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Summary of Viagogo Customer Service Calls

1546 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
01:55 AVG CALL DURATION
1% ISSUES RESOLVED

Customers Contact Viagogo to Ask about:

Shipping and Delivery:

  • “Delivery of the tickets”
  • “Shipping”
  • “Ticket delivery”

Cancellation:

  • “My event was cancelled and I never received a refund”
  • “Cancel order”
  • “I want to canceled my order”

Refund:

  • “I need a refund on my ticket”
  • “I was not able to attend a concert, I would like to get a refund.”
  • “To try to get a refund due to illness”

Account:

  • “Cause i cant login to my account”
  • “My order is not under my account but my card was charged for it.”
  • “To see why they took money out my account”

Staff:

  • “Customer service”
  • “Customer service query”

Payments and Charges:

  • “Overcharged”
  • “They lied about the charge.”
  • “Overcharges”

Return/ Replace:

  • “Replacement of seats”
  • “Tickets returned to sender”

Website/ Application:

  • “Website”

Cards:

  • “Credit card issues”

Other:

  • “Over priced tickets”
  • “Urgent situation, they do not find our tickets for the ucl final!!!!”
  • “I need ticket number in order to get fan-id”

About Viagogo

Top 5 Likes about Viagogo

Ease of use to buying tickets, Idea of getting a ticket from them, Looked like respectable site, Easy website, That they had tickets we wanted

Top 5 Dislikes about Viagogo

Terrible customer service, Porr service and failure to keep the money back guarantee, Poor service and not being able to contact company, I have fallen into a scam, Service fee and potential abuse of young buyers

Summary

Viagogo is an online retailer of tickets. The store specializes in selling tickets to four main types of events: concerts, theatres, festivals and different sport events. The company operates in about 50 countries and sells tickets for all live events all over the world. Viagogo’s main office is located in United Kingdom and it has resident offices in many countries around the world. The company cooperates with many big organizations and sport teams such as Manchester City, Chievo, Fulham FC, Royal Ascot and others. Viagogo also offers a wide range of tickets to musical events such as Tomorrowland, V Festival, Sensation White etc.

Viagogo reviews and complaints

Viagogo is ranked 19 out of 144 in Tickets category

Area Served

Worldwide

Payment Methods

VISA

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Viagogo Stats

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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