Viagogo

I received this today. Now Im getting accused of fraud?
Hello Sara,
We have identified your account as fraudulently claiming that you were denied entry to your event. Your account is on hold while we investigate.
We take the fraudulent claims seriously and will be pursuing all legal remedies (criminal and civil) to the fullest extent of the law in any cases where we identify illegal activity, including: permanently deactivating your account, billing your credit card for any fraudulent claims, applying penalties, and/or referring the case to local law enforcement as per Section 19 of the User Agreement that you assented to when you joined and/or utilized the platform.
Any disputes or chargebacks will be refuted with evidence of fraudulent behavior and sent to your bank as well as the authorities.

Review:

I feel completely cheated by Viagogo. On September 7, 2025, they deducted $600 USD from my account for a Burning Man listing (#62143****) that I never sold.

Here are the facts:

I created this listing, but it disappeared from my active listings.

I thought it was a technical error and made a new one (#62133****).

Later, Viagogo's system suddenly moved this listing into the Sale section.

I never confirmed this sale, never accepted a buyer, and never even received the buyer's email or delivery details. Without this, it was impossible to transfer the ticket.

For my other listings, I made everything followed all rules: confirmed transfers, clicked Confirm transfer, and uploaded official screenshots from Burning Man's site. This proves I did my job as a seller.

This $600 charge is completely unfair and based on Viagogo's system error, not on my actions.

I have already contacted their support, but they keep saying I failed my responsibilities as a seller, which is absolutely not true.

My demands:

1. Refund of the $600 unlawfully deducted.

2.

Clear confirmation that my account has no penalties for this mistaken listing.

If this is not resolved, I will escalate to the European Consumer Centre, UK Competition and Markets Authority, and the U.S. FTC, and I will continue to warn other people not to trust Viagogo.

Please be careful: this company takes money even when you don't confirm or complete a sale.

Sold tickets with Viagogo but the concert was cancelled. Received an email saying I would still receive my payment as the transaction had been finalised but the payment did not go through at my end as there was an issue with my account that was swiftly rectified.

Never received my money despite numerous calls and operators confirming I would be paid until I spoke to a manager who said I would only be paid once the concert was rescheduled.

She denied an email had been sent and when I sent her a copy, she hung up the phone as she could not tell me why I had received the email confirming payment had been attempted. Still waiting and I am not permitted to cancel the transaction and get my tickets back.

Their site wouldn't let me upload the tickets I was selling and their customer service is non-existent, so no help from there. I did manage to upload a voucher that proved that I had the tickets.

When someone supposedly bought the tickets, they fined me for selling something I didn't have. I responded by emailing the tickets to Viagogo the day before the event, but there was no response from Viagogo.

So I ended up losing money by dealing with these people. Either they are outright dishonest and charged the buyer and me, or they are just incredibly incompetent.

I would like to let you know what happened with my tickets yesterday 05/29/25 for Hamilton that disappeared on my phone that I purchased from your website. I have sent this letter on to the Smith Center and would like compensation for all the aggravation that I had to go through.

I ordered through your company and while nobody seemed to be able to find where these tickets went, the fact that they disappeared off of your website and you told me that there's nothing you can do and I didn't have fan protection because I accepted them. Yes, I did accept them and they appeared for five minutes and then they disappeared off my phone, nothing that I did myself. So you would’ve stuck me losing $400 if I hadn't gone down there and argued with the Smith Center to let me in. They told me that you're a fraudulent company and they don't work with you and that's why they voided the tickets.

It was the most aggravating experience between you, the Smith Center, and StubHub that nobody wanted to take the blame or help me with the situation that was not my fault. I'm enclosing the letter I sent to them so you can understand it better.

I would like an explanation of why the Smith Center thinks you're a bogus company. Sincerely, Pam Parker 407-709-****