Skip to content
Write review For Business
  • Login

Contact Viagogo Customer Service

How to Reach a Person at Viagogo

Verified Contact Information

Toll-Free Number:

  • 1-877-263-2410
    USA (International)
Call Now
Send Message

Customer Service:

  • +54 115 984 2168
    Argentina
  • +6 128 318 0255
    Australia
  • +55 213 958 0181
    Brazil
  • +35 894 245 1068
    Finlandia
  • +9 723 978 6026
    Israel
  • +52 555 985 4525
    Mexico
  • +644 831 8831
    New Zealand
  • +653 159 0566
    Singapore

Customer Service:

customerservice@orders.viagogo.com

Headquarters:

corporate@viagogo.com

Legal:

privacyrequest@orders.viagogo.com
Privacy Inquiries

Media:

press@viagogo.com
Press Inquiries

Viagogo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Viagogo Phone Number
1 (877) 263-2410
Average Hold Time
00:03:08
Average Calls duration
5 minutes
Most Popular Viagogo Email Address
customerservice@orders.viagogo.com
Viagogo Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
View full overview

How to Contact Viagogo?

The primary Viagogo customer service number is (877) 263-2410. This is both the USA and international line, which you can use to connect with a dedicated specialist regarding purchasing or selling tickets, events, and general inquiries. To view the entire list of regional-related numbers, click on “More phone numbers and emails” on this page.

The company handles most customer service inquiries in writing via the following Viagogo email address: customerservice@orders.viagogo.com. If you need to resolve corporate issues, connect with the company’s headquarters at corporate@viagogo.com. Are you a journalist who gathers additional information about the company for certain material that is planned to be published? Direct your inquiries to press@viagogo.com. Regarding legal-related matters, contact the dedicated specialist at privacyrequest@orders.viagogo.com.

The Viagogo headquarters is based in Switzerland at Rue de Lyon 109, Geneva 1203. This facility serves as the central hub for managing key functions. Regarding official correspondence, it is accepted at the following Viagogo address: Viagogo Entertainment Inc., 160 Greentree Drive, Suite 101, Dover, Delaware 19904, USA.

Viagogo customer service is available 24/7. This schedule is valid for online chat options and other digital forms of communication. Regarding phone support, find out when a specialist can assist you in real-time by sending an email, chatting, or communicating with the manager on one of the social media platforms.

You can contact Viagogo online. For this, visit the “Help center / Contact us” page from the bottom menu of the official company website. There, you’ll see the top buyer and seller questions. Choose one of them and click on it to go to the page with a detailed answer. If you need additional Viagogo support, follow the “Contact Support” at the end of the answer. On a separate page, you can click on the “Start chat” or “Live Chat” button to open a special pop-up window for communication with a virtual assistant. Additionally, you can click on the “See more contact methods” button. In the pop-up window, click on the “Email us” hyperlink to send an email directly.

PissedConsumer Club

Contact Information

Viagogo Website:

Viagogo Help Center:

Corporate Office Address:

viagogo AG
Rue de Lyon 109
Geneve, Geneva 1203
Switzerland

Other Info (opening hours):

Mailing Address:

Viagogo Entertainment Inc.
160 Greentree Drive, Suite 101,
Dover, Delaware, County of Kent,
19904, USA

More contact details

Fax:

0203 137 1852

How Customers Rate Viagogo Support?

3.7 / 5
Needs improvement

Based on 10K calls to Viagogo customer support through PissedConsumer.com and 10 survey responses.

Total Calls
10K
Avg Call Duration
03:13
Issues Resolved
7%

Why Customers Call Viagogo?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 44%
  • Request for Information 11%
  • Shipping and Delivery 10%
  • Product/ Service 10%
  • Refund 8%
  • Payments and Charges 4%
  • Activation/ Cancellation 4%
  • Account 3%
  • Return/ Replace 2%
  • Website/ Application 1%
  • Staff <1%
  • Cards <1%
  • Questions About an Order <1%
  • Fraud & Security Issues <1%
  • Payments & Transfers <1%
  • Streaming Services <1%
  • Booking and Reservation Issues <1%
  • Employment <1%
  • Claims & Legal Issues <1%

Customer Inquiries & Issues

44%
  • "Can't find my tickets"
  • "tickets"
  • "Unable to sell tickets"

Request for Information

11%
  • "Inquiry about ticket transfer"
  • "Question about Sale Listing"
  • "Ticket confirmation"

Shipping and Delivery

10%
  • "Tickets still not arrived"
  • "Physical tickets did not arrive, cannot attend event, refund or workaround possible. Event is TODAY"
  • "Did not receive information for tickets I've purchased to for a concert ticket on tomorrow."

Product/ Service

10%
  • "Problem with the tickets"
  • "Problem with listing"
  • "Ticket link not working"

Refund

8%
  • "Ticket refund"
  • "Scam tickets and no refund"
  • "Where's my refund"

Payments and Charges

4%
  • "Issue with payment"
  • "Fraud company"
  • "Wrongful Charge"

Activation/ Cancellation

4%
  • "Possible cancelation of concert inquiry"
  • "Cancel my purchase"
  • "Ticket cancellation"

Account

3%
  • "Wrong email"
  • "no emails are coming to me from viagogo i cannot access my account or my tickets"
  • "We bought 1 Stray Kids ticket on 2/8/2026 with authorisation code 907585 at 2.33pm for the amount of S$1,436.00"

Return/ Replace

2%
  • "Incorrect"
  • "Change the ticket"
  • "Transfer change to upload link"

Website/ Application

1%
  • "was misled that it was primary ticket selling website warnings were apparently sent but weren't clear"
  • "Difficulties downloading my tickets"
  • "I don't see my ticket in fifa website"

Staff

<1%
  • "misled that it wasnt a primary ticket selling service"
  • "Haven't received followup email as promised by case manager"
  • "customer service"

Cards

<1%
  • "Gift card not working"
  • "I need a compaion card ticket for Kesha as my 15 yrs son purchased a ticket online with your company he has disabilities"
  • "Companion card"

Questions About an Order

<1%
  • "Order"
  • "My order"
  • "Order problem"

Fraud & Security Issues

<1%
  • "Fraud"
  • "Scammed"

Payments & Transfers

<1%
  • "Payout"
  • "Money transfer"
  • "Wallet"

Streaming Services

<1%
  • "Ontvangen kaartjes"
  • "Cantvretrieve tickets"
  • "Getvtickets"

Booking and Reservation Issues

<1%
  • "Ticket"

Employment

<1%
  • "Interview"

Claims & Legal Issues

<1%
  • "Claim"

Compare Viagogo Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Ticketmaster
Ticketmaster Customer Service
stars-rating-fill
4.2 out of 5
Stereoboard
Stereoboard Customer Service
TicketSmarter
TicketSmarter Customer Service
stars-rating-fill
5.0 out of 5

Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Viagogo? What happened? What can we help you with?
Submit review Don't show this popup
Viagogo
Reviews Contacts Community