
Viagogo
Viagogo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viagogo has 1.4 star rating based on 862 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Viagogo to a friend or colleague.
- Rating Distribution
Pros: Looked like respectable site, There are no pros, Unreliable.
Cons: Customer service, No customer service, I have fallen into a scam.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viagogo has 1.4 star rating based on 862 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Viagogo to a friend or colleague.
- Rating Distribution
Pros: Looked like respectable site, There are no pros, Unreliable.
Cons: Customer service, No customer service, I have fallen into a scam.27% of users think that Viagogo should improve its Customer Service.
75% of users say that they won't use Viagogo in the future for similar services or products.Recent recommendations regarding this business are as follows: "Dont buy anything. You dont get tickets or money back.", "Don’t use them!", "Never buy from them", "Phone contact where you can actually speak with someone", "NO. USED. ViAGOGO.".
Most users ask Viagogo for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Not received E-tickets - concert in 4days
I paid $750 for 3 tickets that have not come for Dua Lipa concert. Concert in 4 days.
I lost my money as they never answer. So i dont get money back and no tickets.
What a waste of time. Next time use tickatec.dont buy anything thru viagogo.
User's recommendation: Dont buy anything. You dont get tickets or money back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Tickets
The festival was canceled and they never refunded my money. It amounts to $2029.72 for 7 tickets.
I never used this company, Viagogo, again.
It is a lot of money to lose. I hope this helps others to not make the same mistake that I did.
User's recommendation: NO. USED. ViAGOGO.
I need to ask a question regarding my tickets
Hello, I had a small issue where I already bought my tickets for this concert, but it is shown that I cant get them and I am forced to switch seats.
I want know what happened since I never got the confirmation for the tickets until now.
Is there a way that I can get my original seats back? I wasted a lot of money for them and now I dont know if Ill get half the money back judging that they are not the same price..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTickets Inter vs Fiorentina
Hi, I'm trying to get the ticket for the football game happening tomorrow in Milan, Italy, between Inter and Fiorentina, but I can't do it. I have already paid for it and received an email, but I need the ticket and no platform of Viagogo is working. Extra information: Order ID: 55393**** Event: Inter vs Fiorentina Ticket(s): Section 206, Row 1, (1 Ticket) Listing Note(s): Venue: San Siro Date: Monday, February 10, 2025 | 20:45
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Payment for tickets
I have been trying to contact someone for weeks about my ticket sales. I sold on your website.
For weeks I have been calling and texting. Every time I speak to someone they say they will get back with me but no one ever returns to call or text I'm asking please can you help me get my money back that I'm supposed to get for selling my tickets I was told I would got it by November the 16th have not received it yet my purchase is supposed to be $302.40 can I please have it by the end of the week thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Haven’t received tickets by the date it was said they would arrive on
My e-tickets have not been emailed to me, even though my order for them has been confirmed. I was told they would be emailed to me on the 1/2/25.
I still haven't received them. I ordered them on the 16th of September 2024. It's now the 14th of February (that's 4 days until the concert). The fact that they haven't arrived is unsettling.
I expect you guys to do whatever it takes to make sure they are emailed to me by the 16th.
I find it ridiculous that it was even suggested they will be sent on the day of the concert, that's unheard of. If this hasn't been resolved by the end of the week or on Monday (the 17th) I will be calling again, and I will not be happy.
- Good prices
- False and inaccurate delivery dates ie e ticket
Preferred solution: Deliver product or service ordered
User's recommendation: E- Ticket Delay
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need my tickets re-transferred.
There was an error in receiving my tickets for the Eagles. Order #54479****.
On Oct.
24th, I got an email saying they would be re-transferred. I still don't have them.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund Money from Scam Ticket
For a long time, you have caused me psychological, financial, and emotional harm. On August 5, 2024, I ordered a ticket from you.
Not only did I not receive my ticket, but I was also subjected to behaviors that shook my trust as a customer, violated regulations, completely disregarded your customers, and created a potential for fraud. Subsequently, I spoke with your customer representatives in writing and verbally, where we discussed that my refund request had been initiated. While waiting for my refund, I found out that I had been deceived once again as a customer and that you had failed to keep your promise, as no such process had actually been initiated. This caused me further damage.
Additionally, due to the cancellation process that Viagogo claimed to have initiated, I suffered financial and emotional damage from missing my flight that day and having to change my leave date, resulting in further loss from my job due to your actions. I want to refund my money!
- Fake tickets
- Otomatic scam mails
- Cheap customer service
Preferred solution: Full refund
User's recommendation: Never buy anything from them Fraud Viagogo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI sent what i have of the tickets and they dont answer. Never buy from these people
They won't transfer my tickets. I wanted to see Shakira.
I bought 3 tickets and don't have any of them. Trash website and it doesn't work.
I'm trying to get ahold of them and nothing. Don't trust them.
- Tickets havent been received and contact cannot be made
Preferred solution: Full refund
User's recommendation: Never buy from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Rang to check tickets were valid
Was just checking my tickets were real - I spoke with a nice girl called Angel she was able to check on the seller for me. Im still worried about my tix but I guess Ill see when I get to the venue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Randy to check tickets were valid
Was good I spoke with a very nice girl called Angel and she checked my tix for me. Very helpful. Im still worried about my tickets but I guess Ill see when I get to the venue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst Company Ever
On March 2, 2025, I purchased 2 tickets online with this company for a local event in April in my area. On March 16, I noticed my credit card had 9 purchases for events all over the country made within 5 minutes of each other.
I immediately notified Viagogo, and they assured me it would be taken care of. A few days later, when I saw these charges were still on my card, I had to file a fraud claim with my credit card company.
Now, when I went to check on the 2 tickets I previously bought and paid for, they are no longer accessible, and they tell me it's under investigation. Abysmal company!
- Impossible customer relations
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t use them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelay of tickets΄ arrival
Hello, I would like to inform you that 2 tickets for me and my son, who has a walking disability, to watch the game between Portugal and Denmark on the twenty third of March (23/03/2025) have not sent to my mail yet. Number of order: 55611****, Code of my account: 95J3CB
Contract details:
Telephone 694707****
Full name Stylianos Kravvaritis
This is my son's dream and we will be traveling all the way from Greece to watch this match. I hope you will be able to answer to this email before the fixture begins.
Thank you for your time!
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWheres my ticket?
I never got my ticket. It's for this Sunday. It's the Shakira show and I need my ticket to get into the venue.
- Dont send you your ticket
Preferred solution: I would like to get my ticket to the show
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo tickets arrived
I never received my Bryan Adams tickets, and I'm out of pocket $451. I want a refund, this is not good enough. I'm dissatisfied.
Preferred solution: Full refund
User's recommendation: Would not recommend to anyone who
About
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Viagogo is an online retailer of tickets. The store specializes in selling tickets to four main types of events: concerts, theatres, festivals and different sport events. The company operates in about 50 countries and sells tickets for all live events all over the world. Viagogo’s main office is located in United Kingdom and it has resident offices in many countries around the world. The company cooperates with many big organizations and sport teams such as Manchester City, Chievo, Fulham FC, Royal Ascot and others. Viagogo also offers a wide range of tickets to musical events such as Tomorrowland, V Festival, Sensation White etc.

Viagogo is ranked 91 out of 328 in Tickets category
viagogo Entertainment Inc
Eric Baker
2006
Online
Worldwide, USA, UK, Europe, Australia, Other, Canada
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