Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I wanted to sell the security through Viagogo.The ticket was sold and the 48-hour problem reporting period started.

After 3-4 hours, I decided to give up the sale and go to the match and I reported it. I did not encounter any warning or problem. And after going to the match, I saw that my account was deducted 540 TL. I did not receive more than ten e-mails to Viagogo.

I'm sorry, why did you make this cut and on what basis? It says that if I read the penal terms on their websites then a penalty of 20 USD can be applied if the problem is reported and abandoned within 48 hours. But the deduction made by me is 160 USD. Also I can not find any interlocutors in my face, there is not even an email address on the website.

Please be careful when buying or selling tickets to this company.I will seek out my legal rights, and I will warn everybody from social media against Viagogo.

Reason of review: Poor customer service.

Monetary Loss: $160.

Preferred solution: Full refund.

I didn't like: Losing money, No receiving what i ordered, Customer service.


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