Viagogo Contact Information

  • (866) 961-3071
  • +44 203 137 6080
  • +44 203 137 0960
  • +44 203 170 8858
  • +44 870 218 1429
  • +44 843 658 0829
  • +44 870 280 7034
  • +44 844 826 0843
  • +44 871 508 4849
  • +44 844 826 0846
  • +44 845 862 3670
  • +4 122 518 0275

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Headquarters Address:

viagogo AG
Boulevard Georges Favon 43, 1204
Geneva, 1204
Switzerland

Fax:

0203 137 1852

Other Info:

Corporate Service Email: corporate@viagogo.com
Mon to Fri 08:00-19:00, Sat 09:00-19:00; Sun 10:00-19:00 (GMT)

Social Networks:

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Summary of Viagogo Customer Service Calls

2362 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
02:00 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact Viagogo to Ask about:

Request for Information:

  • “Info about tickets I purchased”
  • “I have paid for tickets not had a confirmation email and the event is next week can I please have a copy regarding this matter.”
  • “Checking my order 16764601”

Shipping and Delivery:

  • “I accidentally sold my tickets and i can’t get them back”
  • “Did not receive tickets”
  • “No ticket delivery”

Activation/ Cancellation:

  • “I purchased tickets (2) for 09/22/18 (2) for 09/23/18 Bourbon and beyond music festival, Louisville, Ky. 09/23/18 event was cancelled,”
  • “Cancel an order”
  • “Paid for tickets but want to cancel transaction”

Refund:

  • “Refund for cancellation”
  • “Ticket refund”
  • “Date was in UK not us format need full refund”

Payments and Charges:

  • “Paid in pesos, charged in dollars”
  • “I was charged for Rogers cup tickets that i haven’t got”
  • “Charged twice”

Return/ Replace:

  • “Change address to my ticket shipment”
  • “Returned tickets”
  • “Replacement of seats”

Product/ Service:

  • “Trouble buying tickets for Coachella”
  • “Get ticket”
  • “Get ticket information”

Account:

  • “Account deativated - i have not get paid.”
  • “Need tickets sent to flashseat account”
  • “Account delete”

Staff:

  • “Customer service”
  • “Customer service query”

Website/ Application:

  • “Website”

Cards:

  • “Credit card issues”

Other:

  • “Assistance”
  • “My tickets are still not available to me”
  • “Need to edit email on my listing”

Viagogo Rating Stats

1.4 out of 5 stars
based on 276 reviews
See all 534 reviews reviews

Rating stats

  1. 204 reviews
  2. 48 reviews
  3. 13 reviews
  4. 5 reviews
  5. 6 reviews

About Viagogo

Top 5 Likes about Viagogo

Ease of use to buying tickets, That they had tickets we wanted, Idea of getting a ticket from them, Looked like respectable site, Easy website

Top 5 Dislikes about Viagogo

Customer service, I have fallen into a scam, Porr service and failure to keep the money back guarantee, Fraud, Poor service and not being able to contact company

Summary

Viagogo is an online retailer of tickets. The store specializes in selling tickets to four main types of events: concerts, theatres, festivals and different sport events. The company operates in about 50 countries and sells tickets for all live events all over the world. Viagogo’s main office is located in United Kingdom and it has resident offices in many countries around the world. The company cooperates with many big organizations and sport teams such as Manchester City, Chievo, Fulham FC, Royal Ascot and others. Viagogo also offers a wide range of tickets to musical events such as Tomorrowland, V Festival, Sensation White etc.

Viagogo reviews and complaints

Viagogo is ranked 20 out of 159 in Tickets category

Area Served

Worldwide, USA

Payment Methods

VISA

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