Viagogo
Reviews and Complaints
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Verified Reviewer
Urgent Support Request – Unable to Access Guest Order to Sell Tickets
Subject: Urgent Support Request Unable to Access Guest Order to Sell Tickets
Dear Viagogo Support Team,
I would like to sell my tickets, but I originally purchased them as a guest. When I try to log in again using my Order ID, I click on the Send Email option, but I do not receive any email from Viagogo.
Please assist me as soon as possible.
Event:
Bruce Springsteen & The E Street Band
Kind regards,
Diamanti Dimitra
Preferred solution: Full refund
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Verified Reviewer |
Sydney, New South Wales
Need registration our tickets for 15june 1pm torvill and Dean show
Had to cancel my tickets due to serious health issues.send email to resell them for meNothing been done so *** I ever get the money back?pl.look into thisThamks
Because of serious health reasons we cannot fly to Brisnane from perth
I haven't been able to resell my tickets for torvill and Dean show on sunday the 15th of june
User's recommendation: Haven't been able to resell my tickets for the torvill and Dean show on the 15th June because unable to fly to.brisbane because of serious health problems
San Juan, San Juan Municipio
I need to ask a question regarding my tickets
Hello, I had a small issue where I already bought my tickets for this concert, but it is shown that I cant get them and I am forced to switch seats.
I want know what happened since I never got the confirmation for the tickets until now.
Is there a way that I can get my original seats back? I wasted a lot of money for them and now I dont know if Ill get half the money back judging that they are not the same price..
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Verified Reviewer |
Bucharest, Bucharest
Promises, not tickets
I bought tickets to a concert from viagogo.com, and I received just mails with directions to wait, maybe 1 year, who knows. I did not receive the tickets I bought.
They took my money from my account.
If they do not give my money back on monday, I will announce the police, the consumer protection office and the UE officials (they asked viagogo.com 2 years ago to change the details on the website, in order to inform correctly the customers what they are selling in fact, because they are selling a promise to sell in future some tickets they do not have). I do not want such a deal, with money spent on a promise.
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Verified Reviewer |
Freital, Saxony
Refund
They helped me . But the online service is *** . Try to call them always thahk u abd have nothing ve say
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Verified ReviewerBecause they do not support my query
I have tried to contact your customer service regarding tickets I purchased but have not received confirmation, and I just want some confirmation.
- No confirmation no response
Preferred solution: Deliver product or service ordered
User's recommendation: Be very careful specially if you’re paying in dollars
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTickets Inter vs Fiorentina
Hi, I'm trying to get the ticket for the football game happening tomorrow in Milan, Italy, between Inter and Fiorentina, but I can't do it. I have already paid for it and received an email, but I need the ticket and no platform of Viagogo is working. Extra information: Order ID: 55393**** Event: Inter vs Fiorentina Ticket(s): Section 206, Row 1, (1 Ticket) Listing Note(s): Venue: San Siro Date: Monday, February 10, 2025 | 20:45
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerURGENT!!! I ACCIDENTALLY SOLD TICKETS THE DEAL MUST BE CANCELLED. NO MONEY WAS SENT
Dear Viagogo Support Team,
I accidentally relisted the tickets I purchased for the Jennifer Lopez concert on 20 July 2025. I did not intend to sell these tickets, and I was unaware that my actions would result in a completed sale. Please cancel the resale and return the tickets to my account if possible. I would like to keep and use the tickets I originally bought.
Thank you for your assistance, and I apologize for any inconvenience caused.
Sale number: 56227****
Preferred solution: I would like to cancel my accident “relist” and turn back my tickets to the concert. We are planning to go
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charleston, South Carolina
Payment for tickets
I have been trying to contact someone for weeks about my ticket sales. I sold on your website.
For weeks I have been calling and texting. Every time I speak to someone they say they will get back with me but no one ever returns to call or text I'm asking please can you help me get my money back that I'm supposed to get for selling my tickets I was told I would got it by November the 16th have not received it yet my purchase is supposed to be $302.40 can I please have it by the end of the week thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Haven’t received tickets by the date it was said they would arrive on
My e-tickets have not been emailed to me, even though my order for them has been confirmed. I was told they would be emailed to me on the 1/2/25.
I still haven't received them. I ordered them on the 16th of September 2024. It's now the 14th of February (that's 4 days until the concert). The fact that they haven't arrived is unsettling.
I expect you guys to do whatever it takes to make sure they are emailed to me by the 16th.
I find it ridiculous that it was even suggested they will be sent on the day of the concert, that's unheard of. If this hasn't been resolved by the end of the week or on Monday (the 17th) I will be calling again, and I will not be happy.
- Good prices
- False and inaccurate delivery dates ie e ticket
Preferred solution: Deliver product or service ordered
User's recommendation: E- Ticket Delay
Nairobi, Nairobi Province
Confirmation of my order
Yet awaiting the answer of my querry of when will i get my purchased tickets going to be drlivered on requested address
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Verified ReviewerKem concert in South Africa and of May
I purchased 2 tickets for my partner and me. I have the proof of payment and all, but when I check to print my tickets, it's telling me it's canceled.
I have tried to contact the company but have not received any help, and the concert is soon. Can someone please assist me?
Preferred solution: Deliver product or service ordered
User's recommendation: I feel like this is a scam
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need my tickets re-transferred.
There was an error in receiving my tickets for the Eagles. Order #54479****.
On Oct.
24th, I got an email saying they would be re-transferred. I still don't have them.
Enschede, Overijssel
Bad no responding
Ik heb een voetbal ticket gekocht 450
Nu heb niks geen ticket geen geld ze hebben geannuleerd maar het geld is geboekt
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund Money from Scam Ticket
For a long time, you have caused me psychological, financial, and emotional harm. On August 5, 2024, I ordered a ticket from you.
Not only did I not receive my ticket, but I was also subjected to behaviors that shook my trust as a customer, violated regulations, completely disregarded your customers, and created a potential for fraud. Subsequently, I spoke with your customer representatives in writing and verbally, where we discussed that my refund request had been initiated. While waiting for my refund, I found out that I had been deceived once again as a customer and that you had failed to keep your promise, as no such process had actually been initiated. This caused me further damage.
Additionally, due to the cancellation process that Viagogo claimed to have initiated, I suffered financial and emotional damage from missing my flight that day and having to change my leave date, resulting in further loss from my job due to your actions. I want to refund my money!
- Cheap customer service
- Otomatic scam mails
- Fraud
Preferred solution: Full refund
User's recommendation: Never buy anything from them Fraud Viagogo
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