Viagogo
Reviews and Complaints

Hello,

As I mentioned in my previous email, during the three days leading up to the concert on July 1, I was in daily contact with your Virtual Assistant, who connected me with an agent each time.

I informed them that I had not received my ticket and that whenever I tried to claim it, I received the following message:

“This transfer has been cancelled by the sender and can no longer be accepted.”

For all three days, your assistants kept telling me that this happens frequently and that I should wait. They also told me that they had contacted the seller but had not yet received a response. I was repeatedly assured that I was protected by Viagogo’s guarantee and that I would either receive a replacement ticket or be issued a full refund.

Even three hours before the concert started, I was still being told to wait and to keep screenshots as proof that I had not received my ticket.

The problem is that I live in the Netherlands and had already paid for my train tickets and a non-refundable hotel reservation. The total cost of these travel expenses was approximately €140, which I also lost, in addition to the €540 I paid for the concert ticket.

Eventually, at 9:46 PM, after the concert had already been underway for 1 hour and 46 minutes, I received an email offering me an upgraded standing floor ticket. Unfortunately, by that point it was completely useless, as I had already missed most of the concert. Furthermore, if I had wanted a standing floor ticket, I would have purchased one from the beginning.

I have screenshots of all my conversations with your Virtual Assistant and agents, and I can provide them if needed.

Given these circumstances, I kindly request a full refund as soon as possible. I trusted the assurances provided by your support team, and because of that I was unable to make alternative arrangements before the concert.

I look forward to your prompt response.

Kind regards,

Eleni

Dear viagogo.com,

I am writing to you to both complain and request data you hold about me related to an issue about: ticket resales

The booking reference was: 64038****

The issue that I have experienced was: I went on the website to order 2 Yungblud tickets, where it automatically says 2 tickets, so I clicked on the 2 tickets and paid for the pair. Once the transaction went through it said only one, then I went on the site to see if I could get another one next to it as it's for my daughter; there was no other single one. I then contacted Viagogo for them to say they will be back in touch, which never happened. It was obviously a clear error on their site

The affect on me was: very stressed as it's taken phone calls and numerous messages to speak. I'm money down now for a ticket that won't be used

The problem occurred on: 2026-04-11

I would like you to: a full refund

I would also remind you that I would like you to provide me with data related to this issue including related communications and transactions between myself and your company.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Aiden Reid 64038****

28 Ellwood, Lundwood Barnsley 28 Ellwood, Lundwood S71 5JF

Viagogo is horrible. Their customer service is horrible.

No one answered the phone. I was promised delivery of a ticket in a certain section of Tottenham Spurs stadium in London which i purchased several weeks before the game & received confirmationof the ticket purchase. They couldn't deliver the original ticket. Then they said I would have a ticket one section over from my original seat which I responded via email accepting that ticket.

Then the said they were having a problem delivering that ticket and gave me options for seating at the top of the stadium. Four levels higher than the original ticket. I will never use viagogo.

Deleting the app. Horrible service