Ashley F Egf

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Verified Reviewer

I just want to discuss my tickets

My ticket show the game between the stormers vs bulls game is on the 24/12/22 But supersport show the game is on the 23/12/22
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Preferred solution: Tell me if the game between stormers vs bulls playing on the 23december or 24december

Jofrancis T

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Verified Reviewer

Untrusted website

I ordered ticket to this site and was charge to my account. They send me bugos ticket. Its so frustrating.. give me my money back..
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Loss:
$844

Preferred solution: Full refund

User's recommendation: Do not used this site

Ofer P Clx

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Verified Reviewer
| map-marker Tel Aviv, Tel Aviv

Not sending the sales credit

Viagogo - Not sending the sales credit
Viagogo - Not sending the sales credit - Image 2
I have sold back the tickets to a viagogo customr per instructions from Viagogo 3 weeks ago and should have received my money (about 670 Israeli Shekels) a week ago. In spite of tsaliking 3 times to a Viagogo service rep and sending endless mails (which the Viagogo reps do not read) I still did not get my money. My listing ID is 50077**** Please resolve this issue already and send me my money
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Pros:
  • Fraud
Cons:
  • Refusal to refund
  • Disatisfided abbsolutely

User's recommendation: do not buy from viagogo

1 comment
Ofer P Clx

after 6 weeks Viagogo finally sent me the money resolved but with a bad taste

Valeria C Lry

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Massively angry and disappointed

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Viagogo - Massively angry and disappointed

I paid for Monaco Grand Prix tickets on the 14th of April of 2022 order number 50036****. My whole experience has been disappointing as I got told by the viagogo team that the ticket would originally be sent to my home address in England on the 18th of May 2022 and at the latest they would be sent the 20th of May of 2022.

Now, neither did they get sent on the 18th or 20th of 2022 to my home address at any point and neither did I get any emails telling me any information. Just after the 20th of May I got an email saying that I had to provide an address in France which I didnt know where I was staying until the 25th of May of 2022 therefore I provided my address on the 25th of May. This address was an address in Cannes-France.

I know that they requested an address in Monaco but I wasnt staying in Monaco it was impossible of me to provide an address, also I didnt know that it was a hand to hand delivery as there was no information about it only information I got was that it was a delivery therefore thought it could be posted to me. I found out that it was hand to hand delivery on the 28th of May of 2022, a day before the race.

I made my way into Monaco to see if I could resolve the problem before I even knew that it was hand to hand delivery.

I called viagogo over and over again in order to resolve the problem and see where and how I could get my tickets. No I only got a call from the seller at 16:29 hours where They said that they were in the McDonalds in the old port of Monaco and that they were staying there for a little while (they did rush on me saying they wouldnt stay for long) and that they wanted to know how we were going to resolve the delivery. I said that I could walk towards McDonalds and go pick them up there to which they agreed to, Only problem was as we were trying to sort out the details of who they were and who I was in order to identify each other they hung up and didnt call back.

I still made my way to McDonalds to see if I could find them and hopefully recognise them or them recognise me in some way. I stayed in McDonalds for around an hour and it took me about 20 minutes to get there as I was on the other side of Monaco when I got the called.

Ive been trying to resolve the problem but I dont have the contact number of whoever sold me the ticket so Ive been contacting Viagogo multiple times about it but they offered a limited amount of help.

It is now 22:19 hours on the 28th of May 2022 less than a day before the race and I still havent gotten anything back or any type of call from the seller of information, therefore there is no way for me to attend the race and for that reason I would like to get a refund on my tickets. I am very sad for this as not only was looking forward to it, the amount of money that was payed did not meet the treatment and service that it should have, I am highly disappointed and exhausted as I spent a hectic day trying to resolve this.

Regards,

Valeria Chevez Reyes

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Loss:
$3350
Pros:
  • All cons
  • Unreliable
Cons:
  • Never got my tickets

Preferred solution: Full refund

User's recommendation: Buy your tickets in the page of the event

Caelum Wpl

Am buy ticket but not get mail or deducted my mone

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But customer service ever Am buy a ticket and they said you will get tickets buy the mail but still im not get it yet
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Anonymous
map-marker Amman, Amman Governorate

Bad /slow action

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No response from their side Not helpful The cycle is not clear Their conditions are not clear Slow action towards email and inquiries
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User's recommendation: No comments

Anonymous
map-marker Amman, Amman Governorate

Mondial Tickets

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I am traveling tomorrow to Qatar Viagogo still didnt provide my tickets from the seller And no response from their side Very slow action
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Murray S Pfu

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Verified Reviewer
| map-marker Brisbane, Queensland

VIAGOGO cancelled my replacement tickets and did not refund my original credit card payment.

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VIAGOGO cancelled my replacement tickets and did not refund my original credit card payment.
VIAGOGO cancelled my replacement tickets and did not refund my original credit card... - Image 2
VIAGOGO cancelled my replacement tickets and did not refund my original credit card... - Image 3
I purchased tickets to an event which was cancelled due to COVID. I then rebooked through VIAGOGO for a new event using the credit. Four days before the event started, I received an email stating that they could not allocate me any tickets and I would get a full refund. They then stated that the refund would be zero. It is impossible to get in contact with anyone from the organisation and they have not replied to any emails through the website. It would not surprise me if the company is folding.
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Loss:
$945
Cons:
  • No customer service
  • Incorrect substitution
  • Are a fraud service

Preferred solution: Full refund

User's recommendation: Purchase directly with the organisation who is putting on the event.

Ashley O Rgx

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Verified Reviewer

Tickets missing

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I have purchased 2 tickets for Mayday concert on 3rd December. I did not receive the tickets but the status of my purchase was indicated as "Delivered" by chunghwa. However, prior to it I did not receive any emails/notification on the tracking ID. But when i went to check under "my profile" it was already indicated as delivered with no tracking ID as well. I cant even track it under Chunghwa.
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Loss:
$758
Cons:
  • Cons at delivering purchased goods

Preferred solution: Full refund

User's recommendation: Dont buy from viagogo

Anonymous
map-marker Kyneton, Victoria

My tickets for Billy joel won't download the download keeps on fsiling

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My tickets for Billy joel not downloading the download keeps failing also finding how to find contact with you is very difficult
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User's recommendation: Don't go with viagogo

Toby M Svp

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Impossible to get hold of them the email bounces bqck and phone is answering machine

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Viagogo - Impossible to get hold of them the email bounces bqck and phone is answering machine
Purchased tickets to nfl in germany changed my email address as it was an old one when it was all confirmed they had put the old email which i have no access at all so i cant download tickets and confirm When u try to change the email address it says they will send a code to your old one how diws this help me??
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Pros:
  • Tickets u can get
Cons:
  • Expensive and no customer support

Preferred solution: Deliver product or service ordered

User's recommendation: Be careful

Anonymous
map-marker Hayward, California

Selling tickets that turned out to be a nightmare

The worst experience ever and will never do business with Viagogo, they dont return calls in a timely manner and their people while nice, are not empowered nor experienced enough to take care of customers.
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User's recommendation: Stay away

Anonymous
map-marker Lasalle, Quebec

Didn't receive my concert tickets

Very very bad and poor services . Nobody is responsible to our order . You dont have ticket when you buy with sit and when you want to speak with customers services they say you that they arent seller and seller is somebody else and they cant do anything for us, and you cant cancel your order, this is a fraud
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User's recommendation: Very very bad sit to buy the ticket , nobody is responsible to your order, they take your money without give you the ticket

FIRASS S

You send my ticket to the wrong mail

You send me the ticket to wrong email address please send me back to firas.spn@***.com Because the game is in couple of hours
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Preferred solution: Deliver product or service ordered

Anonymous

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Verified Buyer
| map-marker Parramatta, New South Wales

Could not get refund

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Viagogo - Could not get refund
Tickets sold by Viagogo were not accepted at the venue. Customer support sends us in circles and telephones are not answered in Australia and there is no emails support. The Viagogo "guarantee" is a joke, "Buyers are guaranteed to receive valid tickets in time for the event". We are still trying to get a refund from a Rolling Stones concert in July 2022.
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User's recommendation: Do not deal with this company - you will lose your money.

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