Viagogo Contact Information

Toll-Free Number:

  • (866) 961-3071
  • (866) 961-3071
  • +44 203 137 6080
  • +44 203 137 0960
  • +44 203 170 8858
  • +44 870 218 1429
  • +44 843 658 0829
  • +44 870 280 7034
  • +44 844 826 0843
  • +44 871 508 4849
  • +44 844 826 0846
  • +44 845 862 3670
  • +4 122 518 0275

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Currently you can call only US numbers.

Headquarters Address:

viagogo AG
Boulevard Georges Favon 43, 1204
Geneva, 1204


0203 137 1852

Other Info:

Corporate Service Email:
Mon to Fri 08:00-19:00, Sat 09:00-19:00; Sun 10:00-19:00 (GMT)

Viagogo Entertainment Inc
160 Greentree Drive, Suite 101,
Dover, Delaware, County of Kent,
19904, USA

Social Networks:

Summary of Viagogo Customer Service Calls


Customers Contact Viagogo to Ask about:

Request for Information:

  • “Selling tickets question”
  • “Question on tickets inbought”
  • “Worried about tickets”

Shipping and Delivery:

  • “Did not receive ticket”
  • “To find out where is mine tickts”
  • “Havent got my tickets yet show is tonight”

Activation/ Cancellation:

  • “I don’t know why my ticket order was cancelled”
  • “Cancel tickets”
  • “I purchased tickets (2) for 09/22/18 (2) for 09/23/18 Bourbon and beyond music festival, Louisville, Ky. 09/23/18 event was cancelled,”


  • “Refund for cancellation”
  • “Ticket refund”
  • “Date was in UK not us format need full refund”

Payments and Charges:

  • “Non payment”
  • “Failed payment of sold ticket”
  • “Why do I have to wait for the payment until after the buyer gained access ? If he doesn't show up it should not be my problem.” , Review #1407618

Return/ Replace:

  • “Need to change ticket delivery email”
  • “Change address to my ticket shipment”
  • “Returned tickets”

Product/ Service:

  • “Buying tickets”
  • “I want to buy tickets”
  • “Trouble buying tickets for Coachella”


  • “Cant find my sales on my account”
  • “I cannot seem to access my account therefore i cannot get to my tickets and concert is in a week.”
  • “Account deativated - i have not get paid.”


  • “I want to asking about phone number of customer service singapore and asking about ticket”
  • “Customer service”
  • “Customer service query”

Website/ Application:

  • “I was sold fake tickets on this website”
  • “Website”


  • “Credit card issues”


  • “I need to know on the floor what section are tickets are in”
  • “Couldn’t get my tickets”
  • “To talk about my tickets”

Viagogo Rating Stats

1.4 out of 5 stars
based on 288 reviews
See all 582 reviews reviews

Rating stats

  1. 215 reviews
  2. 49 reviews
  3. 14 reviews
  4. 5 reviews
  5. 5 reviews

Rating trend

About Viagogo

Top 5 Likes about Viagogo

Ease of use to buying tickets, That they had tickets we wanted, Idea of getting a ticket from them, Looked like respectable site, Easy website

Top 5 Dislikes about Viagogo

Terrible customer service, I have fallen into a scam, Porr service and failure to keep the money back guarantee, Fraud, Service fee and potential abuse of young buyers


Viagogo is an online retailer of tickets. The store specializes in selling tickets to four main types of events: concerts, theatres, festivals and different sport events. The company operates in about 50 countries and sells tickets for all live events all over the world. Viagogo’s main office is located in United Kingdom and it has resident offices in many countries around the world. The company cooperates with many big organizations and sport teams such as Manchester City, Chievo, Fulham FC, Royal Ascot and others. Viagogo also offers a wide range of tickets to musical events such as Tomorrowland, V Festival, Sensation White etc.

Viagogo reviews and complaints

Viagogo is ranked 19 out of 241 in Tickets category

Area Served

Worldwide, USA

Payment Methods


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Viagogo Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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