Joris P Mza

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Verified Reviewer

Dark patterns on viagogo website for gift voucher use

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The website has dark patterns to get consumers to pay more than needed ( not allowing gift voucher use and tell consumers they will have possibility to claim voucher at check out review)
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Loss:
$500
Cons:
  • Dark patterns on website

Preferred solution: Let the company propose a solution

User's recommendation: Avoid viagogo

Anonymous
map-marker Katy, Texas

Never received tickets

So I never received my tickets for my festival, and because of that I could not go to the rave that I had waited 6 months for. Shouldve read the reviews because it looks like Im not the only one that got scammed. Horrible customer service, I cried because I was so stressed finding my ticket, when I had ordered it 2 weeks in advance. Horrible that this website has scammed so many people. I want a refund immediately and am never buying from this website again. I am going to report this website for scamming everyone, dont worry :)
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User's recommendation: Don’t buy from here if you want tickets, they scam you.

Anonymous
map-marker Istanbul, Istanbul

Fraud

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This company is a scammer! I bought tickets for a show, was overpriced and the tickets were under somebody elses name!
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User's recommendation: Don't buy anything

Anonymous
map-marker Dubai, Dubai

Even Entry

I would like to confirm wether Amr Diabs concert Tomorrow 15th at Dubai Media City requires -ve PCR result or not
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Amanda P Mhx

Issues getting tickets that are not fake

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I purchased gre4at seats for a pink concert, got time off work, got a hotel, all to get there and found out that I was sold fake tickets and could not use them. I then had to pay over $300 for new tickets that were the last available. When I called I was told they have no control about if the tickets are real or fake. Was finally refunded and am having that absolute hardest time using my refund to get more tickets. Their customer service is crap and they act like they could care less about the people that use their services
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Preferred solution: be able to get new tickets and not have such a hassle about it

User's recommendation: DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!

Agustina p
map-marker General Belgrano, Buenos Aires

Compre entradas en pesos y la tarjeta me la cobra en dolares

No puedo pagar compre en pesos u figura dolares Quiero devolverla o revenderla Y la entrada dice pesos
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ashley l Emb
map-marker Cypress, Texas

Paid for a concert that was canceled

i need a refund and i dont have access to the email address on file it was the pooh shiesty so icy boys concert
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Loss:
$200

Preferred solution: Full refund

Arianne S Kns

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rembursement failure

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I have been trying to get a reimbursement for the past two months and I cannot get help from anyone since nobody is answering the phone or answering my messages via email
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Loss:
$520
Pros:
  • Easy online access
Cons:
  • No respond by email
  • No possibility of refund

Preferred solution: Full refund

Eric S Zjj
map-marker Alexandria, Alabama

I was just looking for their phone number

Didnt know I used this website to get their number. Wasnt having any issues with them at the moment. Just needed to call them for a general question. They helped me so far
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Preferred solution: Just trying to get a transaction completed.

Joseph N Pxs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

have booked 3 tickets for the WC T20 Cricket which was supposed to be held last year. But due to Covid it was cancelled. I booked for the Indi Vs England match scheduled for 1st November 2020 worth 250 AUD.Now one year is over and I am yet to get the refund. It's ridiculous and cheating.
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Loss:
$100

Preferred solution: Full refund

Antonio F Upe
map-marker Naples, Campania

Ho acquistato i biglietti per la partita di stasera salernitana Inter ma nn li vedo ancora

il mail che ho acquistato e autofroncillo nome cliente Fr.ancesco lLa partita inizia stasera ore 20:45
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Preferred solution: Deliver product or service ordered

Dea Bpq
map-marker Phoenix, Arizona

Not received tickets - show is today.

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They are a scam company. I was supposed to have received my tix no later than 29 October. The show was November 1. I didnt get any tickets at all. They said tgey sent them to me via ticket master on 1 November at 7:30 pm. The show had already started. No tickets. No email from ticket master. I got scammed totally. They will not refund my money. I am so pissed
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Anonymous
map-marker Essen, North Rhine-Westphalia

I‘m very unhappy about the deal with viagogo.

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Im very disappointed over the answer of viagogo. There was only one phone calling. The people told me, that viagogo has nothing to do with the high price. It is only a marketplace. So easy is it for a company, to explain such a horrible priceperformance. Kind regards Wolfgang Grube
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User's recommendation: Be carefully, to buy extremly high prices tickets from viagogo.

Esther K Rma

Einotloboe14@***.com

I booked ticket to F1 and I did not get confirmation email. Payment deducted from my account as well. I am not happy with the services.
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Loss:
$2098
Pros:
  • Looked like a reputable place to buy tickets
Cons:
  • No phone numbet
  • Dark patterns on website
  • No phone support

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Salinas, California

No tickets received

9:10

We have had numerous calls with your company regarding tickets we never received for an October concert, order #2409****. We paid Viagogo more than $300 for these tickets.

We never received the tickets we paid for. We were told they were sent to an email which does not exist at a tmail.com address. At best this fake email address was the result of a typo; at worst we simply were lied to repeatedly by representatives who take no responsibility for your companys taking our money under what we believe are false pretenses. We intend to do all we can to discourage ANYone from using your company due to the utter lack of integrity weve experienced from your company.

Nothing short of a refund would be adequate to redress this problem. We see numerous bad reviews of your company that we wish wed checked before trusting you with our money.

Honestly dont know how you people sleep at night. We wont waste any more time on phone calls, as weve wasted literally hours already trying to reason a company that clearly lacks ethical sensibility.

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User's recommendation: Do not buy tickets from Viagogo. This company is unethical, took our money, we never received tickets, and they took no responsibility.

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