I wanted to sell the security through Viagogo. The ticket was sold and the 48-hour problem reporting period started.
After 3-4 hours, I decided to give up the sale and go to the match and I reported it. I did not encounter any warning or problem. And after going to the match, I saw that my account was deducted 540 TL. I did not receive more than ten e-mails to Viagogo.
I'm sorry, why did you make this cut and on what basis? It says that if I read the penal terms on their websites then a penalty of 20 USD can be applied if the problem is reported and abandoned within 48 hours. But the deduction made by me is 160 USD. Also I can not find any interlocutors in my face, there is not even an email address on the website.
Please be careful when buying or selling tickets to this company. I will seek out my legal rights, and I will warn everybody from social media against Viagogo.
Reason of review: Poor customer service.
Monetary Loss: $160.
Preferred solution: Full refund.
I didn't like: Losing money, No receiving what i ordered, Customer service.