Ask Community about Viagogo

Review section is available only after submitting credit card info? The card will be charged? Or I have possibility to review the order and use the voucher? It is not clear at all. The service and explanations can be better. Thanks you.

i have the exact same problem. there was no gift voucher button and they charged my credit card. they are thieves....it.s a scam

Viagogo Customer Support states that you can expect to receive your tickets as soon as event organizers release tickets. It can be weeks or just a few days before the event. After the tickets have been sent to you, you will be notified via email. If you bought e-tickets, the company will notify you via email once they are ready to download and print. If you bought ‘Instant Download’ e-tickets, they will be available to download and print from your Purchases shortly after purchasing. You can track the status of your order in the Purchases section.

If you have any questions about your order or sale, you should contact Viagogo Customer Support. Please follow the instructions below:

• Log in to your Viagogo account
• Click on “My Purchases” (or “My Sales” if you are a seller)
• Choose the order you want to contact Viagogo about
• Click on the “Customer Support” tab
• Select the question that describes your issue the best

According to the Viagogo Help Center page, the best way to contact them about an order or sale is to:

• Log in to your Viagogo account
• Click on “My Purchases” (or “My Sales” if you are a seller)
• Choose the order you want to contact Viagogo about
• Click on the “Customer Support” tab
• Select the question that describes your issue the best

Viagogo FAQ provide sufficient details on how you can sell unwanted tickets on their platform.Please follow the instructions below:

• Click on the “Sell Tickets” button on the top right of the home page.
• Search for the event you would like to sell tickets for. If you can’t find your event, you should tell the company about it here https://www.viagogo.com/Browse/eventrequest and they will add it to their database.
• Follow the steps to enter your ticket details, your details, and how they should pay you once your tickets sell.
• Review and confirm your listing and the company will promote your tickets to potential buyers.

• Log in to your Viagogo account.
• Click on “My Purchases” (or “My Sales” if you are a seller)
• Choose the order you want to contact Viagogo about
• Click on the “Customer Support” tab
• Select the question that describes your issue the best

If you came across any fraudulent activity with your card, you should report the issue to the company. You may contact Viagogo by phone (866) 961-3071 (a toll-free number for U.K. residents) and by email customerservice@orders.viagogo.com. The company street address is

According to the Viagogo Help Center, you can expect to receive your ticket as soon as the event organizers release tickets. It can be weeks or just a few days before the event. After the tickets have been sent, you will be notified via email. Please, check out detailed information on this issue in the article Top 10 Viagogo Consumers' Questions.

The Viagogo Help Center provides sufficient details on how you can sell your tickets. Please, follow the instructions below:

• Visit the website and click on “Sell Tickets” option (top right-hand corner)
• Choose the event you want to sell tickets for or ask them to add the event if you can’t find it on the list provided to you
• Type in the ticket details and all other information requested, including how you wish to be paid when your ticket is sold
• Confirm the listing

I just did the same thing and I am trying to get my money back for the flyers game for me and my daughter

According to the Viagogo Help Center page, you can expect your tickets as soon as the event organizers release tickets. It can be weeks or just a few days before the event. If you bought e-tickets, you will be notified via email once they are ready to download and print. If you bought Instant Download e-tickets, they will be available to download and print from your Purchases shortly after purchasing. You can track the status of your order in the Purchases section.
You may print your tickets either directly after you purchase them (if it is an Instant Download e-ticket) or as soon as they are ready to download and print. You will receive an email with a link to use to download and print your ticket. As an alternative, you may go to the Purchases section and follow the instructions provided to download and print your ticket.
The Tessera del tifoso is an identity document that you must have to be admitted to the stadium. The tessera holds the ticket digitally, so Scan of ID is required to enter. You should have your ticket (with a name on it) and your tessera to attend a number of specific matches. If you need any assistance with your Tessera del tifoso, you should contact the box office and provide them with your tesera details.If you need help with your order on Viagogo.com, you may contact the company following the instructions below:

• Log in to your Viagogo account.
• Click on “My Purchases” (or “My Sales” if you are a seller).
• Choose the order you want to contact Viagogo about.
• Click on the “Customer Support” tab.
• Select the question that describes your issue the best

According to the Viagogo Customer Support, you may print your ticket either directly after you purchase it (if it is an Instant Download e-ticket) or as soon as it is ready to download. The company will send you an email with a link to use to download and print your ticket. As an alternative, you can go to the Purchases section and follow the instructions provided to download and print your ticket.
You may always contact the company customer support about an order or sale anytime before the event date and 3 months after. Please, follow the instructions below:

• Log in to your Viagogo account.
• Click on “My Purchases” (or “My Sales” if you are a seller).
• Choose the order you want to contact Viagogo about.
• Click on the “Customer Support” tab.
• Select the question that describes your issue the best.

Viagogo FAQ provide sufficient details on this issue. You can expect to receive your tickets as soon as the event organizers release tickets. It can be weeks or just a few days before the event. For e-tickets, you will be notified via email when they are downloadable and printable. If you have bought Instant Download e-tickets, you can download and print them right away after your purchase. You can always track the status of your order in the Purchases section.

There are mixed reviews about Viagogo, as with every service or product provided. Some consumers are completely satisfied with their experience with Viagogo.com, others are not. Viagogo is considered to be one of the biggest ticket marketplaces in the world. They have been operating for quite a while. On the other hand, they came under criticism for the way they operate.Caution should be always exercised if it comes to conducting business online.