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Viagogo

Viagogo

www.viagogo.com
What is your customer experience with Viagogo?

Viagogo Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Viagogo has 1.4 star rating based on 862 customer reviews. Consumers are mostly dissatisfied.

  • 17% of users would likely recommend Viagogo to a friend or colleague.

  • Rating Distribution
  • Pros: Looked like respectable site, There are no pros, Unreliable.
    Cons: Customer service, No customer service, I have fallen into a scam.

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Media from reviews

Viagogo - I need to ask a question regarding my tickets
Viagogo - TicketsViagogo - Bad no respondingViagogo - Concert ticket seat issueViagogo - Concert ticket seat issue - Image 2Viagogo - Tickets Inter vs FiorentinaViagogo - Payment for tickets
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Cabe Dvl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, New South Wales

Not received E-tickets - concert in 4days

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I paid $750 for 3 tickets that have not come for Dua Lipa concert. Concert in 4 days.

I lost my money as they never answer. So i dont get money back and no tickets.

What a waste of time. Next time use tickatec.dont buy anything thru viagogo.

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User's recommendation: Dont buy anything. You dont get tickets or money back.

ruben q Qix

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gainesville, Florida

Tickets

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Viagogo - Tickets

The festival was canceled and they never refunded my money. It amounts to $2029.72 for 7 tickets.

I never used this company, Viagogo, again.

It is a lot of money to lose. I hope this helps others to not make the same mistake that I did.

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User's recommendation: NO. USED. ViAGOGO.

Jakaya Lcg
map-marker San Juan, San Juan Municipio

I need to ask a question regarding my tickets

Viagogo - I need to ask a question regarding my tickets

Hello, I had a small issue where I already bought my tickets for this concert, but it is shown that I cant get them and I am forced to switch seats.

I want know what happened since I never got the confirmation for the tickets until now.

Is there a way that I can get my original seats back? I wasted a lot of money for them and now I dont know if Ill get half the money back judging that they are not the same price..

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Gabriel P Fsk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tickets Inter vs Fiorentina

Viagogo - Tickets Inter vs Fiorentina

Hi, I'm trying to get the ticket for the football game happening tomorrow in Milan, Italy, between Inter and Fiorentina, but I can't do it. I have already paid for it and received an email, but I need the ticket and no platform of Viagogo is working. Extra information: Order ID: 55393**** Event: Inter vs Fiorentina Ticket(s): Section 206, Row 1, (1 Ticket) Listing Note(s): Venue: San Siro Date: Monday, February 10, 2025 | 20:45

View full review
Loss:
$17

Preferred solution: Full refund

Cheryl B Tom

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charleston, South Carolina

Payment for tickets

Viagogo - Payment for tickets
Contains 1 confidential file for company representatives

I have been trying to contact someone for weeks about my ticket sales. I sold on your website.

For weeks I have been calling and texting. Every time I speak to someone they say they will get back with me but no one ever returns to call or text I'm asking please can you help me get my money back that I'm supposed to get for selling my tickets I was told I would got it by November the 16th have not received it yet my purchase is supposed to be $302.40 can I please have it by the end of the week thank you.

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Resolved
Tahlia D Zue

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Verified Reviewer

Resolved: Haven’t received tickets by the date it was said they would arrive on

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My e-tickets have not been emailed to me, even though my order for them has been confirmed. I was told they would be emailed to me on the 1/2/25.

I still haven't received them. I ordered them on the 16th of September 2024. It's now the 14th of February (that's 4 days until the concert). The fact that they haven't arrived is unsettling.

I expect you guys to do whatever it takes to make sure they are emailed to me by the 16th.

I find it ridiculous that it was even suggested they will be sent on the day of the concert, that's unheard of. If this hasn't been resolved by the end of the week or on Monday (the 17th) I will be calling again, and I will not be happy.

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Pros:
  • Good prices
Cons:
  • False and inaccurate delivery dates ie e ticket

Preferred solution: Deliver product or service ordered

User's recommendation: E- Ticket Delay

Barbara B Udm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need my tickets re-transferred.

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Viagogo - I need my tickets re-transferred.
Contains 1 confidential file for company representatives

There was an error in receiving my tickets for the Eagles. Order #54479****.

On Oct.

24th, I got an email saying they would be re-transferred. I still don't have them.

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Anonymous
map-marker Enschede, Overijssel

Bad no responding

Viagogo - Bad no responding

Ik heb een voetbal ticket gekocht 450

Nu heb niks geen ticket geen geld ze hebben geannuleerd maar het geld is geboekt

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Ezgi Y Tzl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund Money from Scam Ticket

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Contains 2 confidential files for company representatives
Original review updated Sep 04, 2024

For a long time, you have caused me psychological, financial, and emotional harm. On August 5, 2024, I ordered a ticket from you.

Not only did I not receive my ticket, but I was also subjected to behaviors that shook my trust as a customer, violated regulations, completely disregarded your customers, and created a potential for fraud. Subsequently, I spoke with your customer representatives in writing and verbally, where we discussed that my refund request had been initiated. While waiting for my refund, I found out that I had been deceived once again as a customer and that you had failed to keep your promise, as no such process had actually been initiated. This caused me further damage.

Additionally, due to the cancellation process that Viagogo claimed to have initiated, I suffered financial and emotional damage from missing my flight that day and having to change my leave date, resulting in further loss from my job due to your actions. I want to refund my money!

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Loss:
$745
Cons:
  • Fake tickets
  • Otomatic scam mails
  • Cheap customer service

Preferred solution: Full refund

User's recommendation: Never buy anything from them Fraud Viagogo

Jacob K Iop

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I sent what i have of the tickets and they dont answer. Never buy from these people

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They won't transfer my tickets. I wanted to see Shakira.

I bought 3 tickets and don't have any of them. Trash website and it doesn't work.

I'm trying to get ahold of them and nothing. Don't trust them.

View full review
Loss:
$1500
Cons:
  • Tickets havent been received and contact cannot be made

Preferred solution: Full refund

User's recommendation: Never buy from them

Mileidy Qtu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Perth, Western Australia

Rang to check tickets were valid

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Was just checking my tickets were real - I spoke with a nice girl called Angel she was able to check on the seller for me. Im still worried about my tix but I guess Ill see when I get to the venue

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Mileidy Qtu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Perth, Western Australia

Randy to check tickets were valid

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Was good I spoke with a very nice girl called Angel and she checked my tix for me. Very helpful. Im still worried about my tickets but I guess Ill see when I get to the venue

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Laura S Lfl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst Company Ever

On March 2, 2025, I purchased 2 tickets online with this company for a local event in April in my area. On March 16, I noticed my credit card had 9 purchases for events all over the country made within 5 minutes of each other.

I immediately notified Viagogo, and they assured me it would be taken care of. A few days later, when I saw these charges were still on my card, I had to file a fraud claim with my credit card company.

Now, when I went to check on the 2 tickets I previously bought and paid for, they are no longer accessible, and they tell me it's under investigation. Abysmal company!

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Cons:
  • Impossible customer relations

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t use them!

STYLIANOS K Mry

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delay of tickets΄ arrival

Hello, I would like to inform you that 2 tickets for me and my son, who has a walking disability, to watch the game between Portugal and Denmark on the twenty third of March (23/03/2025) have not sent to my mail yet. Number of order: 55611****, Code of my account: 95J3CB

Contract details:

Telephone 694707****

Full name Stylianos Kravvaritis

This is my son's dream and we will be traveling all the way from Greece to watch this match. I hope you will be able to answer to this email before the fixture begins.

Thank you for your time!

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Preferred solution: Deliver product or service ordered

Jacob K Iop

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wheres my ticket?

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I never got my ticket. It's for this Sunday. It's the Shakira show and I need my ticket to get into the venue.

View full review
Loss:
$500
Cons:
  • Dont send you your ticket

Preferred solution: I would like to get my ticket to the show

Jake B Edc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No tickets arrived

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I never received my Bryan Adams tickets, and I'm out of pocket $451. I want a refund, this is not good enough. I'm dissatisfied.

View full review
Loss:
$500

Preferred solution: Full refund

User's recommendation: Would not recommend to anyone who

About

Related Companies

Viagogo South Africa, Viagogo UK, Viagogo Germany, Viagogo Canada, Viagogo France

Summary

Viagogo is an online retailer of tickets. The store specializes in selling tickets to four main types of events: concerts, theatres, festivals and different sport events. The company operates in about 50 countries and sells tickets for all live events all over the world. Viagogo’s main office is located in United Kingdom and it has resident offices in many countries around the world. The company cooperates with many big organizations and sport teams such as Manchester City, Chievo, Fulham FC, Royal Ascot and others. Viagogo also offers a wide range of tickets to musical events such as Tomorrowland, V Festival, Sensation White etc.

Viagogo reviews and complaints

Viagogo is ranked 91 out of 328 in Tickets category

Official Company Name

viagogo Entertainment Inc

Owner

Eric Baker

Founded

2006

Type of Business

Online

Area Served

Worldwide, USA, UK, Europe, Australia, Other, Canada

Payment Methods

VISAMasterCardPayPalAmerican Express

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