Contact Viagogo Customer Service
Viagogo Phone Numbers and Emails
Toll-Free Number:
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(877) 263-2410USA / International
Customer Service:
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+54 115 984 2168Argentina
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+6 128 318 0255Australia
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+4 372 011 5826Austria
Viagogo Emails:
Viagogo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Viagogo is 8772632410. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Viagogo may ask you for the following information to identify you as a customer: order id, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Viagogo is 8772632410. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Viagogo may ask you for the following information to identify you as a customer: order id, first and last name or email.
People call Viagogo mainly because of refund, request for information, shipping and delivery.
17% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Viagogo is customerservice@orders.viagogo.com. 90% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Viagogo Website:
Viagogo Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
160 Greentree Drive, Suite 101,
Dover, Delaware, County of Kent,
19904, USA
Fax:
How Good is Viagogo's Customer Service?
Summary of Viagogo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Viagogo?
Request for Information Question:
- “Tickets concern”
- “Status of my ticket”
- “Query about a concert”
Shipping and Delivery Question:
- “Haven't received my pearl jam ticket”
- “Tickets not delivered”
- Did not receive my refund
Refund Question:
- “Ticket refund issue”
- “Refund”
- “GIVE ME MY MONEY BACK”
Activation/ Cancellation Question:
- “Sale cancelation”
- “Purchased tickets, artist canceled”
- “I ordered 2 tickets for classic fm live but person accompany has had to cancel due to family bereavement. I went in to sell tickets but it only gives me the option to sell 2 tickets whereas I only wish to sell one and retain one ticket”
Product/ Service Question:
- “What if I don't get my ticket or the tickets are fake”
- “Tickets not working”
- “Our cell phone was stolen in Madrid so we can't access tickets on our phone.”
Payments and Charges Question:
- “Fraud”
- “Payment of sold tickets”
- “Nobpayment”
Return/ Replace Question:
- “Replacement screws”
- “Change my order”
- “Changing payment method”
Account Question:
- “Unable to login”
- “Can't get into my account”
- “Won't let me in tennis matches”
Staff Question:
- “My tickets from viagogo didn't arrive. You helped me to reach their customer service”
- “Customer service”
- “Customer service query”
Cards Question:
- “Pásalig card”
- “I need the id ticket to rigister the hayya card”
- “My daughter used my credit card without my permission and bought a very expensive ticket. would like to cancel the purchase as soon as possible”
Website/ Application Question:
- “Internet site won't let me buy tickets”
- “An issue with the website”
- “I need my ticket application number”
Other Question:
- “Reasons”
- “Sale”
- “Scamed”
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