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Top Question
#25215

How can I use my voucher?I have no option for gift card or promo number at checkout

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Answer:
by #1783466

According to viagogo.com, if you have a voucher code for Viagogo, you can redeem it following the steps below:
  • Select the event and tickets you want to purchase and click the Buy button. Please note that the event should be valid for the voucher. In some cases, vouchers are issued only for specific events.
  • Go to the Review section and click on the Gift Voucher link.
  • Enter the voucher code in the box.
  • Click the Redeem Voucher button.
  • The voucher amount will be automatically deducted from the price.

Please note that it is better to login to your Account before searching for the tickets, because some vouchers can only be used for certain users.

by #1990694

Review section is available only after submitting credit card info? The card will be charged? Or I have possibility to review the order and use the voucher? It is not clear at all. The service and explanations can be better. Thanks you.

by #2011235

i have the exact same problem. there was no gift voucher button and they charged my credit card. they are thieves....it.s a scam

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Question:
#34973

Как вернуть деньги за билеты?I bought tickets for the match on April 18 this year. in connection with the coronavirus, can I return the money for the tickets?

I live in Russia and my country has introduced restrictions on air travel, including to France,my tickets number 2413**** Мероприятие в Париже 18 апреля. В связи с коронавирусом и постановлением о карантине в России-можно ли вернуть деньги за билеты, так как, скорее всего, поездка отменяется?

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Answer:
by #1839882

Согласно сайту Viagogo eсли мероприятие было отменено — вам не нужно предпринимать никакие меры. Компания сама свяжется с вами. У вас будет право на получение возврата средств в полном объеме. Если мероприятие было перенесено на другую дату — вам не нужно предпринимать никакие меры. Компания свяжется с продавцами и покупателями, чтобы подробнее рассказать о следующих шагах.
Все мероприятия считаются неотмененными, пока не было сделано официальное заявление о том, что мероприятие отменяется.
Обработка возврата средств может занять до 30 дней с момента одобрения вашей заявки на его получение.

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Question:
#25204

Where is my ticket ? Order ID 2226****.

Hi , ticket bought and order ID says delivered but till date I have not received any . Pls get back to us

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Answer:
by #1783467

According to the Viagogo FAQ page, you should receive your tickets in the week leading up to the event. The reason is that most event organizers issue tickets close to the event date, frequently, the week of the event.
If you are travelling to the event, you should add your travel address and expected departure date so that Viagogo can ship your tickets to the right place.
If you still need any assistance, you may try to reach out to Viagogo Customer Care by phone at (866) 961-3071 or by email at customerservice@orders.viagogo.com and provide them with full details regarding your issue.

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Question:

IT is possible to change the date of the show?Céline Dion show was supposés to ne on september on Montreal but gas changed for november 19. This New date it is not very good for me. I would like to know if it possible to change the date?

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Answer:
by #1779154

According to Viagogo FAQs, you cannot cancel or exchange the tickets after you purchased them. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for.

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Question:
#23668

We didn't get the tickets we ordered more than 1 week ago.Hello, we ordered tickets for the concert Billy Aylish, and on your website it was written that the tickets will come within 5 days, but 5 days have passed, and we do not have tickets. Can you tell me in how much roughly they will be? Our order number 2323****

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Answer:
by #1783468

According to the Viagogo FAQ section, you should receive your tickets in the week that leads to the event because most event organizers issue tickets close to the event date.
Please note that if you are travelling to the event, you should add your travel address and the departure date in order Viagogo could ship your tickets to the right place as soon as they are ready to be shipped.
Please contact Viagogo Customer Service by phone at (866) 961-3071 or by email at customerservice@orders.viagogo.com for further assistance.

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Question:
#20718

Have tickets to the Rolling Stones in May 22 concert are they still good.

Have tickets to the Rolling Stones in May 22 concert are they still good

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Answer:
by #1732432

Your question is quite specific. It is better to contact Viagogo customer service for assistance with your issue. You can do it via Viagogo Contacts Tab on Pissed Consumer website.

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Question:
#19940

Pourquoi vous ne m'avez pas encore remboursé mes billets Fête des vignerons`?/Je vous ai achetés des billets pour la fête des vignerons et je n'ai jamais rien reçu! Vous m'avez indiqué que vous alliez vendre ces billets et j'attends depuis longtemps et toujours rien!!! Pierre Tharin (079/332.01.04)

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Answer:
by #1714627

According to Viagogo FAQ page when your tickets are ready to download, you will receive an email from Viagogo with the link to download them. After clicking on the link, you can view the tickets and print them or download and save them as a PDF. Your tickets will also be available under the Purchases section. Follow the instructions to download them.

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Question:

i purchased tickets for pit bull event. i need information to get my tickets.

I rec'd an email but that night I purchased tickets on 05/29/19.

I don't have the email or confirmation # or the order#.

how do I get my tickets. ive called your customer service #'s but they are no help and cannot get a live person to speak to me!!1

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Answer:
by #1708410

According to Viagogo FAQ page when your tickets are ready to download, you will receive an email from Viagogo with the link to download them. After clicking on the link, you can view the tickets and print them or download and save them as a PDF. Please note that only one copy of the barcode will be accepted at the venue. Your tickets will also be available under the Purchases section. Follow the instructions to download them.

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Question:
#17752

I bought foo fighters Tix in February. I haven't received the Tix or been contacted.

Funds were withdrawn from my account. Help!.

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Answer:
by #1666948

According to Viagogo Customer Service, you an expect to receive your ticket as soon as the event organizers release tickets. It can be weeks or a few days before the event. For e-tickets, you will be notified via email when they are downloadable and printable unless you have purchased “Instant Download” e-tickets, which should be available to download and print right after you buy them. You can always monitor the status of your order in the Purchases section. 

If you haven’t received your order, you should contact Viagogo Customer Service:

  • Log in to your account Viagogo account.
  • Click on “My Purchases” (or “My Sales” if you are a seller).
  • Choose the order you want to contact Viagogo about.
  • Click on the “Customer Support” tab.
  • Select the question that describes your issue the best.

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Question:
#14178

Ticket Delivery.

How can I tract how far my tickets are from delivery

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Answer:
by On Behalf of Pissed Consumer Help Center #1615561

Viagogo Customer Support states that you can expect to receive your tickets as soon as event organizers release tickets. It can be weeks or just a few days before the event. After the tickets have been sent to you, you will be notified via email. If you bought e-tickets, the company will notify you via email once they are ready to download and print. If you bought ‘Instant Download’ e-tickets, they will be available to download and print from your Purchases shortly after purchasing. You can track the status of your order in the Purchases section.

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