Contact Viagogo Customer Service
Viagogo Phone Numbers and Emails
Toll-Free Number:
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(877) 263-2410USA / International
Customer Service:
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+54 115 984 2168Argentina
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+6 128 318 0255Australia
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+4 372 011 5826Austria
Viagogo Emails:
Viagogo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Viagogo Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Viagogo is 8772632410. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Viagogo may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Viagogo Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Viagogo is 8772632410. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Viagogo may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
People call Viagogo mainly because of refund, request for information, shipping and delivery.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Viagogo is customerservice@orders.viagogo.com. 89% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Viagogo Website:
Viagogo Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
160 Greentree Drive, Suite 101,
Dover, Delaware, County of Kent,
19904, USA
Fax:
Viagogo Customer Service Reviews
Bought tickets, and got turned away at the stadium since our names werent on them. Turns out you cant use resold tickets in Greece. Customer support was helpful and gave us a refund.
Viagogo offered me great choice to buy tickets online. It was easy since I bought tickets easily.
I paid online with bank card.
It was done on 16th February.
Game that I bought tickets for took part in Arena on 4th April.
Viagogo told me that I would get cards 7 days before the game. The latest deadline was 3 hours before game.
Tickets were delivered 7 days after the game. I wrote, called, wrote the customer support and didn't get any tickets in time. And no money refund.
Application stucked and couldn't deliver tickets neither. I am embarassed.
We are still awaiting a refund and have no tickets will wait until the 15 April to see if our refund is returned
How Good is Viagogo's Customer Service?
Summary of Viagogo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Viagogo?
Request for Information Question:
- “Linkin Park transfer deadline inquiry”
- “Confirmation of my order”
- “No confirmation email”
Shipping and Delivery Question:
- “My ipl final ticket not received at my address”
- “Shipping problem”
- “Shipping problems”
Product/ Service Question:
- “Fake tickets from you”
- “Listing not working”
- “I want to buy ticket for ipl final”
Refund Question:
- “Refund”
- “I want my money back!!”
- “My money hasn’t refund”
Activation/ Cancellation Question:
- “Tickets for today concert are canceld from sender”
- “Concert cancelled”
- “URGENT!!! I ACCIDENTALLY SOLD TICKETS THE DEAL MUST BE CANCELLED. NO MONEY WAS SENT”
Payments and Charges Question:
- “Charged and no ticket was given”
- “Over charged”
- “Over charge”
Return/ Replace Question:
- “To change my account email”
- “Change email”
- “Change of name ticket”
Account Question:
- “Unlock tickets”
- “I am not able to login and find my ticket”
- “Cant find my tickets and suspicious of fraud”
Website/ Application Question:
- “Can't download tix. Chat failed”
- “Ticket not shown on download”
- “Ticket not shown on download link”
Cards Question:
- “Companion card”
- “I put credit card information to buy tickets reviewed the order and the screen went away and tried it again and the tickets not available. What's going on?”
- “Pásalig card”
Staff Question:
- “Customer service”
- “My tickets from viagogo didn't arrive. You helped me to reach their customer service”
- “Customer service query”
Other Question:
- “No tickets”
- “I cannot transfer my tickets for sale”
- “Ticket wrong”
Compare Viagogo Customer Service To
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