Viagogo
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Order #63647**** - failure to receive a ticket
- Ticket was not delivered; there was no show ticket.
- I bought a ticket, someone else sat in my seat, and I want the refund you guarantee.
Never deal with Viagogo
I spoke with the Ticketech representative at the venue and was informed that the ticket had been sold to someone else. You guarantee a refund if the ticket is not delivered. I keep being informed that it was accessible through a URL - it wasn't, as I tried several times while on the phone to your agent in the UK. I would like the refund that you guarantee.
I'm about to inform the ACCC and ScamWatch of my most disappointing dealings with you. I thought that I should inform you before I post details of my experience with your company on the Australian Defence Force Noticeboard (75,000 members) and the Returned Services League Public Noticeboard (100,000+ members) and give you the opportunity to match your guarantee.
- Cant think of any
- Will not meet their guarantee of a ticket or give a refund
Preferred solution: Full refund
User's recommendation: Don’t deal with Viagogo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayed a ticket for a concert James Taylor the 14th of july in Edinburgh;can't find the order on my ViaGogo account ???
- Can't find ViaGogo order in my account; it may be a guest payment.
- Ticket will transfer to Ticketmaster Mobile; I need steps and where to find order.
At first, my English is not so good; excuse me. I have paid for 1 ticket for a concert of James Taylor on the 14th of July in Edinburgh, Scotland.
First problem: I can't find the order on my account of ViaGogo. Earlier, they said maybe you have paid as a guest, but I can't find out. Please help me. Second problem: I received an email from ViaGogo with the message: the bought ticket will be transferred to Ticketmaster Mobile.
Please help me how to do this in steps. I made a Dutch Ticketmaster account and an English Ticketmaster account.
Where can I find the order or ticket? Thank you in advance, Mirjam van der Wurff.
- Bad customer service
Preferred solution: Deliver product or service ordered
User's recommendation: I don’t see my order ticket yer on my account ?
Melbourne, Victoria
Confirm tickets for show today
I'm going to take this further with consumer affairs because they have tried to shift blame and refused to refund because it's 3 months after not sending me tickets
Not receiving tickets 5 hours before a concert that 3 people are going to.
This is the second time I have purchased tickets through Viagogo, and the first time was in October last year, and I still have not been refunded for the money I paid and never got a refund for.
- Everything so far
Preferred solution: Deliver product or service ordered
User's recommendation: Not if it isn't sorted
Athens, Attica
Terrible customer service
Ordered & payed tickets for concert one year ago and still have not received tickets. suspect some kind of a scam here... they are saying tickets are availabe on the same day of concert...
User's recommendation: stay awa
Durban, Kwazulu-Natal
Complaint
Terrible and complicated service!!! Trying to phone the call center is difficult. My problem was not resolved and I had to phone a second time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Karlslunde, Zealand
Den emailadresse jeg har anvendt er forkert der mangler et r -skal være an@***.dk
- Order 63607**** for DKK 14,494 sent to wrong email.
- Cannot register; email does not exist.
- Support promised a fix; new email not sent.
I have ordered some tickets, your order no. 63607****
Dkk.
14,494 to this email address an@***.dk
It was a wrong emailadress, my email address is an@***.dk. That's why I haven't received an email from you.
I can't register in your system because I have to use the email address an@***.dk. It does not exist and therefore can`t
I receive a confirmation code from you to be able to register and log in and get the tickets.
My colleague Merete has spoken to you 3 times per phone and you promise to fix it and send me a new email so I can register, but I don't hear anything from you.
Don't you want to send the tickets to me on my regular email
an@***.dk?
Med venlig hilsen/ Best regards
Anita Svarre
Regnskabschef
V. Meyer A/S
Vallensbækvej 26 - 28, DK -2605 Brøndby.
M +45 21 98 ** **
an@***.dk
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Verify if transaction went through
The agent was quick, knowledgeable and easy to work with. He verified my information and resolve it.
Brisbane, Queensland
Cancle tickets
- I talked to a robot instead of a person.
- I paid for tickets and haven't received them yet.
- The app has bad reviews and feels untrustworthy.
I wanted to talk to a person, but I was talking to a robot instead. I've never heard of this app, and the reviews are really bad.
It's not a trustworthy app. I paid for my tickets and haven't even got them yet, and then I tried talking to someone, and it's all AI.
- Every thing
Preferred solution: Full refund
User's recommendation: Dont buy tickets From this place
Miami, Florida
Terrible customer service
Reached out over several hours before the event. I also payed for a flight and hotel based on my event date and didnt get refunded!!
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Tickets are locked
- Tickets were unavailable; we were notified 30 minutes before the event.
- No compensation for our time or hotel; refund promised but not received.
Didn't get notification until 30 minutes before the event that we would not be getting our tickets. We drove 3 hours to get there and paid $300 for a night's accommodation.
Been promised a full refund. Haven't received it as yet.
No compensation for our time or hotel. Never again.
- Unreliable
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t use this company
Adelaide, South Australia
I need a compaion card ticket for my sons support worker in adelaide
I need a companion card ticket for Kesha as my 15-year-old son purchased a ticket online with your company. He has disabilities and needs a support worker to help him at this concert.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Adelaide, South Australia
Dispute for ticket refund
- Ongoing dispute for a ticket sold in July 2025; payment not received.
- Re-escalation makes the original dispute invalid, delaying 30-45 days.
I have an ongoing dispute for a ticket I sold back in July 2025, for which I never received the payment. I waited the 30-45 day period and still have not received anything—no updates, nothing!
So I reached out again and was told they'd re-escalate the dispute. Then I found out I have to wait another 30-45 days because, apparently, re-escalating a case means the original dispute is invalid.
Preferred solution: Full refund
User's recommendation: Don’t deal with this awful company (either selling or buying)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer - Fraud accusation for denying entry.
- Account on hold during investigation; legal remedies may include deactivation and law enforcement.
this company has a fine print to their "Guarantee" and don't even honor it
Hello Sara,
We have identified your account as fraudulently claiming that you were denied entry to your event. Your account is on hold while we investigate.
We take the fraudulent claims seriously and will be pursuing all legal remedies (criminal and civil) to the fullest extent of the law in any cases where we identify illegal activity, including: permanently deactivating your account, billing your credit card for any fraudulent claims, applying penalties, and/or referring the case to local law enforcement as per Section 19 of the User Agreement that you assented to when you joined and/or utilized the platform.
Any disputes or chargebacks will be refuted with evidence of fraudulent behavior and sent to your bank as well as the authorities.
- Pros they were the cheapest
- Suck at customer service
Preferred solution: Full refund
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Queens, New York
Company cheated me out of premium tickets
- Purchased premium seats but received a less valuable ticket an hour before the show.
- There is a $450 difference; refund to their card is blocked.
I purchased premium seats and received a less valuable ticket an hour before the show—a $450 difference in their favor. I am trying to get the difference refunded to my card but am having trouble getting the refund. This is a scam practice.
- Same as a ticket master website
- Fraudulent claims scam
Preferred solution: Price reduction
User's recommendation: Don't use
Fort Lauderdale, Florida
Sent the wrong tix. on purpose.
This company sells on Stub hub as well. They sent me the wrong tickets ones that were expired from 12/29/25.
LOSERS!!! This clearly was done on purpose there is no reason a company has kept old tickets except to scam customers.
User's recommendation: dont use the company
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It would help if you told what happened.
Our tickets didn’t scan we drove 800 miles to another state just to get denied entry now my refund request is flagged as fraudulent?