Viagogo
Reviews and Complaints
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Verified ReviewerI just want to discuss my tickets
Preferred solution: Tell me if the game between stormers vs bulls playing on the 23december or 24december
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Verified ReviewerUntrusted website
Preferred solution: Full refund
User's recommendation: Do not used this site
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tel Aviv, Tel AvivNot sending the sales credit
- Fraud
- Refusal to refund
- Disatisfided abbsolutely
User's recommendation: do not buy from viagogo
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMassively angry and disappointed
I paid for Monaco Grand Prix tickets on the 14th of April of 2022 order number 50036****. My whole experience has been disappointing as I got told by the viagogo team that the ticket would originally be sent to my home address in England on the 18th of May 2022 and at the latest they would be sent the 20th of May of 2022.
Now, neither did they get sent on the 18th or 20th of 2022 to my home address at any point and neither did I get any emails telling me any information. Just after the 20th of May I got an email saying that I had to provide an address in France which I didnt know where I was staying until the 25th of May of 2022 therefore I provided my address on the 25th of May. This address was an address in Cannes-France.
I know that they requested an address in Monaco but I wasnt staying in Monaco it was impossible of me to provide an address, also I didnt know that it was a hand to hand delivery as there was no information about it only information I got was that it was a delivery therefore thought it could be posted to me. I found out that it was hand to hand delivery on the 28th of May of 2022, a day before the race.
I made my way into Monaco to see if I could resolve the problem before I even knew that it was hand to hand delivery.
I called viagogo over and over again in order to resolve the problem and see where and how I could get my tickets. No I only got a call from the seller at 16:29 hours where They said that they were in the McDonalds in the old port of Monaco and that they were staying there for a little while (they did rush on me saying they wouldnt stay for long) and that they wanted to know how we were going to resolve the delivery. I said that I could walk towards McDonalds and go pick them up there to which they agreed to, Only problem was as we were trying to sort out the details of who they were and who I was in order to identify each other they hung up and didnt call back.
I still made my way to McDonalds to see if I could find them and hopefully recognise them or them recognise me in some way. I stayed in McDonalds for around an hour and it took me about 20 minutes to get there as I was on the other side of Monaco when I got the called.
Ive been trying to resolve the problem but I dont have the contact number of whoever sold me the ticket so Ive been contacting Viagogo multiple times about it but they offered a limited amount of help.
It is now 22:19 hours on the 28th of May 2022 less than a day before the race and I still havent gotten anything back or any type of call from the seller of information, therefore there is no way for me to attend the race and for that reason I would like to get a refund on my tickets. I am very sad for this as not only was looking forward to it, the amount of money that was payed did not meet the treatment and service that it should have, I am highly disappointed and exhausted as I spent a hectic day trying to resolve this.
Regards,
Valeria Chevez Reyes
- All cons
- Unreliable
- Never got my tickets
Preferred solution: Full refund
User's recommendation: Buy your tickets in the page of the event
Am buy ticket but not get mail or deducted my mone
Bad /slow action
User's recommendation: No comments
Mondial Tickets
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brisbane, QueenslandVIAGOGO cancelled my replacement tickets and did not refund my original credit card payment.
- No customer service
- Incorrect substitution
- Are a fraud service
Preferred solution: Full refund
User's recommendation: Purchase directly with the organisation who is putting on the event.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTickets missing
- Cons at delivering purchased goods
Preferred solution: Full refund
User's recommendation: Dont buy from viagogo
My tickets for Billy joel won't download the download keeps on fsiling
User's recommendation: Don't go with viagogo
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImpossible to get hold of them the email bounces bqck and phone is answering machine
- Tickets u can get
- Expensive and no customer support
Preferred solution: Deliver product or service ordered
User's recommendation: Be careful
Selling tickets that turned out to be a nightmare
User's recommendation: Stay away
Didn't receive my concert tickets
User's recommendation: Very very bad sit to buy the ticket , nobody is responsible to your order, they take your money without give you the ticket
You send my ticket to the wrong mail
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Parramatta, New South WalesCould not get refund
User's recommendation: Do not deal with this company - you will lose your money.
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after 6 weeks Viagogo finally sent me the money resolved but with a bad taste