Kennedie Prr
map-marker Saint Louis, Missouri

You dont have my tickets i paid for. How do i get replacements?

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I bought tickets from 5 months previous to a concert. Viagogo and they did not honor my tickets 2 nights before the show and had already paid for hotel and airline tickets. > Scandalous, I tell you! Viagogo ruined my travel plans and left myself and friends down. >
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Patricia D Ucg
map-marker Bedford, Massachusetts

Selling issues

Viagogo - Selling issues
I have been working on this for hours. I contacted customer service they sent me An email link I filled it out I got my confirmation code entered it and it said so sorry your URL number cannot be located. Help
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Loss:
$325

Preferred solution: I am trying to sell my damn tickets

Anonymous
map-marker London, Ontario

Bought tickets but voucher from previous cancelled order did not work

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New order # 2522**** Montreal Canadiens at Toronto Maple Leafs Sept 25 Have voucher # CSCVCDBBFB87 from canceled game My voucher was $1297.74 but got charged full amount for new order Now they say I can't use that after ordering even though I tried and it didn't work. SCAM and ripped off.
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User's recommendation: Never use Viagogo

Anonymous
map-marker Bogotá, Bogotá, D.c.

Wrong information

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I need to reverse a purchase that I make in viagogo Colombia, I bought 1 ticket and they made the charge of 4 ticket irá wrong.
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User's recommendation: Clear information and verter Chanel to Call

Anonymous
map-marker Atlanta, Georgia

Will Downing tickets

Will Downing tickets two days before the concert. Well I have no way of making a copy at that time could you please send me my tickets now? Thanks for your appreciation
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Amanda M Xub

Refund

Concert date moved because of Covid several times. Now over a year passed original date and we can no longer go.
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Loss:
$576

Preferred solution: Full refund

Anonymous
map-marker Aubrey, Texas

Worst policy ever!!!

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I bought tickets to a show last April. The show got postponed because of Covid. They have no rescheduled, but it is at a different location. They refuse to update my tickets and refuse to give me a refund. They say it is postponed when I have given them links and screenshots to the rescheduled tour. Im out almost $300 because these people are more dense than steel!!!!
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User's recommendation: Stay faaaaaaar away!!!!!

Allison P Sik

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Verified Reviewer

Refund

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Hi, I have tried so many times to contact you guys this has been a horrible experience and I will never buy through this place again. I spend 500$ on tickets and the event was postponed an entire year. I deserve my money back.
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Loss:
$500

Preferred solution: Full refund

User's recommendation: Don’t ever buy though this

Zoe W Hng

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Confirm ticket status

Hi, can you please advise if the tickets I ordered for Lime Cordiale in Brisbane Qld for Sat 09/10 at 17:30 are confirmed and when the tickets will be available? If theyre not confirmed can you please advise why? Order ID: 2520**** Thank you, Zoe Whyte
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Preferred solution: Deliver product or service ordered

Resolved
MCGREGOR C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, New South Wales

Resolved: My tickets for Hamilton

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Updated by user Jun 24, 2021

Company fixed the issue and I have been provided with product or service ordered.

Updated by user Jun 24, 2021

I was contacted by Viagogo and the tickets arrived as promised. What is worth noting is that Viagogo: is not the authorised seller for Hamilton tickets. the tickets are sold at highly inflated prices

Original review May 25, 2021
Why have I not received my tickets, or an email regarding the tickets, for Hamilton at the Lyric Theatre, Sydney, 12th June 2021?
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User's recommendation: Do not buy from this company.

Anonymous
map-marker Cleveland, Ohio

No response from them

Cant find my purchases, says none was made. I have proof that they took my $800, and the tickets they sent to my phone, Im just wondering if theyre any good Motley Crue 2019, canceled, 2020 also canceled. Scheduled for 2022. Ive been trying to get my money back since 2019. No phone service, $5 to chat with someone to find out what the problem is for the tickets Really??? I think Ive spent enough!!!
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Stephanie R Uix

Refund

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I saw a fradualent transaction on my credit card and I saw that someone purchased tickets on this app. I submitted a request for a refund and never got a response. Because of the bad reviews I disputed with my bank and they did not proceed because the person who purchased it used all my personal information. I lost my phone, cards and license in the process of this incident. I called customer service to receive a refund and explain d my story and how Im a college student who doesnt have the money to pay this ridiculous amount of $207 and she laughed and said she couldnt promise anything. She then said she would escalate to her supervisor and she hung up on me. How *** rude.
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Loss:
$207
Pros:
  • There are no pros
Cons:
  • Porr service and failure to keep the money back guarantee

Preferred solution: Full refund

User's recommendation: NEVER BUY OFF VIAGOGO AND PROTECT YOUR INFORMATION

Caroline J Bhp

Enquiry

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You make it all but impossible to get through and speak to someone. I have 4 tickets to rod Stewart, postponed due to Covid until March 2021. I have had no update since then and have since been diagnosed with terminal stage 4 lung cancer. I would really like to speak to someone regarding my situation rather than consulting ombudsmen or taking legal action. Could someone please return my call and update me on these tickets. Caroline Jackson 0418 56* 943 read
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Loss:
$2989
Cons:
  • No answer
  • Impossible to speak to a real person

Preferred solution: Full refund

User's recommendation: Read the fine print and don't encounter a pandemic

Anonymous
map-marker London, Ontario

Bought tickets but voucher from previous cancelled order did not work

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New order # 2522**** Montreal Canadiens at Toronto Maple Leafs Sept 25 Have voucher # CSCVCDBBFB87 from canceled game My voucher was $1297.74 but got charged full amount for new order How can I get this corrected and get a credit? Thanks! Nicole Bain
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User's recommendation: Do not use Viagogo. Could not use voucher for a new purchase. Email.just takes you in circles!

Stefan H Cba

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't activate local delivery for ID 79237****

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I am still trying to activate the local delivery option in the portal without success. No support from viagogo to help :-(
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Loss:
$12000

Preferred solution: Let the company propose a solution

User's recommendation: if you will need support you will feel alone

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