Contact Viagogo Customer Service
Viagogo Phone Numbers and Emails
Toll-Free Number:
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(877) 263-2410USA / International
Customer Service:
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+5 622 938 1127Americas
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+54 115 984 2168Argentina
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+6 128 318 0255Australia
Viagogo Emails:
Viagogo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Viagogo Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Viagogo is 8772632410. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 68% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Viagogo may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Viagogo Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Viagogo is 8772632410. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 68% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Viagogo may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
People call Viagogo mainly because of refund, request for information and product/ service.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Viagogo is customerservice@orders.viagogo.com. 89% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Viagogo?
Most Popular Number:
| Total calls: 3 768 | Issues resolved: 100 | Last call: Jan 15, 2026 |
Contact Information
Viagogo Website:
Viagogo Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
160 Greentree Drive, Suite 101,
Dover, Delaware, County of Kent,
19904, USA
Fax:
Viagogo Customer Service Reviews
Resolved my issue with no drama at all. Exceeded what they promised.
Minimal waiting time on the phone. Couldn't be happier.
Bought tickets, and got turned away at the stadium since our names werent on them. Turns out you cant use resold tickets in Greece. Customer support was helpful and gave us a refund.
How Good is Viagogo's Customer Service?
Summary of Viagogo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Viagogo?
Request for Information Question:
- “Wondering how to get my tickets that I have bought for lainey wilson”
- “Customer support dispute”
- “I have bought 2xtickets for the Edinburgh Military tattoo and I need to know the seating numbers and if one is a wheelchair space. Also I need my tickets asap”
Shipping and Delivery Question:
- “Just for query about when i get the ticket once i purchase it”
- “Tickets not delivered”
- “Not received Lewis Capaldi tickets and not shown in my account”
Product/ Service Question:
- “They didnt send the access code on my gmail”
- “Can’t access tickets”
- “Can't find ticket”
Refund Question:
- “Refund”
- “Need a refund as we are cheated, ticket was 150 aed but the conversion is charged so high that ticket is costed almost double the price”
- “Refund without consent”
Activation/ Cancellation Question:
- “Is my tickets getting cancelled?”
- “Sudden cancellation”
- “Cancelled concert refund”
Payments and Charges Question:
- “Dispute”
- “Customer dispute”
- “Dispute issue”
Return/ Replace Question:
- “Change of date not suitable”
- “Booked wrong dates”
- “Return ticket by mistake”
Account Question:
- “Verify order”
- “Stolen money from bank account”
- “Unlock tickets”
Website/ Application Question:
- “Can’t download 5 x tickets for Ashes”
- “Unable to download tickets”
- “Chasing up tickets for Lewis capaldi Adelaide concert tonight my tickets I can’t claim they are in someone else’s name i have been dealing with Carlos on the app & uploaded documentation that I purchased but have heard nothing back concert is in”
Cards Question:
- “I need a compaion card ticket for Kesha as my 15 yrs son purchased a ticket online with your company he has disabilities”
- “Companion card”
- “I put credit card information to buy tickets reviewed the order and the screen went away and tried it again and the tickets not available. What's going on?”
Staff Question:
- “Customer service”
- “My tickets from viagogo didn't arrive. You helped me to reach their customer service”
- “Customer service query”
Other Question:
- “Dispure”
- “Tickets”
- “Can't claim tickets”
Compare Viagogo Customer Service To
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