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Indie Band Modest Mouse cancelled right before show time at the Decc arena in Duluth MN. Its rare that a concert is cancelled so I called Viagogo on Sept 19th for process they follow on refunding, and was told they had no information on the cancellation, but once they did they would process my request.

A month or so went by, so I called again Oct 26 to check the status. Got the same response, they hadn't heard it had been cancelled.. This time I got a follow-up email anyway that they had logged my request. I did get a customer support email that I could check status on, so gave them over a week and no response.

On Nov. 5th I emailed to check the status of the customer support claim and again received the same " We don't have any information on that" response. This tells me they again made no effort .

$226.45 was a lot of money to me, but it was a chance in a lifetime for me to see them... It was so disappointing, and even more to feel cheated .

Reason of review: Poor customer service.

Monetary Loss: $226.

Preferred solution: Full refund.

Location: Duluth, Minnesota

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