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Summary of Viagogo Customer Service Calls

2075 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
01:59 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Viagogo to Ask about:

Request for Information:

  • “Info about tickets I purchased”
  • “Checking my order 16764601”
  • “Ticket question”

Shipping and Delivery:

  • “No ticket delivery”
  • “Paid but did not get order”
  • “Didnt get my ticket email for tonight show”

Activation/ Cancellation:

  • “Cancel an order”
  • “Paid for tickets but want to cancel transaction”
  • “My event was cancelled and I never received a refund”

Refund:

  • “Refund for cancellation”
  • “Ticket refund”
  • “Date was in UK not us format need full refund”

Product/ Service:

  • “Trouble buying tickets for Coachella”
  • “Get ticket”
  • “Get ticket information”

Payments and Charges:

  • “I was charged for Rogers cup tickets that i haven’t got”
  • “Charged twice”
  • “Payment”

Return/ Replace:

  • “Returned tickets”
  • “Change address to my ticket shipment”
  • “Replacement of seats”

Account:

  • “Account delete”
  • “Unable to reset password”
  • “My order is not under my account but my card was charged for it.”

Staff:

  • “Customer service”
  • “Customer service query”

Website/ Application:

  • “Website”

Cards:

  • “Credit card issues”

Other:

  • “Fraud tickets”
  • “I got flyers tickets in the wrong state i live in grays ferry”
  • “I don t have my tickets”

About Viagogo

Top 5 Likes about Viagogo

Ease of use to buying tickets, That they had tickets we wanted, Idea of getting a ticket from them, Looked like respectable site, Easy website

Top 5 Dislikes about Viagogo

Terrible customer service, I have fallen into a scam, Porr service and failure to keep the money back guarantee, Poor service and not being able to contact company, Service fee and potential abuse of young buyers

Summary

Viagogo is an online retailer of tickets. The store specializes in selling tickets to four main types of events: concerts, theatres, festivals and different sport events. The company operates in about 50 countries and sells tickets for all live events all over the world. Viagogo’s main office is located in United Kingdom and it has resident offices in many countries around the world. The company cooperates with many big organizations and sport teams such as Manchester City, Chievo, Fulham FC, Royal Ascot and others. Viagogo also offers a wide range of tickets to musical events such as Tomorrowland, V Festival, Sensation White etc.

Viagogo reviews and complaints

Viagogo is ranked 18 out of 149 in Tickets category

Area Served

Worldwide, USA

Payment Methods

VISA

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Viagogo Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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