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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
Price Affordability
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Value for money

Viagogo is a secondary ticket selling source, so inflation will happen, but what I don't understand is why those prices are so ridiculously high! I paid for tickets to see my favourite K-pop group BTS' Wings Trilogy concert and I was excited when I saw that they had arrived, but when I checked the price labelled on the ticket, I was appalled to see it more than HK $1000 below what I paid on that *** site.

When I realized my faults for not checking all sources properly and realizing that's how mega fans in my grade spent less than $2000 on tickets RIGHT NEXT TO THE STAGE. I'm very much aggravated by the lack of transparency. I'm very much heartbroken and feeling very guilty since I'd invited my friend along and she was going to (not sure if she will now) repay me the amount for her ticket. This is my second ever concert, too, and I adore the performers and I'm mad that not a cent of the inflation will go to the wonderful members (I wouldn't be complaining if the money did go to the boys).

I'm not even going to bother contacting customer service because from what I can tell, it's no use.

Let's just hope the tickets won't be "invalid" when the time arrives. I want to see them after all.

Product or Service Mentioned: Viagogo Bts Concert Ticket.

Reason of review: Pricing issue.

Monetary Loss: $3064.

Preferred solution: Price reduction.

I didn't like: Rip off fees, No contact details, High inflation, Being scammed, Losing money.

Company wrote 0 public responses to the review from Apr 06, 2017.
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I also purchased a ticket for my sister and paid a kind of hefty amount for it. I was in a rush buying it and did not look for reviews beforehand. Now I am worried if her ticket will not be valid and I won’t be geeting any refund.


Hi. I recently purchased tickets from viagogo for BTS world tour concert.

I just want to ask you if your ticket was valid? That's pretty much all I am worried about as of now.

I really just wanna see BTS.... I've been a fan for so long and my heart will seriousg be broken af if the tickets aren't legit.


So did you get your tickets safe and sound? Did it work at the venue? If not, how did you get the refund?

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