Viagogo

Hello,

As I mentioned in my previous email, during the three days leading up to the concert on July 1, I was in daily contact with your Virtual Assistant, who connected me with an agent each time.

I informed them that I had not received my ticket and that whenever I tried to claim it, I received the following message:

“This transfer has been cancelled by the sender and can no longer be accepted.”

For all three days, your assistants kept telling me that this happens frequently and that I should wait. They also told me that they had contacted the seller but had not yet received a response. I was repeatedly assured that I was protected by Viagogo’s guarantee and that I would either receive a replacement ticket or be issued a full refund.

Even three hours before the concert started, I was still being told to wait and to keep screenshots as proof that I had not received my ticket.

The problem is that I live in the Netherlands and had already paid for my train tickets and a non-refundable hotel reservation. The total cost of these travel expenses was approximately €140, which I also lost, in addition to the €540 I paid for the concert ticket.

Eventually, at 9:46 PM, after the concert had already been underway for 1 hour and 46 minutes, I received an email offering me an upgraded standing floor ticket. Unfortunately, by that point it was completely useless, as I had already missed most of the concert. Furthermore, if I had wanted a standing floor ticket, I would have purchased one from the beginning.

I have screenshots of all my conversations with your Virtual Assistant and agents, and I can provide them if needed.

Given these circumstances, I kindly request a full refund as soon as possible. I trusted the assurances provided by your support team, and because of that I was unable to make alternative arrangements before the concert.

I look forward to your prompt response.

Kind regards,

Eleni

Dear viagogo.com,

I am writing to you to both complain and request data you hold about me related to an issue about: ticket resales

The booking reference was: 64038****

The issue that I have experienced was: I went on the website to order 2 Yungblud tickets, where it automatically says 2 tickets, so I clicked on the 2 tickets and paid for the pair. Once the transaction went through it said only one, then I went on the site to see if I could get another one next to it as it's for my daughter; there was no other single one. I then contacted Viagogo for them to say they will be back in touch, which never happened. It was obviously a clear error on their site

The affect on me was: very stressed as it's taken phone calls and numerous messages to speak. I'm money down now for a ticket that won't be used

The problem occurred on: 2026-04-11

I would like you to: a full refund

I would also remind you that I would like you to provide me with data related to this issue including related communications and transactions between myself and your company.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Aiden Reid 64038****

28 Ellwood, Lundwood Barnsley 28 Ellwood, Lundwood S71 5JF

I purchased 8 tickets from [GEOGRAPHIC_DATA] and due to financial reasons had to have 6 relisted. The first 2 went through without a hitch and I received a thank you email from viagogo for doing so.

The next 2 were sold and I received an email from viagogo, which I still have asking me to email the tickets to the buyer, which i did. The following day I received another email from viagogo stating the buyer hadn't received the tickets and I had an hour to do so. So I sent them again double checking they had gone to the correct email address, which they had. Then I received another email from viagogo stating the sale had been cancelled and I would be fined.

The following day viagogo withdrew $60 from my account.

That night my Son and I went to the concert and we got into the venue, however our seats had been sold to other people and w3e had the security guards to check. I knew I had 2 tickets that didn't sell so I asked the [PERSON_NAME] where these seats were and she said it was a full house and there weren't any seats left. She stated I would have to take it up with the seller, which is viagogo.

I have attempted many times to make contact with viagogo via phone and email but have all been a waist of time. They email me when their asking for money, but the reply email comes back.

I booked a ticket to magic round back in jan this year and paid a premium price of $272 for one day. I have been off of work for a month from a serious bacterial infection and now cant attend i am looking at losing flights from cairns and accomodation already so wanted to try and sell my ticket.

Viagogo already charged me more than ticketek being a 3rd party company and wont let me sell it elsewhere because they are non transferable ive tried for 1 week to sell on their website but they wont activate my listing because they said i have to transfer it from ticketek but i didnt purchase from ticketek and i dont have an account to sign in to do such a thing.

They have trapped me so now they are encouraging me to also sell it for almost half to be competitive with other seats which tells me they over charged me in the first place and then they are double dipping and going to take another fee once i have resold it through their platform which is the only option i dont care what their policy states this is an absolute scam and illegal im going to report them for being misleading and scalping me which they advise against to me but its ok for viagogo to do it is it??? Never go through this company they are day light scammers!!!