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Contact Viagogo Customer Service

Viagogo Phone Numbers and Emails

Toll-Free Number:

  • (877) 263-2410
    USA / International
Call customer service
Send Message

Customer Service:

  • +54 115 984 2168
    Argentina
  • +6 128 318 0255
    Australia
  • +4 372 011 5826
    Austria
  • +327 848 0408
    Belgium
  • +3 873 390 2936
    Bosnia and Herzegovina
  • +55 213 958 0181
    Brazil
  • +86 400 842 3252
    China
  • +572 485 5871
    Colombia
  • +3 851 554 4217
    Croatia
  • +42 022 888 3086
    Czech Republic
  • +458 988 7866
    Denmark
  • +35 894 245 1068
    Finland
  • +3 397 518 0956
    France
  • +49 892 109 3184
    Germany
  • +8 525 803 8015
    Hong Kong
  • +35 376 680 1028
    Ireland
  • +9 723 978 6026
    Israel
  • +39 080 072 7435
    Italy
  • +8 134 578 7966
    Japan
  • +52 555 985 4525
    Mexico
  • +3 185 888 1523
    Netherlands
  • +644 831 8831
    New Zealand
  • +478 150 3135
    Norway
  • +4 822 292 3956
    Poland
  • +35 130 880 0795
    Portugal
  • +7 495 669 4213
    Russia
  • +653 159 0566
    Singapore
  • +2 712 004 8206
    South Africa
  • +4 610 199 2563
    Sweden
  • +4 122 508 3203
    Switzerland
  • +88 625 592 4880
    Taiwan
  • +44 203 137 6080
    United Kingdom

Americas:

  • +5 622 938 1127
    Chile

Viagogo Emails:

Customer Service
Headquarters
Legal
Privacy Inquiries
Media
Press Inquiries
Is this your business?

Viagogo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Viagogo Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    77% phone 23% email
  • The best phone number to call Viagogo is 8772632410. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.

  • Be prepared for the call as Viagogo may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.

View full overview ›
PissedConsumer Club

Contact Information

Viagogo Website:

Viagogo Help Center:

Corporate Office Address:

viagogo AG
Rue de Lyon 109
Geneve, Geneva 1203
Switzerland

Other Info (opening hours):

Mailing Address:

Viagogo Entertainment Inc.
160 Greentree Drive, Suite 101,
Dover, Delaware, County of Kent,
19904, USA

More contact details

Fax:

0203 137 1852

Viagogo Customer Service Reviews

1.2 / 5
Bad
Sorin M Fem
Promises, not tickets

I bought tickets to a concert from viagogo.com, and I received just mails with directions to wait, maybe 1 year, who knows. I did not receive the tickets I bought.

They took my money from my account.

If they do not give my money back on monday, I will announce the police, the consumer protection office and the UE officials (they asked viagogo.com 2 years ago to change the details on the website, in order to inform correctly the customers what they are selling in fact, because they are selling a promise to sell in future some tickets they do not have). I do not want such a deal, with money spent on a promise.

Guest-6570298
Refund
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

Bought tickets, and got turned away at the stadium since our names werent on them. Turns out you cant use resold tickets in Greece. Customer support was helpful and gave us a refund.

Guest-6559815
7 days late in delivering tickets
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Viagogo offered me great choice to buy tickets online. It was easy since I bought tickets easily.

I paid online with bank card.
It was done on 16th February.
Game that I bought tickets for took part in Arena on 4th April.
Viagogo told me that I would get cards 7 days before the game. The latest deadline was 3 hours before game.
Tickets were delivered 7 days after the game. I wrote, called, wrote the customer support and didn't get any tickets in time. And no money refund.

Application stucked and couldn't deliver tickets neither. I am embarassed.

Todd F Qct
They need to do better
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

We are still awaiting a refund and have no tickets will wait until the 15 April to see if our refund is returned

How Good is Viagogo's Customer Service?

Bridgitte Grp
Bridgitte Grp
Feels Disappointed | Apr 17, 2025

Poor..

Read full quote
Amirah Jeg
Amirah Jeg
Feels Satisfied | Sep 23, 2024

Great

Read full quote
Kamika Kkq
Kamika Kkq
Feels Disappointed | Sep 08, 2024

The responsiveness of customer service is excellent. But I was pissed because Viagogo did not solve my problem which I believe they should be able to since they are in this business.

Read full quote
Kristina V Zwf
Kristina V Zwf
Feels Disappointed | Aug 30, 2024

Got tickets on the last day because sender contacted me. They were penting to be sent on my email and nothing happend just hour before concert.
Don't recommend

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Lyndia Jeh
Lyndia Jeh
Feels Disappointed | Jun 23, 2024

You *** liars. I took my holiday to watch romanian football game and you tell me you Don t have the ticket anymore. I m sure you sell the tickets to someone else twice more expensive and tell us you refund the money. Dosen t help me with anything. Worst feedback anytime. I will contact a lawyer. You destroy my holiday, my plans, my money. Shame to you. I will write everywhere to the people see how you really are, LIARS!!!

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Maria-laura S
Maria-laura S
Feels Disappointed | Apr 06, 2024

Un desastre

Read full quote

Summary of Viagogo Customer Service Calls

8.8K TOTAL
CALLS
02:37 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Viagogo?

Request for Information Question:

  • “Linkin Park transfer deadline inquiry”
  • “Confirmation of my order”
  • “No confirmation email”

Shipping and Delivery Question:

  • “My ipl final ticket not received at my address”
  • “Shipping problem”
  • “Shipping problems”

Product/ Service Question:

  • “Fake tickets from you”
  • “Listing not working”
  • “I want to buy ticket for ipl final”

Refund Question:

  • “Refund”
  • “I want my money back!!”
  • “My money hasn’t refund”

Activation/ Cancellation Question:

  • “Tickets for today concert are canceld from sender”
  • “Concert cancelled”
  • “URGENT!!! I ACCIDENTALLY SOLD TICKETS THE DEAL MUST BE CANCELLED. NO MONEY WAS SENT”

Payments and Charges Question:

  • “Charged and no ticket was given”
  • “Over charged”
  • “Over charge”

Return/ Replace Question:

  • “To change my account email”
  • “Change email”
  • “Change of name ticket”

Account Question:

  • “Unlock tickets”
  • “I am not able to login and find my ticket”
  • “Cant find my tickets and suspicious of fraud”

Website/ Application Question:

  • “Can't download tix. Chat failed”
  • “Ticket not shown on download”
  • “Ticket not shown on download link”

Cards Question:

  • “Companion card”
  • “I put credit card information to buy tickets reviewed the order and the screen went away and tried it again and the tickets not available. What's going on?”
  • “Pásalig card”

Staff Question:

  • “Customer service”
  • “My tickets from viagogo didn't arrive. You helped me to reach their customer service”
  • “Customer service query”

Other Question:

  • “No tickets”
  • “I cannot transfer my tickets for sale”
  • “Ticket wrong”

Compare Viagogo Customer Service To

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