Viagogo Phone Numbers and Emails

Toll-Free Number:

  • (877) 263-2410
    USA / International
Send Message

Customer Service:

  • +54 115 984 2168
    Argentina
  • +6 128 318 0255
    Australia
  • +4 372 011 5826
    Austria
  • +327 848 0408
    Belgium
  • +3 873 390 2936
    Bosnia and Herzegovina
  • +55 213 958 0181
    Brazil
  • +86 400 842 3252
    China
  • +572 485 5871
    Colombia
  • +3 851 554 4217
    Croatia
  • +42 022 888 3086
    Czech Republic
  • +458 988 7866
    Denmark
  • +35 894 245 1068
    Finland
  • +3 397 518 0956
    France
  • +49 892 109 3184
    Germany
  • +8 525 803 8015
    Hong Kong
  • +35 376 680 1028
    Ireland
  • +9 723 978 6026
    Israel
  • +39 080 072 7435
    Italy
  • +8 134 578 7966
    Japan
  • +52 555 985 4525
    Mexico
  • +3 185 888 1523
    Netherlands
  • +644 831 8831
    New Zealand
  • +478 150 3135
    Norway
  • +4 822 292 3956
    Poland
  • +35 130 880 0795
    Portugal
  • +7 495 669 4213
    Russia
  • +653 159 0566
    Singapore
  • +2 712 004 8206
    South Africa
  • +4 610 199 2563
    Sweden
  • +4 122 508 3203
    Switzerland
  • +88 625 592 4880
    Taiwan
  • +44 203 137 6080
    United Kingdom

Americas:

  • +5 622 938 1127
    Chile

Viagogo Emails:

Customer Service
Headquarters
Legal
Privacy Inquiries
Media
Press Inquiries
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More phone numbers and emails Less phone numbers and emails

Viagogo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Viagogo Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    76% phone 24% email
  • The best phone number to call Viagogo is 8772632410. 69% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 72% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Viagogo may ask you for the following information to identify you as a customer: order id, first and last name or email.

View full overview ›
PissedConsumer Club

Contact Information

Viagogo Website:

Viagogo Help Center:

Corporate Office Address:

viagogo AG
Rue de Lyon 109
Geneve, Geneva 1203
Switzerland

Other Info (opening hours):

Mailing Address:

Viagogo Entertainment Inc.
160 Greentree Drive, Suite 101,
Dover, Delaware, County of Kent,
19904, USA

More contact details

Fax:

0203 137 1852

Viagogo Customer Service Reviews

1.2 / 5
Bad
Gary P Jjz
No tickets to download
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Issue not resolved. Poor response and service.

Not the first time this has happened with Viagogo. Tickets not delivered promptly.

Read full review
Bryssa Poh
Tiket
stars-rating stars-rating stars-rating stars-rating stars-rating
1.8

Katastrophaler Service,kein Ticket erhalten,und Auf Anfrage kommt viermal die gleiche E-Mail,einfach nur schrecklich

Read full review

How Good is Viagogo's Customer Service?

Lyndia Jeh
Lyndia Jeh
Feels Disappointed | Jun 23, 2024

You *** liars. I took my holiday to watch romanian football game and you tell me you Don t have the ticket anymore. I m sure you sell the tickets to someone else twice more expensive and tell us you refund the money. Dosen t help me with anything. Worst feedback anytime. I will contact a lawyer. You destroy my holiday, my plans, my money. Shame to you. I will write everywhere to the people see how you really are, LIARS!!!

Read full quote
Maria-laura S
Maria-laura S
Feels Disappointed | Apr 06, 2024

Un desastre

Read full quote
Lynette Vgq
Lynette Vgq
Feels Disappointed | Jan 23, 2024

Frustrating. My son couldn't remember which email he'd used to book the ticket. He therefore didn't have the booking reference number. He couldn't get past the first step on either the phone or the live chat option because he didn't have that number. You need to add another option to select for when your customer doesn't have the booking reference. The only reason you were able to help us at all was because we left a message on your Facebook page in desperation. You did eventually sort the matter out though so thanks for that.

Read full quote
Levelle Cfe
Levelle Cfe
Feels Disappointed | Oct 14, 2023

The person the took the line Daisy was not easy to understand, was too complex when explaining and very bad manners.
I ask her to transfer me to a colleague or to a manager and said that it was not possible

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Rachel M Vem
Rachel M Vem
Feels Disappointed | Jul 25, 2023

Not happy at all.. scams.

Read full quote
Addalynn Sjx
Addalynn Sjx
Feels Disappointed | Jul 19, 2023

Hello, in September of last year, 2022, I bought some tickets to Formula 1 Hungary. We are very upset that we have not received the tickets until today.

Read full quote

Summary of Viagogo Customer Service Calls

7.7K TOTAL
CALLS
02:09 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Viagogo?

Request for Information Question:

  • “Support”
  • “Question on ticket”
  • “What to know about my tickets”

Shipping and Delivery Question:

  • “Tickets not arrived”
  • “Paid for tickets and never received them”
  • “BECAUSE I CANT GET THE TICKETS TO PUT UP ON MY RESALE AND I DIDNT EVEN RECIEVE THE MONEY FROM MY RESALE”

Refund Question:

  • “GIVE ME MY MONEY BACK”
  • “Refund for for weekend tickets”
  • “Tickets not refunded”

Activation/ Cancellation Question:

  • “My ticket cancel”
  • “I want to cancel my tickets”
  • “Order cancelled so want refund”

Product/ Service Question:

  • “Not possible to buying Tickets...”
  • “I can’t access the ticket I bought”
  • “Fake tickets”

Payments and Charges Question:

  • “Nobpayment”
  • “I have booked three ticket for India vs Australia payment has been done i don't received tickets”
  • “Fraud”

Return/ Replace Question:

  • “Replacement screws”
  • “Change my order”
  • “Changing payment method”

Account Question:

  • “Can't get into my account”
  • “Won't let me in tennis matches”
  • “I can not log in and am having trouble”

Cards Question:

  • “Pásalig card”
  • “I need the id ticket to rigister the hayya card”
  • “My daughter used my credit card without my permission and bought a very expensive ticket. would like to cancel the purchase as soon as possible”

Staff Question:

  • “Customer service”
  • “Customer service query”
  • “Inventory manager”

Website/ Application Question:

  • “Internet site won't let me buy tickets”
  • “An issue with the website”
  • “I need my ticket application number”

Other Question:

  • “Inquire”
  • “Tickets”
  • “Ticket trouble”

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