many big organizations and sport teams such as Manchester City, Chievo, Fulham FC, Royal Ascot and others. Viagogo also offers a wide range of tickets to musical events such as Tomorrowland, V Festival, Sensation White etc.
Viagogo is ranked 97 out of 336 in Tickets category
viagogo Entertainment Inc
Eric Baker
2006
Online
Worldwide, USA, UK, Europe, Australia, Other, Canada
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Your post and your attempt at playing lawyer is weak. Let the big boys handle your issue.