Viagogo
Reviews and Complaints

I bought and then sold a pair of tickets through Viagogo. My deadline to transfer the tickets to the new buyer is tomorrow but Viagogo changed the ticket from physical to digital just today.

What's more is that I still haven't received the tickets.

Viagogo customer service has managed changed my sell order from physical to digital now, so I will be able to transfer the tickets when I hopefully receive them soon. Never using this platform again though.

I had received a technical matters can't download tickets try again later. I called the number I found on Internet.

Call was put through immediately and clearly. Viagogo staff as well were helpful and resolved issue by issuing tickets immediately.

I am very dissatisfied. I drove 800 miles to see Linkin Park in floor GA, and my tickets were invalid.

Then, I was offered tickets far up, but I'm paying the same price? Not to mention the 58 minutes I was on hold just to finally be 3rd in line, and I got hung up on.

We ended up getting kicked out because our tickets were no good. I want my full refund, plus time and travel, plus my hotel $270.

DO NOT BUY FROM VIAGOGO! The show was cancelled and I did not get my money back despite contacting Viagogo numerous times. A few times, I was told the case would be escalated, but months later, and I did not receive a refund or credit, which I was willing to compromise on.

For 2 tickets is 4,500.00 pesos, right? So is ready to charge me 13,556.00 pesos.

Why!!! I need information, please.

This company is the worst. $781 for tickets to Lewis Capaldi, and on the day of the concert, paid for flights and accommodation, but still no tickets.

I have tried to contact for the refund that I was sent an email a few weeks back and was told that an email would be sent for details of the refund. So far that hasn't happened.

Transaction no.

2194****.

Ray Petersen. email - petersen505@***.com.au petersenrw513@***.comor email

They keep saying we have the tickets when we clearly had no tickets or them transferred by the seller to our Ticketek account! This would have to be the 5th email and request, and it is still not sorted!

They still can't find my tickets. There are no concrete answer from them whether where are the ticket?

I have paid them since Ausgust 11 2025 about Aus$ 9600. Who will be responsible for my travel expenses that I have paid the hotel and airline already if I don not get the tickets??

I am very upset with VIAGOGO services.

Can you do something? who should I send complain email to?

Vijay

Hi, we paid 150$ USA currency 19th November 2024. This is 656.00 NZ dollars we paid to viagogo.

We have had no response regarding our tickets. We have a order number with section seating. I have tried to contact but no response. I am asking for a refund as they have sent us conformation our 2 tickets will arrive e on the day of the event 19th November 2025.

This is a struggle to have a response. We are looking at going to consumer affairs to have our money refunded.

I was charged $600, but I have bought nothing!! I have not sold anything either. I listed some football tickets for sale, but sold them elsewhere.

Customers support said you will get QR coade as ticket, but not received any thing. Please refund my money.

The worst corrupt company ever. They take your money and never send you your tickets. Dont buy from this company

I have followed the instruction, but unable to change my email address linked to my account. I have tickets for a concert in November and will be losing access to old email address in a couple of days. Any suggestions on how to make this change